Tri Town Regional Healthcare

This is ridiculousWe are an outstanding customer service contractorHe is the unethical party hereThe painter did infact go out there and do everything we statedI have no idea why he is lying.This back and forth deal looks like all it did was make him come up with more lies to cover what happenedAs far as the painting, we will not warrant work if a customer wants to use a non professional line of productThat was the issue of Home Depot VS Sherwin Williams, and I guess he isn't aware that he would owe every penny not spent on painting in the claim back to the insurance companyWe charge what the claim adjuster pays, which is in our contractIn the state of Texas you have days to change your mind on a contract ;written or not.It's rather offensive for him to state how long we spent on his claimhours? We spent hours driving to his house, meeting and talking, and reviewing his claim and driving back to the office.We discussed when doing the work order with him how we had worked weeks just on writing the supplementsHe must have gotten [redacted] name off the web page or your siteWe had a *** work for us in the past but not when working with himWe hire a lead company, as all other companies do, that cold call people in the storm areas and represent they are AmeriState and set appointmentsWhich we pay per appointment.They are located in another state and all roofing customers use a "Lead Company" to do thisI have paperwork proof and logs of all that was put in to this customerIt is amazing how customers change when they get their hands on their insurance companies moneyHe did infact talk about going on a trip with the money You, the Revdex.com, obviously could have this go on back and forth and back and forthI know that everything we did was done, and if he can sleep at night justifying all his lies, then that's ok.Thank you

Complaint: [redacted] I am rejecting this response because: The response received by the Revdex.com from [redacted] at Ameristate Roofing and Restoration/ Ameristate Claims Solutions, has a number of errors and fabrications A member of his staff, ***, at Ameristate Claim Solutions solicited the appointment by phone and [redacted] came to the house to survey the damage [redacted] surveyed the property and insisted that he could get the insurance company to pay for more than they did on their initial inspectionThe fight that [redacted] mentions is not on my behalf but his to the tune of $13,591.86.The insurance adjuster that did the initial inspection allowed for the upgraded shingles, as per the initial adjusters quote which was an approximate difference $ [redacted] is trying to take credit for more that he claims to have done, and his software program fees fall under the cost of doing business[redacted] states that he never asks for a signed contract just to or so later talk to the insurance company, when in fact that what he insisted on before he left the house A week or so later [redacted] came to the house with new insurance adjusters and as a result an additional check was sent to cover the repairsThe contract that was presented and signed was examined and determined to be NOT VALID, and in violation of Chapters and of the Texas Business & Commerce Code The ROOFING AGREEMENT REFERENCES FEDERAL REGULATION AND PENSYLVANIA STATUTE 201- No mention of the Texas of the TEXAS BUSINESS & COMMERCE CODE 601-201, UNDER It is my belief that the documents that were presented and signed were originally used in Pennsylvania for a business under the same name [redacted] states that *** is one of the best painters in the metroplex He only showed up at my residence once and that was when [redacted] was there [redacted] stated that ***, the painter was at my residence on a Saturday and Sunday, this is not true and a test sample to test the coverage was never doneHE NEVER SHOWED [redacted] and *** insisted on using their paint supplier and I insisted on the Behr sold by Home DepotSo when [redacted] states that the painter came more than once, that never happened I called [redacted] trying to determine why the painter did not test for coverage and was told that the painter was out of town attending a funeralI believe that paint decision is the consumer’s decision and not the contractor’s choiceThe Painter that we contacted quoted $to spray the house with my providing the paintThis was over $5,more than my quoteWe spoke about vacations and [redacted] and *** his wife talked about their Las Vegas vacations and they admired my travel trailer, but never did we mention using leftover insurance funds to finance a vacationIn a closing statement on the day of the signing of the work order [redacted] mentioned that when the roofing was completed that I should call the insurance company and advise them that all work had been completed and that they should release the balance of the claimThis was in my opinion a suggestion to commit insurance fraud, which I was not about to do.When his associate, [redacted] appeared at my house with his ladder on my roof to inspect the chimney, I advised [redacted] that I was reluctant to continue my relationship with [redacted] and Ameristate Roofing and Restoration due to the fact that the “PROFFESIONAL” painter did not comply with our request to do a test sample and did not contact us in any wayI made a firm decision that the entire Ameristate organization was unreliable and could not be trusted I then instructed [redacted] to advise [redacted] to call meWhen [redacted] called he was upset with my decision and proceeded to shout and sounded very unprofessional and demeaning I went to move the phone and accidentally disconnected the call and promptly attempted to call back, and got a busy signal I then left a message to call me back, but that did not happen.Since that call from [redacted] no materials have been delivered and no work has been startedI then contacted [redacted] with the law firm of [redacted] [redacted] and ***, to see if I could cancel the contract, and after examination it was determined that the was never valid because of the conspicuous notice ( shown below) not bring included in both the Roofing Agreement and the Work Order.Chapter of the Texas Business & Commerce Code requires the contractor provide in both the Roofing Agreement and the Work Order the following written conspicuous notice in at least 10-point boldface: “YOU, THE BUYER MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTIONSEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.” As was stated in a certified letter to [redacted] and [redacted] as well as [redacted] , that a copy of the certified letter was sent to the Office of the Texas Attorney General Consumer Protection Division, with the hope the AG’s Office will take action to prevent continued illegal business practices conducted by Ameristate Claims Solutions/Ameristate Roofing and RestorationIn conclusion, [redacted] spent no more than hours total, and wants to claim $13,for the job That’s $2,an hour Nice work if you can get it Regards, [redacted]

