Triad Auto Solutions, Inc.

Customer brought her vehicle to Triad Auto Solutions Body Shop/Service to have these matters addressed We checked her vehicle and then sent the vehicle to * * * *** in Winston-Salem, NC to have it repaired They installed a new transmission shift cable and reset neutral safety
switch This took care of the problems with customers vehicle At Triad Auto Solutions we try to take care of our customers

I have researched the paperwork and Mr *** did fill out paperwork on 8/29/to cancel his extended warrantyHe would be entitled to a pro rated refund of $I have left him a voice mail and sent an email to discuss this with him but as yet have not heard from him.Please let me know if
the customer accepts this and I will process the refund. Thanks PJ

Case #*** - Customer purchased vehicle from Triad Auto Solutions on 8/19/for $cash Customer purchased vehicle AS IS, NO WARRANTY as stated by the State of North Carolina Customer test drove the vehicle before purchase and no problems were found Vehicle was
inspected by Triad Auto Solutions, however the inspection had expired as this was an older inventory vehicle We discovered this the next day and asked the customer to bring the vehicle back for re inspection and the customer did not bring it back to our service department The customer then wrecked the vehicle and we offered to help them with their car or offered them to purchase another vehicle All the customer had to do was bring the purchased car to us and we would have checked it out at no charge to the customer The customer did not do this All of this was offered by Todd I***, one of our owners They still did not bring it back We sale plus cars per month We could not do this if we did not put out good vehicles I have attached the AS Is form, Contract Form, We Owe Form, Disclosure Statement and the NCI Inspection form for your information, all with the customers signature Thank you for you assistance in this matter

First time car buyer *** and Triad Auto Solutions of graham, NC made that a easy buy and would recommend them to anyone looking to buy a car or truckI'm very happy with dealing with them and would return in the future

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and I accept it.Good morning ***,Per our conversation, although I disagree with the amount offered by Triad Auto Solutions (The amount they say they sent is not the amount that posted on my account per the documentation I sent), but at this point I am ready to move onI accept their offer and am ready to close out my complaintPlease have check mailed to *** *** *** *** *** *** ** ***. Thanks and have a great day.*** ***

We did in fact pay off the vehicle late I have documentation that we paid $21,and his loan paperwork stated the payoff was 21,We owe Mr *** $Please let me know what documentation you need and I will get him a check

This is in response to file #*** ? This vehicle was towed by Triad Auto Solutions at Triad Auto Solution's expense, to * * * *** in Winston-Salem, NC to be repaired? The customer was told by Triad Auto Solutions on 5/12/that we were not set up for transmission rebuild,
so we advised customer, as well as the three previous shops the customer had taken the vehicle to as well, that the vehicle needed to go to a transmission repair shop? The customer is now getting their vehicle repaired under the warranty the customer purchased? All parties are in one accord at this time on this matter? At Triad Auto Solution's we strive to put a good product on the market? If a problem does arise, we try to take care of our customers? Thank you

Initial Business Response /* (1000, 9, 2016/09/14) */
Customer purchased Jeep from our Graham location on 7/7/When customer purchased the vehicle we agreed to fix the radio, horn, charge a/c system and replace windshield wiper blades, which we didCustomer brought the Jeep back in or
days and said the clutch was bad Our Tech in Graham checked the clutch and found nothing wrong Customer brought it back a week later and said it would not pull his boat out of the water I had the vehicle brought to our Greensboro location to check it Vehicle checked out fine I then took it to another repair shop to get their opinion and it checked out fine there as well We then did a slip test on the vehicle and it did fine We have a We Owe that we can email that states we did not promise him anything other than what was stated but we checked the vehicle anyway for problems he said were wrong Our month/3,mile warranty covers engine, transmission, and differential only We want all our customers happy but we will not replace parts that are not defective

This response is in reference to complaint #***? Customer's vehicle? was involved in flood damage and he no longer owns this vehicle? It was ruled a total loss by his insurance company? He now owns a Chevrolet Cruze purchased? from *** ***? Customer was
contacted by Triad Auto Solutions to make sure all was resolved and customer stated that he was satisfied with the outcome

Initial Business Response /* (1000, 6, 2016/04/07) */
Customer's vehicle is at Hyundai Dealership being repaired under warranty by warranty company Everything on customers car is being taken care of 100% by the warranty company Customer was notified of this and happy with results

Initial Business Response /* (1000, 6, 2015/07/01) */
Contact Name and Title: [redacted] Service Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@buyacarnc.com
Vehicle was purchased at Triad Auto Solutions. Customer purchased a warranty through her financial provider, otherwise the...

vehicle was purchased as is and she signed a form agreeing to those conditions. The transmission failed and our Company replaced it under customers $2500.00 maximum payout warranty, that she agreed to and purchased through her financial provider. The customer to and paid the difference. After approximately 3 days, this transmission went bad as well. The first transmission was warrantied by [redacted] so they wanted [redacted] to replace the 2nd one, not Triad Auto Solutions. Our Company delivered the vehicle to [redacted] for the customer as a courtesy. I explained to the customer that her warranty at this time is with L & R [redacted] and not with Triad Auto Solutions. I have talked to the customer many times, including several late night calls after closing. I have tried to explain to the customer that she needs to call [redacted] for her warranty on the 2nd transmission as it had nothing to do with Triad Auto Solutions. She repeatedly called me at home and I was very courteous and answered her questions each time. Every phone call to our work place and my home was returned and each time the situation was explained to the customer in detail. We tried very hard to help her in every way possible. She should have her original paperwork, as we did not keep any of the originals. We only made a copy of the warranty for our records and so we could correspond with the warranty company. Thank you for your attention to this matter.

