Tri-X Excavating Ltd

To whom it may be concerned, I’m replying again in regards to [redacted] complain however, she keeps writing bad reviews all over social mediaWe tried many times to contact her to solve this problem without successAs I previously mentioned , when the customer came in to order lenses, her glasses were broken and we explained to her clearly that we will not be able claim in her insurance for the premium lenses she was seekingShe agreed on the price special that we were running and minutes later she left the store with her glasses doneWe didn’t do anything wrongWe just tried to help herThank you for taking time to help us solve this matterAlex Z

Complaint: ***
I am rejecting this response because everything they're saying is untrueI've attached the receipt to show standard lenses were purchased not premium and the full price was paid, no discount or promotion was receivedAll that needs to take place is for the company to process the claim through my insurance and refund the money like Alex told my insurance company he wouldPlease reply back with a time that I can come in and we can process the claim
Regards,
*** ***

To Whom It May Concern, I understand completely the frustration on the customerHowever, when the customer came in to order lenses because her glasses were broken we explained to her clearly that we will not be able claim in her insurance for the premium lenses she was seekingAlso, according and
following the insurance company rules, we did not have an insurance provider on premises the time that the customer was in to process her claimKnowing the fact that she needed something to see we offered to help her out and suggested the store promotion that we are running which cannot be combined with any insurance plansSeeing her point yes, her plan could have had certain copay's and fees, however, we did not process her insurance or claimed anything in her plan with the purchased of the premium lenses she gotWe instead went ahead and grant her the store promotion that we are runningShe willingly agree to this offered and we ran the transaction as a store promotion. minutes later her frames were completed and she left the store completely satisfiedTaking into consideration that she had insurance and we didn't combine insurance and store promotion at the same time,she then started writing negative reviews and applied it to Revdex.comWe apologize for the inconvenience, we did not do anything she didn't accept, everything was explained to her and we did not lied as she stated in the complaint, we were only trying to find solutions into helping her out and she agreeThank you for you time and consideration on this matterSincerely, Alex

To whom it may be concerned, I’m replying again in regards to [redacted] complain however, she keeps writing bad reviews all over social media. We tried many times to contact her to solve this problem without success. As I previously mentioned , when the customer came in to order lenses, her glasses were broken and we explained to her clearly that we will not be able claim in her insurance for the premium lenses she was seeking. She agreed on the price special that we were running and 20 minutes later she left the store with her glasses done. We didn’t do anything wrong. We just tried to help her. Thank you for taking time to help us solve this matter. Alex Z.

Complaint: [redacted]
I am rejecting this response because:
I have called the store to ask when "Niel" (the person who can process insurance claims) will be available to process the claim through my insurance at least twice since this complaint and can not get an answer about his schedule. Also, I received no promotion or premium lens otherwise my insurance company would not be assisting me in trying to resolve this matter. My insurance provider left a message at the store this morning 7/25/2016. Please respond back with the schedule for Neil so that I can come in and clear up this situation. My insurance will not just reimburse me it has to be put through insurance as a claim and the store refund me the money. I will be attaching copies of the receipt to show standard lenses were ordered and no discount was received once I get home. 
Regards,
[redacted]