Tri-Town Construction Reviews (%countItem)
Tri-Town Construction Rating
Address: 17001 Alico Commerce Crt Suite 401, Fort Myers, Florida, United States, 33967-2807
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TriTown failed to provide drying logs required by my insurance company for reimbursement of costs of drying my flooded rental property out.
I hired TriTown to do major repairs post IRMA on a rental property I own in Bonita Springs. They did the tear out but would not cooperate with my insurance carrier, costing me thousands of dollars in reimbursements. This, after repeated calls to them by myself and the insurance adjuster. I paid them over $14000 for work performed but they would not supply my insurance carrier appropriate records. I wound up hiring another contractor to do the actual restoration.
I needed the drying logs to verify my insurance claim. Their failure to supply them after repeatedly saying they would has cost me about $5000 in reimbursements. I would like a line by line breakdown of every item I was billed for because I don't believe that they performed the work they said they performed. I want a refund of any work that cannot be verified.
Document Attached***
To Whom It May Concern:
It is very unfortunate that this has come down to a Revdex.com complaint against Tri-Town Construction when this is actually a matter that needs to be settled between the homeowner and his insurance company.
We were originally contacted by homeowner to remodel his bathroom prior to the storm. The property was in need of extensive remodeling due to age, wear, rotten wood etc. We had not started and Hurricane Irma arrived. The storm brought water to the heart of Bonita and flooded the home. The customer called us and asked us to immediately start the remediation process, which we did. The home was a mess. This is an old home and had extensive wood rot. We gutted the damaged materials and put resources in place to prevent secondary damage from moisture and assure the home would not get worse. We provided a very detailed bill and estimate for the work completed and the work that still needed to be completed. All work to this point was approved by insurance and the homeowner. The home owner paid us in full for the initial work we did. We had a structural engineer come to the site and inspect the property prior to us beginning the secondary phase of putting the property back together. We were told that the property was not sound and that the home needed a lot of work to get to a place that was livable, up to code and this would obviously require permits. This was all relayed to home owner. After this was relayed to the home owner we were not contacted again. Months later we were asked for drying logs which we did not create while doing the demolition and removal of the rotten wood. We have done hundreds of disaster service insurance claims and not once have we had to provide drying logs. FEMA requires drying logs but we only do work for homeowners with private insurance not FEMA. No private insurance in the hundreds of jobs we have done has ever required drying logs and they are not part of our process. The home owners insurance company is playing games and not releasing payment and using the drying logs as the bargaining chip hoping that the homeowner won't be able to produce them and the insurance company can keep their money. We have never been asked for drying logs prior to this customer and their insurance company. The home owner is understandably frustrated but his frustrations are misdirected towards us, they should be directed towards the company that is holding his payout-his insurance company. Per our agreement "if monies recovered do not cover the amount of the contract in full, I (property owner) will hereby be responsible for the remainder amount due". The client does not owe us any money and is wanting to recoup other expenses he incurred presumably from the cost he experienced to have another contractor complete the remodel we decided we did not want to take on after the engineers report on the property was so dismal.
Regarding the homeowners secondary claim that our employee contacted him and threatened to turn him into code enforcement for not pulling permits and proceeding with remodeling a substandard structure without prior approval or permits from the City of Bonita. This is absolutely unacceptable and was not authorized or encouraged in any way by Tri-Town nor reflective of our core values. Our employee has been disciplined and put on a personal improvement plan, failure to follow the plan will result in termination.
Please view all pictures of the home and also the email from engineer regarding the dangers of moving forward with remodeling the home. Again this issue should be between the home owner and his insurance company. We explained in no uncertain terms that we do not do drying logs to the home owners adjuster and the homeowner. Tri-Town Construction has completed all contracted work and been paid by the home owner. We wish him well in securing anything he is owed by his insurance company. The matter of securing funding from the home owners insurance company is between him and his insurance company and Tri-Town does not have any bearing on the situation.
Thank you for your thoughtful consideration of our response. We appreciate and value your just assessment of the complaint. We value and look forward to maintaining our long standing A+ rating with the Revdex.com.
Sincerely,
Marc D.
President
Tri-Town Construction
(The consumer indicated he/she DID NOT accept the response from the business.)
