Tri-town Travel Inc

Travel Agency used my credit to book Air for my vacation in [redacted] and charged the same amount twice without notice or my permission. On [redacted] I [redacted] along with 4 other families booked a vacation for my family of 4 through [redacted] at Tri Town Travel located in [redacted] The total price for a vacation package for 4 to Punta Cana Dominican Republic was [redacted] which included all inclusive, meals, drinks, hotel, transportation, to and from flights and travel insurance through [redacted] On [redacted] I paid a deposit of [redacted] (charged on my [redacted] credit card) the balance of [redacted] was paid on [redacted] though my [redacted] credit card [redacted] Group and [redacted] the day before our departure date of [redacted] a [redacted] came with over 4 feet of snow in our area. As a result all flight from [redacted] were cancelled. Our Agent, [redacted] took action and secured new flights to ** from [redacted] informed us that we would have to pay [redacted] upfront for the new flights and wait for the reimbursement from the airlines on the cancelled flights. Since [redacted] informed us that the refunds from the airline company would take a few days to process I understood and gave her permission on [redacted] to charge [redacted] on My [redacted] card. Upon returning from our vacation in my mail box I found a letter from [redacted] that I went over the limit allowed. After logging into my account I noticed that there was a 2nd charge on [redacted] in the amount of [redacted] by Tri Town Travel. This charge was not authorized by me and at first I though it was an honest mistake by [redacted]. I immediately contacted [redacted] only to learn that she was not only avoiding my calls, emails but when I did finally got a hold of her she had no explanation for the double charge except that I have credits coming soon. After 4 months of many promises, emails and unanswered emails. I contacted Travel Guard Group directly and found out that a claim that was filed by [redacted] on my behalf was denied. I firmly believe that [redacted] filed a claim against the airlines for the canceled flight and at the same time filed a claim through the [redacted] in hopes of recuperating the double charge on my American Express Card. For the next 2 months I was giving [redacted] the benefit of the doubt that she will do the right thing and credit my card back for the duplicate [redacted] charge. However, by [redacted] I gave up hope and contacted [redacted] credit Card department to open a fraud charge. Since then I have still been tiring to work this out with [redacted] and recently was informed that she has the attorney for Tri Town working with the [redacted] on my claim. However, I have yet to obtain an explanation as to why and for what reason was my card charged twice. I firmly believe that she never had any intentions of crediting my crediting card back and to this day she has never provided me with an explanation as to why my credit card was charged twice. I have please find supporting documents, evidence, emails, and copies of texts between all parties involved. I have been a long time customer of [redacted] with a good payment history. I have always paid my bill and I even paid for this unauthorized duplicate charge. I ask for your assistance in resolving this fraud charge.Desired SettlementI am requesting a refund of [redacted] as the second charge was never authorized nor explained what it was for.