This is ridiculousWe are an outstanding customer service contractorHe is the unethical party hereThe painter did infact go out there and do everything we statedI have no idea why he is lying.This back and forth deal looks like all it did was make him come up with more lies to cover what happenedAs far as the painting, we will not warrant work if a customer wants to use a non professional line of productThat was the issue of Home Depot VS Sherwin Williams, and I guess he isn't aware that he would owe every penny not spent on painting in the claim back to the insurance companyWe charge what the claim adjuster pays, which is in our contractIn the state of Texas you have days to change your mind on a contract ;written or not.It's rather offensive for him to state how long we spent on his claimhours? We spent hours driving to his house, meeting and talking, and reviewing his claim and driving back to the office.We discussed when doing the work order with him how we had worked weeks just on writing the supplementsHe must have gotten *** name off the web page or your siteWe had a *** work for us in the past but not when working with himWe hire a lead company, as all other companies do, that cold call people in the storm areas and represent they are AmeriState and set appointmentsWhich we pay per appointment.They are located in another state and all roofing customers use a "Lead Company" to do this. I have paperwork proof and logs of all that was put in to this customerIt is amazing how customers change when they get their hands on their insurance companies moneyHe did infact talk about going on a trip with the money . You, the Revdex.com, obviously could have this go on back and forth and back and forthI know that everything we did was done, and if he can sleep at night justifying all his lies, then that's ok.Thank you

Complaint: ***
I am rejecting this response because: After consulting with an Attorney (see attachment) it was determined that the contract and work order were not valid and therefore not binding*** is the one that is unethical and is fabricating statements that are clearly untrueWith the fact that the contract and work order are in violation of Chapters and of the Texas Business and Commerce Code, it is my felling that a full refund of $13,would resolve this matter, and put this issue to rest
Regards,
*** ***

My response to [redacted]' complaint. First of, he made an appointment to have me come to his house. Reviewing the claim, I noticed after inspecting his roof that the insurance paid for the wrong shingle. They also did not pay anything to paint the house. These items add up to thousands of dollars. I...

