Tria Beauty

Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ 8/20/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your Hair Removal Laser 4X Fuchsia We apologize for any delays on the responds to your messagesWe are transitioning our call centerBoth of the chargers for your devices were shipped out in one package on 8/18/and you should receive them both on 8/22/ Here is the FEDEX tracking information: https://www.fedex.com/fedextrack/WTRK/index.html?action=track&action=track&ascen...⇄ Once again we apologize for any inconvenience Best Regards TRIA Beauty Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I needed replacement chargers for two different Tria devices (one for the Tria Hair Removal Laser and the other for Tria Age Defying Laser)Tria only sent me one replacement charger (the one for the Hair Removal Laser)I still need a replacement charger for Age Defying Laser Final Business Response / [redacted] (4000, 9, 2014/09/03) */ 9/3/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your charger for your Age Defying Laser Both of the chargers for both of your devices were shipped out in one package on 8/18/ Here is the FEDEX tracking information: https://www.fedex.com/fedextrack/WTRK/index.html?action=track&action=track&ascen...⇄ Once you informed us that you only recived the charger for your Laser Hair removal 4X, we sent another charger for your Age Defying Laser on 8/26/and it looks like it was delivered on 8/30/ https://www.fedex.com/fedextrack/html/index.html?tracknumbers=XXXXXXXXXXXXXXX&cn...⇄ Thank you Best Regards TRIA Beauty Customer Care

Initial Business Response / [redacted] (1000, 17, 2014/10/08) */ 10/8/ Case #XXXXXXXX Dear Ms [redacted] Thank you for your recent inquiry regarding your Hair Removal Laser 4X We apologize for any delays in responding to your emails Our record shows that you purchased your device (SO USXXXXXXX) on July 4th, for $On July 21st, we created RMAXXXXXX for your return and emailed you the instructions on how to send your device back to usWe received your device back to us beginning of September and refunded you fully for $back on your Visa on 9/8/ Please let us know if you have any questions Best Regards TRIA Beauty Customer Care

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Hello ***, you requested that we redelivered the product to you which we have doneThe order number is XXXXXXIf you would like a refund, please contact us so we can process that for youAs of today, 8/25, we have not received a request for a refund Tria Customer Care Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until today, I did not received the packageI want to do a refundPlease process itI did not request for a redelivered since there is no one answer me through the phone or email Final Business Response / [redacted] (4000, 9, 2014/09/03) */ 9/3/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your Hair Removal Laser 4X We have shipped out a replacement order (order XXXXXX) on 8/25/which was delivered and signed for on 8/26/ https://www.fedex.com/fedextrack/html/index.html?tracknumbers=XXXXXXXXXXXXXXX&cn...⇄ Thank you Best Regards TRIA Beauty Customer Care Final Consumer Response / [redacted] (4200, 11, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, I received the Laser machineThank you very much! I noticed that your company has 15%off discount these daysCan you match me that price? I was waiting for so long timeAnd you know even no one answer me at that periodSo can you refund me 15% of the productVery appreciate!

Initial Business Response / [redacted] (1000, 6, 2014/12/17) */ 12/17/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your purchase of Tria Age Defying Laser We would like to let you know that we are working with our finance team regarding the tax concern that you have and we will get back to you in few weeks once we have it all figured out As for your shipping fee, it looks like we shipped it on time however we made an exception and refunded you the shipping fee of $The order was placed on 12/and it looks like it was delivered to you on 12/5/ Here is the tracking: https://www.fedex.com/fedextrack/WTRK/index.html?tracknumbers=XXXXXXXXXXXX&cntry...⇄ Best Regards TRIA Beauty Customer Care Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) They told me in an email I have, that their business is required to collect tax on shipping because they have "employees" in Florida, however the tax law they were mentioning in that email talks about the requirement of collecting tax on shipping when the company has "inventory" in Florida, but the item I received was shipped from out of state, so I hope they truly figure that out and correct it for their future customers, if this is wrongI'm personally satisfied because they did refund me

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Please be advised that TRIA BEAUTY does not manufacture or sell the Finesse Face Serum that is noted in this claimWe do not offer a day free trial with any of our products or devices and we do not offer partial refunds Thank You, Tria Beauty Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your responseI was not able to find out what the website was to Finesse products but it was somehow linked to this website

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ 7-14- Case # XXXXXXXX Dear [redacted] We have received your complaint regarding your Tria deviceBased on the information you provided, we have forwarded your details to our [redacted] Clinical teamThey will contact you within 7-business days to discuss your concerns regarding our device and the reactions you have experienced Please let us know if you have any questions regarding this Regards TRIA Beauty Customer Care X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ 7/16/ Case #XXXXXXXX Dear Ms [redacted] Thank you for your recent inquiry regarding your TRIA Age Defying System We apologize for any delays on the responds to your messagesWe are transitioning our call centerWe have created a return authorization for you which is RMAXXXXXXOnce we receive the device back from you, normally within 3-business days, your refund will be processed back on your credit cardWe have emailed you directly the RMA letter authorization which includes the instructions on how to send your device back and the address of where you need to send it to Once again we apologize for any inconvenience and we hope that you will allow us another opportunity to serve you in the future Best Regards TRIA Beauty Customer Care

