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Tri-State Waterproofing

2222 Hilton Dr, Gainesville, Georgia, United States, 30501

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Tri-State Waterproofing Reviews (%countItem)

Poor workmanship. Will not stand behind their warranty.
August 2017 we poured the foundation for our new home. Concrete job had honeycomb, cold joints.
We hired tri state for the water proofing and they claimed to have a 25 year warranty. They applied the black tar like materials on the outside of the foundation and laid the french drain. After doing some back filling some of the dirt against the exterior of the building we noticed that after a rain storm, the black tar and dirt came all the way through the concrete wall to the inside of the building.
We called tri state to show them what they were warranting. They didn't want anything to do with us anymore. The concrete company kept telling us that Tri State would be out to fix it and that they "the concrete company" would pay the costs. But Tri state would not come out to fix the issue.
We called their office several times and were told the warranty "was in the mail". Finally had to go to their office and stand there and demand the warranty. But it is a worthless piece of paper. We now have the expense of hiring another company to come and correct the mess.

Desired Outcome

They will not come out to fix the problem so we have no choice but to ask for a refund. They will not stand behind their warranty.

Tri-State Waterproofing Response • Jan 26, 2018

We went above and beyond to try and help this homeowner. This was a new construction project. After we had treated it he claimed he had a leak through the wall. We went out to address the problem. He had what is called a honeycomb in the concrete wall. Nothing we would have seen from the exterior which is where we work. Our material seeped through the wall a tiny bit. The material cured and actually sealed the imperfection in his wall. He was explained this. We still sent employees backed to his house several times to attempt to make him happy. He still did not have a "house" on this wall. He never got any water in the house which is what our warranty covers. He proceeded during this complaint process to backfill his wall and then wanted us to dig it back out. We also attempted this to make him happy. There was no where to put the dirt from the bottom of this 10' hole. This is when we backed out and decided we could not please this customer.

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Address: 2222 Hilton Dr, Gainesville, Georgia, United States, 30501

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