It's understandable that TriTown would not want to take responsibility for their inaction and failure to respond to my insurance company.
Kevin S. was present at the initial meeting with Andrew S., the insurance adjuster. It was made plain at that meeting that this repair would be made under FEMA guidelines and Mr S. assured me that TriTown would cooperate fully with the insurance company. Mr S. further assured me that drying logs would be provided to the insurance company "that's not a problem" was what I was told.
Despite my and Mr S's repeated requests, no such logs were ever produced, casting doubt on the entire scope of work performed. According to TriTown's website,
"Tri-Town Construction has hired Kevin S. as its director of business development. S. is now responsible for developing and following up on construction leads and working with customers on defining and detailing the scope of their custom remodeling projects before turning the project over to the construction team.
S. is also primarily responsible for customer communications up to the start of construction and following project completion to ensure they are totally satisfied with every aspect of the work and outcome."
"S. relocated to Bonita Springs, Fla. in 2014 from the south side of Chicago, where he owned an auto wholesale company for 26 years."
Clearly, his job is to understand and coordinate all aspects of the job requirements. Perhaps his lack of substantial experience in the construction industry and in FEMA regulations led to a misunderstanding of requirements.
All of this said, to Mr. D's point of the house being unstable, a pre-purchase home inspection was performed by a duly licensed contractor in July 2017 which found NO structural issues other than some rotted wood needing to be replaced due to an ongoing leak in the bathroom. Further, the 25 page engineering report issued to the insurance company by an independent engineering firm likewise noted NO structural issues rendering the property unstable, uninhabitable or unsafe.
I have also asked Mr D. for a full copy of the engineering report he has alluded to but received only a cut and paste paragraph from an email.
For my part, a company is responsible for its employees and Mr D. has not supervised and/or trained Mr s. properly.
Since this has transpired, I have paid out of pocket for all repairs to this property to remediate all IRMA related issues using a licensed contractor and the engineer hired by the insurance company.
My initial complaint with TriTown stands: Either produce the paperwork required by my insurance company as Mr S. promised, or refund that portion of the costs I paid to them.
Respectfully
Company will not refund my deposit for solicited contract to hold in-stock tiles to replace broken & missing roof tiles from hurricane Irma 9/10/17.
9/21/17 TriTown Construction solicited contracts on my street to replace broken missing roof tiles 11 days after hurricane Irma. They claimed to own the only existing Altusa clay tiles left that matched and fit on our roofs. These exact tiles are no longer being produced. They stated that they were only taking deposits for whatever amount of tiles they had stock piled. From the ground they estimated count of tiles my roof needed. But after putting in insurance claims and adjusters actually getting up on the roof, it was determined that the roof was too damaged and a new roof was necessary. TriTown did not refund deposit and instead would apply towards a new roof but would not provide proposal that included any cost for a new roof. Marc *** stated "would only work for insurance proceeds". Even after getting a written proposal, it showed "for the sum of: Insurance Proceeds". After my multiple requests, they refused to give any actual cost for work. Marc claimed he could not trust clients to give him full amount of Ins. proceeds! I repeatedly asked for my $500 deposit back for the $2100 Repair Contract, but instead received emails stating they could help get insurance proceeds even though I stated I didn't need help with this. And that they claimed they spent my deposit on purchasing the tile, even though deposit was meant for holding these tiles already in their possession. I would never have given a deposit to purchase tiles, that makes no sense. When I said I was getting other proposals, Marc *** stated it was "NOT necessary for me to get multiple bids". We are all told to get at least 3 proposals for a new roof showing cost! Next he claimed they turned down other clients because of holding my tile even though I told him repeatedly I was replacing my roof which required Santa tiles. Even though they were practicing fraudulent procedures not giving a true cost of work proposal, Marc tried to intimidate me by stating "it may be construed as insurance fraud" to tell your ins. co. that you can't get the tiles and need to cancel the repair contract, which I never did. I was told to replace the 20 yr old roof by my insurance company because of damages and have recently received payment to do so. Ironically I would have probably worked with TriTown if they furnished a legal and professional proposal. I even stated that if he returned my deposit to show good faith, and supply me with a real new roof proposal we could work together. But all responses from Marc *** of TriTown have been without cooperation, unprofessional, and disrespectful. He took advantage of all the senior citizens on my street 11 days after storm Irma with scare tactics to hold tiles before we had a chance to put in claims or have an adjuster get up on the roof to see damages. As a roofer, why did he not get up on any roof on Sept 21st to make sure these "replace broken tiles" contracts were given out? He knew better, but for myself and others who were ignorant, damages did not appear bad enough for claims until we were told 20 yr old roofs needed to be thoroughly checked out by insurance adjusters. Since then TriTown's Collier County licenses are on "hold" for outstanding fees. I need my deposit back to apply towards a legitimate new roof replacement proposal. I am retired living on a limited fixed budget and every penny counts. In my last email to Marc *** I told him I would not put up with any more bullying and lies and will join group lawsuit or hire my own lawyer and file complaint with Revdex.com, and inform others if he did not deliver my $500 refund. I have all correspondence between us and his reply was "Please do not contact us again". He should have an "F" rating and has shown no intention of resolving this scam practice to get roofing jobs from stressed out seniors. It has taken time, but I have found proposals that don't require a deposit until permit is up and just before start date which will be next year.
