Tri-Tech Security

Tri-Tech Security, Inc.*** *** *** *** *
*** ** ***
*** ***This is our official response to Complaint #*** We have responded to each sentence and addressed the complaints as follows:1.The first time the panic button was activated at this customer location,
the alarm was received and the police were dispatched, however they went to the wrong address due to a change in the North and South delineation for the city We were using the same address that had been on file for the previous occupant of the building whom there was never any address issues The City of Greeley had changed the North and South delineation for the city in their system As soon as we were informed of these changes, we immediately corrected the addressThe second time the alarm panic button was activated, no signal was received at our Monitoring Station The claimant, Ms***, called the Monitoring Center and states she was told her “account was placed on hold because my landlord did not pay his bill.” This is a statement as she is responsible for her account payment and her account had been paid in full This statement is never made in the phone call recordings from the Monitoring Center that we have in our possessionThe Monitoring Center did not tell her to call Tri-Tech Security, Inc., per the phone call recordings She was instructed to call Tri-Tech Security, Incfor serviceMs*** then proceeded to call our on-call technician and excessively berated him I was on vacation, my technician called and was quite upset because he had been spoken to in such a fashion My technician did tell her that we could be there on Augto check her panic button, but that we were already committed to a job in Fort Collins for AugThe claim that our technician told her “maybe you should not have business like that”, is completely false This was never said by our technicianI did call her after being contacted by my technician At no point did I ever call her “every name under the sun”I told her that she was firedAs of 9/14/16, her account is still active and is being monitored If the Monitoring center told her that they were not receiving signals, it is because she may have an issue with her system.There may be some level of problem with her system My immediate thought is that the problem is with phone line that connects her system On 8/16/16, I received a call from the Monitoring Center that her abusive and degrading attitude and language was over the top I was asked to contact Ms***, as she was my customer, to inform her to stop her berating attitude towards the Monitoring Center personnel After years, this is the first time that I’ve received a complaint from the Monitoring Center based on a customer’s bad behavior I made the decision in that instant, that our business relationship needed to end immediately based on her past bad behavior of being rude and abusive.My experience with Ms*** has always been contentious at best My first experience is when she took possession of the current facility, she contacted us to respond I determined that the front keypad was defective I returned several days later and replaced the keypad and made sure that the system was working properly when I left When we sent the bill for the replacement of the keypad, Ms*** accused us of fraud because she claimed that we did not actually replace the keypad This was based on the fact that the installed item looked exactly the same The keypad was a new item; however, it was the same product she had previously In my 32-year career, Ms*** is the only customer to accuse me of fraud I was extremely offended by her comments and her presentation of them This is extremely frustrating since I did not charge her for the initial diagnostic service call After the first panic button, I responded to the customer location and found they were operating properly Again, Ms*** was not charged for this diagnostic service call.In conclusion, I can no longer accept Ms*** as a customer She will need to find service with another provider as soon as possible Her service will continue through September 30, I have enclosed a check for reimbursement of theMonitoring Fee that she paid for the dates of 8/17/- 10/31/

Tri-Tech Security, Inc.[redacted]
[redacted]  [redacted]
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This is our official response to Complaint #[redacted].  We have responded to each sentence and addressed the complaints as follows:
1.The first time the panic button was activated at this...

customer location, the alarm was received and the police were dispatched, however they went to the wrong address due to a change in the North and South delineation for the city.  We were using the same address that had been on file for the previous occupant of the building whom there was never any address issues.  The City of Greeley had changed the North and South delineation for the city in their system.  As soon as we were informed of these changes, we immediately corrected the address.2. The second time the alarm panic button was activated, no signal was received at our Monitoring Station.  The claimant, Ms. [redacted], called the Monitoring Center and states she was told her “account was placed on hold because my landlord did not pay his bill.”  This is a false statement as she is responsible for her account payment and her account had been paid in full.  This statement is never made in the phone call recordings from the Monitoring Center that we have in our possession.
3. The Monitoring Center did not tell her to call Tri-Tech Security, Inc., per the phone call recordings.  She was instructed to call Tri-Tech Security, Inc. for service.
4. Ms. [redacted] then proceeded to call our on-call technician and excessively berated him.  I was on vacation, my technician called and was quite upset because he had been spoken to in such a fashion.  My technician did tell her that we could be there on Aug. 17 to check her panic button, but that we were already committed to a job in Fort Collins for Aug. 16.
5. The claim that our technician told her “maybe you should not have business like that”, is completely false.  This was never said by our technician.
6. I did call her after being contacted by my technician.  At no point did I ever call her “every name under the sun”. I told her that she was fired.
7. As of 9/14/16, her account is still active and is being monitored.  If the Monitoring center told her that they were not receiving signals, it is because she may have an issue with her system.
There may be some level of problem with her system.  My immediate thought is that the problem is with phone line that connects her system.  On 8/16/16, I received a call from the Monitoring Center that her abusive and degrading attitude and language was over the top.  I was asked to contact Ms. [redacted], as she was my customer, to inform her to stop her berating attitude towards the Monitoring Center personnel.  After 22 years, this is the first time that I’ve received a complaint from the Monitoring Center based on a customer’s bad behavior.  I made the decision in that instant, that our business relationship needed to end immediately based on her past bad behavior of being rude and abusive.
My experience with Ms. [redacted] has always been contentious at best.  My first experience is when she took possession of the current facility, she contacted us to respond.  I determined that the front keypad was defective.  I returned several days later and replaced the keypad and made sure that the system was working properly when I left.  When we sent the bill for the replacement of the keypad, Ms. [redacted] accused us of fraud because she claimed that we did not actually replace the keypad.  This was based on the fact that the installed item looked exactly the same.  The keypad was a new item; however, it was the same product she had previously.  In my 32-year career, Ms. [redacted] is the only customer to accuse me of fraud.  I was extremely offended by her comments and her presentation of them.  This is extremely frustrating since I did not charge her for the initial diagnostic service call.   After the first panic button, I responded to the customer location and found they were operating properly.  Again, Ms. [redacted] was not charged for this diagnostic service call.In conclusion, I can no longer accept Ms. [redacted] as a customer.  She will need to find service with another provider as soon as possible.  Her service will continue through September 30, 2016.  I have enclosed a check for reimbursement of theMonitoring Fee that she paid for the dates of 8/17/2016 - 10/31/2016.