Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I finally heard from the company After speaking with my husband, they wrote us the check and he received it Regards, [redacted] ***
see attached
TO WHOMIT MAY CONCERN,I AM [redacted], OFFICE MANAGER AT DIXIE URGENT CARECENTER LOCATED AT [redacted]. I AM WRITING INRESPONSE TO A COMPLAINT FILED AGAINST THE URGENT CARE FROM PATIENT FAMILYMEMBER [redacted] ON...
10/13/2014. FIRST I WOULD LIKETO START BY SAYING I AM VERY SORRY THAT THE PATIENT FELT WE DID NOT TAKE HER ORHER SITUATION SERIOUSLY, WE DO INDEED TAKE EVERY PATIENT SERIOUSLY. I WAS ONSTAFF THE DAY IN QUESTION AND I DO NOTFEEL AS THERE WAS ANYTHING MY STAFF OR I DID THAT WAS WRONG. THE PATIENTSDAUGHTER WAS VERY INSISTANT ON US HELPING HER FATHER BUT IN ORDER TO DO SOTHERE IS PROTOCOL THAT HAS TO BE FOLLOWED, AS THE PATIENT WAS IN NO EMERGENTSTATE UPON ARRIVING AT OUR FACILITY. WE GENERALLY OPEN AT NINE AND THAT DAY THEPT WAS HERE BEFORE SO MY STAFF OPENED THE DOOR EVEN A FEW MINUTES EARLY TOACCOMIDATE THE PT. SHE ASKED THE PT FOR INSURANCE AND I.D. AND GAVE THEM PAPERWORK TO FILL OUT. AFTER WHICH THE DAUGHTERINSISTED THAT WE TREAT HER FATHER RIGHT AWAY SHE WAS IN A PANIC STATE SO THEM.A. WENT TO THE BACK AND GOT THE VITAL MACHINE TO GET THE PATIENTS VITALSWHICH WAS STABLE SO WE ASKED THEM TO CONTINUE THE REGISTRATION PROCESS( WHICHIS THE SAME FOR EVERY PATIENT). BY THE TIME WE FININSHED REGISTERING AND PUTTHE PATIENT IN A ROOM THE DR. ASKED FOR A RAPID SUGAR TEST WHICH WAS DONE ANDTHE DR. WENT TO SEE THE PATIENT WHO HAD ONLY BEEN IN OUR FACILITY BY THIS TIMELESS THAN 20 MIN. THE DR. CAME OUT OF THE ROOM AND SAID THE PT WANTED TO CALL911 SO SHE DID AND THE PARAMEDICS CAME AND SHE CONTINUED TO SCREAM AND CAUSE ASEEN IN OUR LOBBY TELLING THEM THAT WE DIDN'T DO ANYTHING AND WE DIDN'T KNOWHOW TO DO OUR JOB AND THAT WE WOULDN'T DO ANYTHING FOR THEM AND I TOLD THEPARAMEDIC WE HAD ALREADY REGISTERD AND TRIAGE THE PT AND HAD A RAPID BLOODSUGAR SO FAR WE WAS TRYING TO HELP HER AND HER FATHER BUT WE CAN ONLY DO SOMUCH SO FAST. SO BY THIS TIME NOTHING WE COULD DO OR SAY TO HER WAS RIGHTSHE JUST WAS COMPLETELY UNHAPPY AND TRYING TO TALK TO HER AND EXPLAIN WAS ONLYMAKING THINGS WORSE SO WE JUST LET THE PARAMEDICS TAKE CARE OF HER WHICH IS WHYWE DID NOT OFFER TO HELP THEM OUT. AT THIS TIME I DO NOT FEEL THERE WAS ANYWRONG DOING AND WE DO NOT FEEL AS IF THERE AS ANY REFUND DUE TO THE PATIENTBECAUSE THEY WAS SEEN AND EVALUATED BY OUR PHYSICAN. I WILL CONCLUDE THISLETTER BY STATING THAT AT DIXIE URGENT CARE WE TREAT ALL PATIENTS REGAURDLESSOF RACE OR GENDER BY THE SAME GUIDELINES AND DO NOT DISCRIMINATE AGAINST ANYPATIENT FOR ANY REASON. I ALSO FEEL WE ARE FAIR AND ARE WILLING TO ARRANGE ANYCIRCUMSTANCE TO TRY TO ACCOMADATE OUR PATIENTS TO THE BEST OF OUR ABILITY. I AMSINCERELY REGRETFUL THAT THIS PATIENT WAS NOT SATISFIED BY OUR SERVICES; WETREATED THE PATIENT WELL WITHIN THE STANDARD OF MEDICAL CARE.SINCERELY,[redacted]OFFICEMANAGER, DIXIE URGENT CARE.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I finally heard from the company. After speaking with my husband, they wrote us the check and he received it.