This is in reference to ID #[redacted].  The customer purchased a vehicle from Triad Auto Solutions in good faith and was sold a vehicle in good faith.  Customer vehicle was purchased from [redacted].  The Auction failed to get the selling dealer to sign the title, so by North...

Carolina standards the title had to be returned to the Auction Company and then to the dealer to be signed.  It was then sent to Triad Auto Solutions.  As soon as we received the signed title, it was sent to the DMV to purchase the customers tags.  He did speak with our Title Clerk and she gave the customer all of the information and the process that we had to go through.  We did get his tags on 5/8/17 from our Greensboro location.  The customer picked his tags up that evening (5/8/2017) and was satisfied with the results after our Body Shop Manager, Joe S[redacted], explained the process to him again.  Thank you.

Customers trade was paid off on 12/1/17I have left Mrs [redacted] a voice mail to see if she is in need of anything else from us? Thanks PJ

We did in fact pay off the vehicle late I have documentation that we paid $21,153.96 and his loan paperwork stated the payoff was 21,200.00. We owe Mr [redacted] $46.04 Please let me know what documentation you need and I will get him a check.

Initial Business Response /* (1000, 6, 2016/04/07) */
Customer's vehicle is at Hyundai Dealership being repaired under warranty by warranty company. Everything on customers car is being taken care of 100% by the warranty company. Customer was notified of this and happy with results.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Thank you so much Joe for fixing my SUV! I really appreciate it.

This is in response to file #[redacted]  This vehicle was towed by Triad Auto Solutions at Triad Auto Solution's expense, to ** [redacted] in Winston-Salem, NC to be repaired.  The customer was told by Triad Auto Solutions on 5/12/17 that we were not set up for transmission rebuild,...

so we advised customer, as well as the three previous shops the customer had taken the vehicle to as well, that the vehicle needed to go to a transmission repair shop.  The customer is now getting their vehicle repaired under the warranty the customer purchased.  All parties are in one accord at this time on this matter.  At Triad Auto Solution's we strive to put a good product on the market.  If a problem does arise, we try to take care of our customers.  Thank you.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and I accept it.Good morning [redacted],Per our conversation, although I disagree with the amount offered by Triad Auto Solutions (The amount they say they sent is not the amount that posted on my account per the documentation I sent), but at this point I am ready to move on. I accept their offer and am ready to close out my complaint. Please have check mailed to [redacted].  Thanks and have a great day.[redacted]

Initial Business Response /* (1000, 5, 2016/06/08) */
This reply is on case #XXXXXXXX. The customer purchased this car AS IS, which is stated on the AS IS/Buyers Guide form that each Dealer in the state of NC has to display on all vehicles for purchase. The customer was also encouraged to...

purchase a service contract, which she denied and signed a form that she was declining to purchase the service agreement. The customer also signed an Arbitration form and the company has not heard from the customer to discuss any issues. The salesperson that sold the customer this car is no longer employed with the company. This car was purchased from an auction. That is the reason we encourage all buyers to purchase a service contract, especially on Import cars. I have copies of the Arbitration Agreement, the Waiver of Warranty, the AS IS/Buyers Guide form that the customer signed and was given a copy of at the time of the sale. If you need me to fax those to you, please send me the fax # for the Revdex.com. I am sorry that she is having problems but I nor anyone at our company has been contacted since the car was purchased on 12/11/2014.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are correct - we did decline the warranty. And I don't need copies - I have everything from that sale. The salesperson was contacted twice from myself right after the problem occurred and was contacted once by my mother, who also purchased a car from there and it has been sitting, totally undriveable for approximately 6 months. I also have an acquaintance who contacted me 4 weeks ago when she heard about my problem and she was having a similar problem - she wanted me to contact 2 wants to know. She did contact them and the Revdex.com for the same type of problem I had. I get TAS doesn't want to accept blame but I want people to be aware that they sell cars that are not on the up and up. Once again, the shop that we took this car to said it was extremely doubtful that this car was on the up and up when sold - no with THE ENTIRE CAR needing to be replaced in 6 weeks. I want to make sure that my complaint remains on the site so that others are not subject to this. And he refers to speaking with a woman - I wasn't the one who purchased the car - it was my son - 20 years old. They took sole advantage of that.

I have researched the paperwork and Mr [redacted] did fill out paperwork on 8/29/17 to cancel his extended warranty. He would be entitled to a pro rated refund of $1721.16. I have left him a voice mail and sent an email to discuss this with him but as yet have not heard from him.Please let me know if...

the customer accepts this and I will process the refund. Thanks PJ