told him I could fight in his behave to get the other damages and the upgrade on his shingle paid for IF I AM GOING TO BE HIS CONTRACTOR FOR THE JOB> I never ask someone to sign a contract just to talk with the insurance. Yes, the insurance asks for a copy of a contract so they are assured the homeowner is going to actually get the work done. Reason being; they get tired of "Homeowners getting the money and pocketing it". I did meet adjusters out there again but it was over a month later. Reason? Because I had to rework the claim adding in all the stuff previously left off and submit pictures. This took weeks to get done using Xactimate program that the insurance uses which I pay $ 250 month to have, and had to submit photos . This took a lot of office time . The insurance required me to send documents and price lists from several suppliers to see the cost of the new shingle that was on his house in comparison to what they previously paid and this alone took a lot of hours. It was a big fight having to get a new adjuster involved, etc. But I got them to pay for it. The house is all wood/siding; no brick. It is a large house . The insurance went from paying 0 to around $9500. They almost didn't pay but I assured them we were going to have it done.I use one of the best painters in the metroplex. He has no idea what insurance allows for the job. I get a quote from him. He actually quoted more than insurance paid so I got him to agree to come down in price but not quality. Note that the homeowners wanted the house fully brushed and not sprayed. Had a painter bid for that(if you could find one willing) it would be way more than the amount covered. Plus you would see unsightly brush marks. They say that they got a price  of $ 3900 .....I would never have a painter accept a job this large at that price. I can't imagine what the job would be like. Insurance pays the amount researched for that area(zipcode) of what prices are at that time .They don't just throw a $$ amount out there. The program calculates very precise amounts. Homwownwers are to return any amount of money left over to the insurance. It is INSURANCE FRAUD for a homeowner to pocket one penny of the claim money. SO if they want to pay $ 3900, then they owe the rest of the paint money back to insurance and not their vacation fund they mentioned over and over. We arrived at their home to do the workorder . This is done in writing as to 1.how much the cost is 2. what work is being completed. We do this so there is no misunderstandings afterward. Which he agreed with and signed and we were suppose to start the following week. REsponse about the painter....he actually spent a Saturday and Sunday at their home and did samples and everthing for them. SHe had picked colors and he bought paint and did samples. As far as him insisting on using his paint brand? He is a professional and proffessionals use PROFFESSIONAL LINES OF PAINT.I'm sorry, but Behr paint is used mostly by homeowners. The paint he uses is excellent quality and would only require paint. The lower the quality, the more the coats. They had been informed in advance that someone would come by to look at the chimney and they didn't have to be there. That was no surprise. My contract was written by an attorney, I want everything in writing so there are no surprises. It is a state law on any contract of any kind you have 72 hours to change your mind. I had been working with him for months, and put a lot of time in to this job . My contract also states that if you back out after 72 hours, my fee is 20% of the claim. This is what insurance pays for contractors overhead on profit. This is what majority of contractors charge(some charge 30%). The reference to Texas Trust Contractor's, I have a document I can supply to you from court order.The homeowner didn't pay me for $10,000 worth of work and I had to go to court and I was granted a judgement against him. The [redacted] complaint was lies. But it was a scam in itself run by 3 attorneys and in order to get something taken off or for you to even state your side of the story costs a minimum of $750. [redacted] had a F- rating on the Revdex.com They have been shut down .I have been in business helping people not scamming people. This is a prime example of "Homeowners scamming contractors and the insurance". Something you don't hear about but happens all the time. Contractors get a bad reputation but its usually the homeowner getting mad because honest contractors do not participate in insurance fraud so that they can commit insurance fraud to pad their bank account. I am actually glad I have this in writing now. I will submit it to his insurance company. They are to provide invoices for what was paid and they will need to return the differences in amounts paid . For anyone reading this, I, and honest contractors do the insurance claim for what the insurance actually pays. No more/no less. That is how it is designed to work legally. And backing out months down the road I don't understand. This is what I do for a living and have expenses to run a company and expect to be paid. I realize this couple was in their 80's and retired. But when they worked, they would not be too fond of working many hours and their boss come up and say sorry I'm not going to pay you for the work you have done.If you want a professional ,hire one and get a quality job. If you want a cheap job to have money left over which a lot of people do, that is insurance fraud and you are stealing from your insurance company. I worked hard for this couple and am sorry they decided to not do their job. But everything was given to them...and signed and agreed. It states on my contract that if you back out you owe 20% which by the way I did not collect the full 20% They still owe me.