Regards, [redacted]
Per consumer: I finally heard from the company After speaking with my husband, they wrote us the check and he received it
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I finally heard from the company After speaking with my husband, they wrote us the check and he received it Regards, [redacted] ***
Per consumer:
I finally heard from the company. After speaking with my husband, they wrote us the check and he received it.
see attached
TO WHOMIT MAY CONCERN,I AM [redacted], OFFICE MANAGER AT DIXIE URGENT CARECENTER LOCATED AT [redacted]. I AM WRITING INRESPONSE TO A COMPLAINT FILED AGAINST THE URGENT CARE FROM PATIENT FAMILYMEMBER [redacted] ON...
10/13/2014. FIRST I WOULD LIKETO START BY SAYING I AM VERY SORRY THAT THE PATIENT FELT WE DID NOT TAKE HER ORHER SITUATION SERIOUSLY, WE DO INDEED TAKE EVERY PATIENT SERIOUSLY. I WAS ONSTAFF THE DAY IN QUESTION AND I DO NOTFEEL AS THERE WAS ANYTHING MY STAFF OR I DID THAT WAS WRONG. THE PATIENTSDAUGHTER WAS VERY INSISTANT ON US HELPING HER FATHER BUT IN ORDER TO DO SOTHERE IS PROTOCOL THAT HAS TO BE FOLLOWED, AS THE PATIENT WAS IN NO EMERGENTSTATE UPON ARRIVING AT OUR FACILITY. WE GENERALLY OPEN AT NINE AND THAT DAY THEPT WAS HERE BEFORE SO MY STAFF OPENED THE DOOR EVEN A FEW MINUTES EARLY TOACCOMIDATE THE PT. SHE ASKED THE PT FOR INSURANCE AND I.D. AND GAVE THEM PAPERWORK TO FILL OUT. AFTER WHICH THE DAUGHTERINSISTED THAT WE TREAT HER FATHER RIGHT AWAY SHE WAS IN A PANIC STATE SO THEM.A. WENT TO THE BACK AND GOT THE VITAL MACHINE TO GET THE PATIENTS VITALSWHICH WAS STABLE SO WE ASKED THEM TO CONTINUE THE REGISTRATION PROCESS( WHICHIS THE SAME FOR EVERY PATIENT). BY THE TIME WE FININSHED REGISTERING AND PUTTHE PATIENT IN A ROOM THE DR. ASKED FOR A RAPID SUGAR TEST WHICH WAS DONE ANDTHE DR. WENT TO SEE THE PATIENT WHO HAD ONLY BEEN IN OUR FACILITY BY THIS TIMELESS THAN 20 MIN. THE DR. CAME OUT OF THE ROOM AND SAID THE PT WANTED TO CALL911 SO SHE DID AND THE PARAMEDICS CAME AND SHE CONTINUED TO SCREAM AND CAUSE ASEEN IN OUR LOBBY TELLING THEM THAT WE DIDN'T DO ANYTHING AND WE DIDN'T KNOWHOW TO DO OUR JOB AND THAT WE WOULDN'T DO ANYTHING FOR THEM AND I TOLD THEPARAMEDIC WE HAD ALREADY REGISTERD AND TRIAGE THE PT AND HAD A RAPID BLOODSUGAR SO FAR WE WAS TRYING TO HELP HER AND HER FATHER BUT WE CAN ONLY DO SOMUCH SO FAST. SO BY THIS TIME NOTHING WE COULD DO OR SAY TO HER WAS RIGHTSHE JUST WAS COMPLETELY UNHAPPY AND TRYING TO TALK TO HER AND EXPLAIN WAS ONLYMAKING THINGS WORSE SO WE JUST LET THE PARAMEDICS TAKE CARE OF HER WHICH IS WHYWE DID NOT OFFER TO HELP THEM OUT. AT THIS TIME I DO NOT FEEL THERE WAS ANYWRONG DOING AND WE DO NOT FEEL AS IF THERE AS ANY REFUND DUE TO THE PATIENTBECAUSE THEY WAS SEEN AND EVALUATED BY OUR PHYSICAN. I WILL CONCLUDE THISLETTER BY STATING THAT AT DIXIE URGENT CARE WE TREAT ALL PATIENTS REGAURDLESSOF RACE OR GENDER BY THE SAME GUIDELINES AND DO NOT DISCRIMINATE AGAINST ANYPATIENT FOR ANY REASON. I ALSO FEEL WE ARE FAIR AND ARE WILLING TO ARRANGE ANYCIRCUMSTANCE TO TRY TO ACCOMADATE OUR PATIENTS TO THE BEST OF OUR ABILITY. I AMSINCERELY REGRETFUL THAT THIS PATIENT WAS NOT SATISFIED BY OUR SERVICES; WETREATED THE PATIENT WELL WITHIN THE STANDARD OF MEDICAL CARE.SINCERELY,[redacted]OFFICEMANAGER, DIXIE URGENT CARE.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I finally heard from the company. After speaking with my husband, they wrote us the check and he received it.
Regards, [redacted]