I would like my deposit of $500 refunded immediately that was for replacing broken & missing roof tiles. I do not want it applied as credit towards a new roof replacement contract which I was given on 10/21/17 for the sum of "insurance proceeds". I would like Marc *** to admit that neither he or anyone from TriTown ever got up on my roof to inspect damages to even determine what was required and never should have sent a proposal for a new roof without a cost estimate.
See attached document
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter of response from TriTown's lawyer and the only correct statement made was that I did receive my deposit of $500 back on 12/13/17. I would like to respond and address the rest of this letter from the attorney to the Revdex.com, which seems to ignore my complaint points.
On 9/21/17 Stacy, a woman from TriTown viewed the missing & broken tiles from the ground handed out contracts for repair without determining if a repair or new roof was needed. So no TriTown roofer got on the roof to "observe the damages" and "determine" what was actually necessary. She said if we did not hold the tiles in their possession, we would not be able to get a repair because the tiles were no longer available. She stated she could only give out contracts for the amount of tiles they had. I asked her how were they estimating that and she just laughed and said they knew how to do this. Later Marc *** said he could not do refund because he spent my my deposit to purchase the tiles, contradicting that they took deposits to hold tiles in their possession.
As for the letter addressed to me which all of VillageWalk homeowners received from our community manager, somehow obtained by TriTown's lawyer, we were told to give this to our insurance company. However, when my insurance adjuster inspected the damage, he recommended a new roof to insurance. I never informed or indicated to my insurance company that an adequate amount of tile could not be located to perform a repair. If my insurance company had recommended a repair only was necessary, then I would have had TriTown do the repair which I told Marc ***. Believe me this would have been a relief. The delay came because of delayed response from my insurance company due to the shortage of adjusters. I was told by insurance that if I did not get a new roof and only did a repair when they recommended a new roof, I could have my insurance cancelled. So I informed Marc *** that I needed a proposal for a new roof and he would not supply one, insisting he would handle my insurance. I repeatedly told him I did not need help with insurance, I just needed a proposal. He stated that he did not trust that I would give him all my insurance proceeds plus my deductible, so he sent me a proposal for the sum of Insurance Proceeds. In another email he stated that I should not be getting other proposals!! My insurance is none of his business. If I was hiring him to do a new roof and there was no storm or claim, he would have to conduct a proper business transaction. After many refusals to give me a cost estimate, I asked for my deposit back. This was long after TriTown was taken off our community's recommended list of roofers which was because of many many other complaints. I did not know about all those complaints until after Marc *** told me not to contact him again. That's when I contacted my manager.