Travel Agency used my credit to book Air for my vacation in [redacted] and charged the same amount twice without notice or my permission. On [redacted] I [redacted] along with 4 other families booked a vacation for my family of 4 through [redacted] at Tri Town Travel located in [redacted] The total price for a vacation package for 4 to Punta Cana Dominican Republic was [redacted] which included all inclusive, meals, drinks, hotel, transportation, to and from flights and travel insurance through [redacted] On [redacted] I paid a deposit of [redacted] (charged on my [redacted] credit card) the balance of [redacted] was paid on [redacted] though my [redacted] credit card [redacted] Group and [redacted] the day before our departure date of [redacted] a [redacted] came with over 4 feet of snow in our area. As a result all flight from [redacted] were cancelled. Our Agent, [redacted] took action and secured new flights to ** from [redacted] informed us that we would have to pay [redacted] upfront for the new flights and wait for the reimbursement from the airlines on the cancelled flights. Since [redacted] informed us that the refunds from the airline company would take a few days to process I understood and gave her permission on [redacted] to charge [redacted] on My [redacted] card. Upon returning from our vacation in my mail box I found a letter from [redacted] that I went over the limit allowed. After logging into my account I noticed that there was a 2nd charge on [redacted] in the amount of [redacted] by Tri Town Travel. This charge was not authorized by me and at first I though it was an honest mistake by [redacted]. I immediately contacted [redacted] only to learn that she was not only avoiding my calls, emails but when I did finally got a hold of her she had no explanation for the double charge except that I have credits coming soon. After 4 months of many promises, emails and unanswered emails. I contacted Travel Guard Group directly and found out that a claim that was filed by [redacted] on my behalf was denied. I firmly believe that [redacted] filed a claim against the airlines for the canceled flight and at the same time filed a claim through the [redacted] in hopes of recuperating the double charge on my American Express Card. For the next 2 months I was giving [redacted] the benefit of the doubt that she will do the right thing and credit my card back for the duplicate [redacted] charge. However, by [redacted] I gave up hope and contacted [redacted] credit Card department to open a fraud charge. Since then I have still been tiring to work this out with [redacted] and recently was informed that she has the attorney for Tri Town working with the [redacted] on my claim. However, I have yet to obtain an explanation as to why and for what reason was my card charged twice. I firmly believe that she never had any intentions of crediting my crediting card back and to this day she has never provided me with an explanation as to why my credit card was charged twice. I have please find supporting documents, evidence, emails, and copies of texts between all parties involved. I have been a long time customer of [redacted] with a good payment history. I have always paid my bill and I even paid for this unauthorized duplicate charge. I ask for your assistance in resolving this fraud charge.Desired SettlementI am requesting a refund of [redacted] as the second charge was never authorized nor explained what it was for.

Travel Agency used my credit to book Air for my vacation in [redacted] and charged the same amount twice without notice or my permission. On [redacted] I [redacted] along with 4 other families booked a vacation for my family of 4 through [redacted] at Tri Town Travel located in [redacted] The total price for a vacation package for 4 to Punta Cana Dominican Republic was [redacted] which included all inclusive, meals, drinks, hotel, transportation, to and from flights and travel insurance through [redacted] On [redacted] I paid a deposit of [redacted] (charged on my [redacted] credit card) the balance of [redacted] was paid on [redacted] though my [redacted] credit card [redacted] Group and [redacted] the day before our departure date of [redacted] a [redacted] came with over 4 feet of snow in our area. As a result all flight from [redacted] were cancelled. Our Agent, [redacted] took action and secured new flights to ** from [redacted] informed us that we would have to pay [redacted] upfront for the new flights and wait for the reimbursement from the airlines on the cancelled flights. Since [redacted] informed us that the refunds from the airline company would take a few days to process I understood and gave her permission on [redacted] to charge [redacted] on My [redacted] card. Upon returning from our vacation in my mail box I found a letter from [redacted] that I went over the limit allowed. After logging into my account I noticed that there was a 2nd charge on [redacted] in the amount of [redacted] by Tri Town Travel. This charge was not authorized by me and at first I though it was an honest mistake by [redacted]. I immediately contacted [redacted] only to learn that she was not only avoiding my calls, emails but when I did finally got a hold of her she had no explanation for the double charge except that I have credits coming soon. After 4 months of many promises, emails and unanswered emails. I contacted Travel Guard Group directly and found out that a claim that was filed by [redacted] on my behalf was denied. I firmly believe that [redacted] filed a claim against the airlines for the canceled flight and at the same time filed a claim through the [redacted] in hopes of recuperating the double charge on my American Express Card. For the next 2 months I was giving [redacted] the benefit of the doubt that she will do the right thing and credit my card back for the duplicate [redacted] charge. However, by [redacted] I gave up hope and contacted [redacted] credit Card department to open a fraud charge. Since then I have still been tiring to work this out with [redacted] and recently was informed that she has the attorney for Tri Town working with the [redacted] on my claim. However, I have yet to obtain an explanation as to why and for what reason was my card charged twice. I firmly believe that she never had any intentions of crediting my crediting card back and to this day she has never provided me with an explanation as to why my credit card was charged twice. I have please find supporting documents, evidence, emails, and copies of texts between all parties involved. I have been a long time customer of [redacted] with a good payment history. I have always paid my bill and I even paid for this unauthorized duplicate charge. I ask for your assistance in resolving this fraud charge.Desired SettlementI am requesting a refund of [redacted] as the second charge was never authorized nor explained what it was for.