Complaint: [redacted]
I am rejecting this response because: The response received by the Revdex.com from [redacted] at Ameristate Roofing and Restoration/ Ameristate Claims Solutions, has a number of errors and fabrications.  A member of his staff, [redacted], at Ameristate Claim Solutions solicited the appointment by phone and [redacted] came to the house to survey the damage.  [redacted] surveyed the property and insisted that he could get the insurance company to pay for more than they did on their initial inspection. The fight that [redacted] mentions is not on my behalf but his to the tune of $13,591.86.The insurance adjuster that did the initial inspection allowed for the upgraded shingles, as per the initial adjusters quote which was an approximate difference $367.  [redacted] is trying to take credit for more that he claims to have done, and his software program fees fall under the cost of doing business.[redacted] states that he never asks for a signed contract just to or so later talk to the insurance company, when in fact that what he insisted on before he left the house.  A week or so later [redacted] came to the house with 2 new insurance adjusters and as a result an additional check was sent to cover the repairsThe contract that was presented and signed was examined and determined to be NOT  VALID, and in violation of Chapters 17  and 601 of the Texas Business & Commerce Code.  The ROOFING AGREEMENT REFERENCES FEDERAL REGULATION AND PENSYLVANIA STATUTE 201-7.  No mention of the Texas of the TEXAS BUSINESS & COMMERCE CODE 601-201, UNDER 17.46. It is my belief that the documents that were presented and signed were originally used in Pennsylvania for a business under the same name. [redacted] states that [redacted] is one of the best painters in the metroplex.  He only showed up at my residence once and that was when [redacted] was there. [redacted] stated that [redacted], the painter was at my residence on a Saturday and Sunday, this is not true and a test sample to test the coverage was never done. HE NEVER SHOWED. [redacted] and [redacted] insisted on using their paint supplier and I insisted on the Behr sold by Home Depot. So when [redacted] states that the painter came more than once, that never happened.  I called [redacted] trying to determine why the painter did not test for coverage and was told that the painter was out of town attending a funeral. I believe that paint decision is the consumer’s decision and not the contractor’s choice. The Painter that we contacted quoted $3900 to spray the house with my providing the paint. This was over $5,000 more than my quote. We spoke about vacations and [redacted] and [redacted] his wife talked about their Las Vegas vacations and they admired my travel trailer, but never did we mention using leftover insurance funds to finance a vacation. In a closing statement on the day of the signing of the work order [redacted] mentioned that when the roofing was completed that I should call the insurance company and advise them that all work had been completed and that they should release the balance of the claim. This was in my opinion a suggestion to commit insurance fraud, which I was not about to do.When his associate, [redacted] appeared at my house with his ladder on my roof to inspect the chimney, I advised [redacted] that I was reluctant to continue my relationship with [redacted] and Ameristate Roofing and Restoration due to the fact that the “PROFFESIONAL” painter did not comply with our request to do a test sample and did not contact us in any way. I made a firm decision that the entire Ameristate organization was unreliable and could not be trusted.  I then instructed [redacted] to advise [redacted] to call me. When [redacted] called he was upset with my decision and proceeded to shout and sounded very unprofessional and demeaning.  I went to move the phone and accidentally disconnected the call and promptly attempted to call back, and got a busy signal.  I then left a message to call me back, but that did not happen.Since that call from [redacted] no materials have been delivered and no work has been startedI then contacted  [redacted] with the law firm of [redacted] and [redacted], to see if I could cancel the contract, and after examination  it was determined that the was never valid because of the conspicuous notice ( shown below) not bring included in both the Roofing Agreement and the Work Order.Chapter 601 of the Texas Business & Commerce Code requires the contractor provide in both the Roofing Agreement and the Work Order the following written conspicuous notice in at least 10-point boldface:    “YOU, THE BUYER MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.”   As was stated in a certified letter to [redacted] and [redacted] as well as [redacted], that a copy of the certified letter was sent to the Office of the Texas Attorney General Consumer Protection Division, with the hope the AG’s Office will take action to prevent continued illegal business practices conducted by Ameristate Claims Solutions/Ameristate Roofing and Restoration. In conclusion, [redacted] spent no more than 6 hours total, and wants to claim $13,591.86 for the job.  That’s $2,265.31 an hour.  Nice work if you can get it
Regards,
[redacted]