I received proceeds from my insurance company for a new roof, so why would I need TriTown to interact with my insurance company about my roof damage. Yes, after much bullying by Marc ***, I asked for my deposit back. It became clear I could not trust him and that many neighbors were very unhappy with him who made comments to me about their experiences! I never made any comments to other homeowners, but I did inform Marc *** that he was foolishly losing many job opportunities because of his unprofessional behavior. I tried to help him understand this in a friendly phone call and encouraged him to cooperate so he would not lose contracts and he thanked me on the phone and in an email! But he continued to behave the same way with everyone, so I told him I would be filing a complaint with the Revdex.com and that an angry group was forming to take legal action and I would join that and that the media was interested in this story after Revdex.com complaint was done. No threats, just that we were not going to be taken advantage of and scammed out of our deposits for nothing. I was encouraged to write the attorney general Pam Bondi, so I had done a first draft of that on the very day I got the phone call to deliver my deposit refund. What timing. So I stopped working on that thinking Mr. was finally going to do the right thing.
No one has ever questioned TriTown's work, just Marc ***'s work ethic. He has not lost any contracts because of my comments and I barely knew any of my neighbors until this was brought to my attention. He lost them because of his own comments. I initially tried to defend him to those complaining because I had researched him on the Revdex.com website. I'm embarrassed and motivated by this now.
When it became clear that insurance was requiring me to do a new roof, yet I could not get a business proposal from Marc ***, then I became skeptical too. I would not call that fully transparent. Some of the stories of others experiences being told to me were very discouraging and so finally I had to agree with everyone else that he was not acting professionally. No other roofer that I or anyone I know has since dealt with, has behaved this way. Also, it must be noted that TriTown's Collier County licenses *** & XXXXX) were "on hold for outstanding fees" and reissued on 12/6/17. It's public information I printed out on 11/21/17 from the colliergov.net website.
TriTown is currently busy doing jobs in VillageWalk and you state that it may have 30-40 jobs from the storm. Great for them. However, because of his tactics and delays in providing me with a proper proposal and taking up so much of my time, not to mention undue stress, I was delayed in actually finalizing a contract with another roofer who never even once spoke the word "insurance proceeds" or even asked about my claim. He provided a detailed proposal with cost estimate and we just discussed what I needed to bring it up to code, not what he wanted from me, but instead what the job required and what that would cost.
It's a two way street. Mr. claimed that "he could not trust homeowners to give him all our insurance proceeds". Well we can not trust him to give a fair proposal. It should not be a different cost for the same Capri roof for each homeowner depending on what insurance pays. How is that fair? I am glad to get my deposit refunded but it is now 3 months later. He should have done the right thing by refunding these deposits for repair jobs that should not be done, or have submitted real proposals for a new roof immediately. I would have hired him. I would not be now looking at May/June for new roof to be done!
Until this letter of response from TriTown, there were many more homeowners here much angrier than me with Mr.. It was bad enough that he sent Brandie Dickerson here with deposit refunds for myself and neighbors. It took her 20 minutes to actually give them to us because she thought it was us who had TriTown taken off the recommended list, which of course was not even close to being true. She wanted us to tell our manager to put TriTown back on the list. But I didn't even find out about that list until after Marc told me not to contact him again. It was then that I contacted the manager to inform him of my problems with TriTown and it was then that I was told that there were so many complaints about TriTown that they had already had taken them off their list. My neighbors said they never talked to the manager about this. These were more of Mr. assumptions. So then Brandie just kept apologizing about the miscommunication over the past 3 months and that they were overwhelmed! I was ready to let this go and move on after receiving the refund, but I have always been a person of integrity and this letter did not show any integrity by Tritown or Marc ***. You should have just moved on after refunds and all the stress this matter has caused. I'm disgusted that I have to respond yet again to defend my good intentions. I don't even want to think about this matter again. I don't expect an apology for this insult to injury, but I hope we have both learned something from this. Ms
This letter is in response to rebuttal 12/27/17 from attorney Mathew D. representing Marc D., owner of Tri-Town Construction, LLC.
I accept this rebuttal from attorney Mathew D. representing Marc D., owner of Tri-Town Construction, LLC. In response to Mathew D. in this letter, I feel that repeating yourself along with the same unfounded personal attacks and accusations serves no purpose. It does not address my 11/29/17 Complaint or Desired Response filed with the Revdex.com, other than refunding my deposit. So I accept this letter that speaks for itself, in order to close out my case. Thank you to the Revdex.com for taking my complaint resulting in getting my deposit refunded. Please close case#
See attached document