Tri Valley Driving School

Initial Business Response / [redacted] (1000, 15, 2015/08/25) */ Hi Mrs, [redacted] Sorry for the late response on this matterBelow is my response to the complaint from [redacted] , case # XXXXXXXX Our website clearly states that payments are non refundable but fully transferableMost clients do not ask for a refund after they pay for our services and schedule lessonsOur office staff, ***, had not been working long for us and did not fully know our policyI made an exception for this client and issued her a refund on 6/24/ Sincerely, [redacted] Tri-Valley Driving School [redacted] Rd., Suite B [redacted] XXXXX Phone: [redacted] (XXXX) Fax: [redacted]

Initial Business Response /* (1000, 15, 2015/08/25) */
Hi Mrs, [redacted]
Sorry for the late response on this matter. Below is my response to the complaint from [redacted], case # XXXXXXXX.
Our website clearly states that payments are non refundable but fully transferable. Most...

clients do not ask for a refund after they pay for our services and schedule lessons. Our office staff, [redacted], had not been working long for us and did not fully know our policy. I made an exception for this client and issued her a refund on 6/24/15.
Sincerely,
[redacted]
Tri-Valley Driving School
[redacted] Rd., Suite B
[redacted] XXXXX
Phone: [redacted] (XXXX)
Fax: [redacted]