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ We apologize for the delay in shipping your orderAs requested, the day shipping charges have been refunded and a receipt will be emailed to your attentionYour order shipped complete on 12/30/If you require any additional information concerning your order, please contact our Customer Care Team Thank You, Tria Beauty Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2014/12/01) */ Hello [redacted] , Our records show that we processed a return for you under RMA number RMAXXXXXX on Tuesday, 11/You confirmed receipt of the return instructions and said you would ship the product back We process refunds to the original form of payment within days of receiving the product back in our warehouse Please don't hesitate to contact customer care if you have any other questions or concernsX-XXX-XXX-XXXX or [redacted] @triabeauty.com Thank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has acknowledged the receipt of my product in the warehouse and they confirmed that I should be refunded on/by Dec I would like to keep the case open until the refund has actually been deposited back into my account - if that is possibleThank you for your help in resolving this matter!

I ordered the Tria Precision Laser online through Sephora on 18-Jun- My laser arrived quickly and without any obvious damage However, after activation and a single use the device went in to "error mode" and could not be unlocked Tria customer service was unable to resolve the issue and indicated that I should exchange the device I exchanged the device on 27-Jun- (I drove to the nearest Sephora carrying Tria products) As soon as I got home I activated the device, but it wouldn't unlock I have fair skin and had successfully unlocked the previous defective device before it erroredI called Tria customer service again, who were again unable to resolve the issue and recommended that I exchange the device a second time I will not exchange this device again At the price point of $this device should work correctly the first time, or at the very least the second time These products are a hoax and of poor qualityI do not recommend dealing with this business

Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ 8/26/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your Age Defying Laser We apologize in any delays to your emails or phone calls as we are transitioning our call centerWe would love to help you exchange your device as all of our devices come with a year warranty when purchased from an authorized resellerWe do have a RMA authorization for you on hold which is RMAXXXXXXCan you please let us know the SN# of your device and where and when you have purchase it from and we can go ahead with the exchange for you Best Regards TRIA Beauty Customer Care Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Tria Beuaty did contact me and offer and exchange, but it was too lateAt that time I was already contacted the seller customer service representative and they offer to exchange this devise as well very fast with no Waite Than you Tria for contacting me and tried to help me to resolve my issue, I just wish it happend much faster, so customers don't have to Waite and panic when something is not goin right

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ 9/12/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your Tria Laser Hair Removal We apologize for any delays on the responds to your emailsWe were transitioning our call center which is now up and runningThe Serial number you have provided traces back to a purchase that was made in by a different customerOur Money Back Guarantee is only for days from the purchase date and is non-transferableWe offer a year warranty that is valid for customer who purchased the device from authorized reseller and is not transferableHowever we are willing to exchange your device for you for a refurbished unit at the price of $if you would like If you would like to get a refund for your purchase, we recommend that you reach out to the person or company from which you purchased Best Regards TRIA Beauty Customer Care www.triabeauty.com X-XXX-XXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The devise was brand new and there is no way it was purchased by the seller years ago ! I purchased it back in July and it is not my responssibility that a brand new device stopped working after times of useOffering a new device for an additional charge is another way of trapping customers when you know that there are many complaints about several defective devices Final Business Response / [redacted] (4000, 18, 2014/10/09) */ 10/09/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your Tria Laser Hair Removal As we stated in our original response, our Money Back Guarantee is only for days from the purchase dateThat is for the customers who purchase directly from TriaYou need to reach out to the eBay if you would like them to refund you for your eBay purchaseWe will not be able to refund you for your eBay purchase Also we offer a year warranty on our products that are purchased directly thru us or an authorized resellereBay is not an authorized reseller for usHowever we will make an exception for you and we can do an exchange for you at no cost to youPlease let us know if you are interested in thatIf you decide that you would like us to do that, we will email you the instructions on how to send your device back to us and we will include a shipping label so you don't have to pay for shipping it back to usOnce we get your original device back in our warehouse, we can send you a new unit at no cost to you Thank you Best Regards TRIA Beauty Customer Care www.triabeauty.com X-XXX-XXXXXXX Final Consumer Response / [redacted] (2000, 20, 2014/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the company's resolution and contacted them on the number providedWe agreed that since am out of the country and will be in the US on Nov 20th, then I will email them days prior to my arrivalThey will then email the return label and I will send the device for them to send a brand new functioning device

Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ 9/5/ Case #XXXXXXXX Dear [redacted] Thank you for your recent inquiry regarding your Age Defying Laser You purchased your device back on 2/5/We do have days money back guarantee policy on our devices however we made an exception for you since you had to exchange your device with us few timesWe processed your return authorization on 8/3/per your request and emailed you the instructions on how to send your device back to us for a refundOur warehouse received in your device on 8/28/into their systemOn 8/28/14, we refund you the $back on your credit card and processed a refund check in amount of $which you should have received by nowPlease let us know if you have any questions Thank you Best Regards TRIA Beauty Customer Care

We are sincerely sorry for this inconvenience and I apologize for the delay in processing.Due to some issues with our internal systems, some information was not properly distributedThe issue has been fixed but thank you for reaching out so that we could address the problemMoney has been returned
to the credit card of the customer and attached is the email communication between our finance manger and her
Again, we apologize for the issue and hope you will try our products in the future