Triad Auto Solutions

Customers trade was paid off on 12/1/17I have left Mrs [redacted] a voice mail to see if she is in need of anything else from us?? Thanks PJ

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it.Good morning ***,Per our conversation, although I disagree with the amount offered by Triad Auto Solutions (The amount they say they sent is not the amount that posted on my account per the documentation I sent), but at this point I am ready to move onI accept their offer and am ready to close out my complaintPlease have check mailed to [redacted] ***.? Thanks and have a great day[redacted] ***

We did send his credit out across all of our lenders, We will send a letter to the credit bureau and attempt to have the requests deleted

Initial Business Response / [redacted] (1000, 6, 2015/07/01) */ Contact Name and Title: [redacted] Service Manage Contact Phone: XXX-XXX-XXXX Contact Email: ***@buyacarnc.com Vehicle was purchased at Triad Auto SolutionsCustomer purchased a warranty through her financial provider, otherwise the vehicle was purchased as is and she signed a form agreeing to those conditionsThe transmission failed and our Company replaced it under customers $maximum payout warranty, that she agreed to and purchased through her financial providerThe customer to and paid the differenceAfter approximately days, this transmission went bad as wellThe first transmission was warrantied by [redacted] so they wanted [redacted] to replace the 2nd one, not Triad Auto SolutionsOur Company delivered the vehicle to [redacted] for the customer as a courtesyI explained to the customer that her warranty at this time is with L & R [redacted] and not with Triad Auto SolutionsI have talked to the customer many times, including several late night calls after closingI have tried to explain to the customer that she needs to call [redacted] for her warranty on the 2nd transmission as it had nothing to do with Triad Auto SolutionsShe repeatedly called me at home and I was very courteous and answered her questions each timeEvery phone call to our work place and my home was returned and each time the situation was explained to the customer in detailWe tried very hard to help her in every way possibleShe should have her original paperwork, as we did not keep any of the originalsWe only made a copy of the warranty for our records and so we could correspond with the warranty companyThank you for your attention to this matter

Initial Business Response / [redacted] (1000, 7, 2016/02/11) */ Customer purchased a Chevrolet Traverse From our Graham location on 1/8/ At the time of purchase she was missing documentation to complete the purchase Customer stated that she would go home, get the information required by the Finance Company and return She did not Customer then called and stated that the vehicle was making engine noise, so we repaired the vehicle at our Greensboro location at no charge to the customer We also furnished customer a vehicle to drive while the Traverse was being repaired She ran it out of gas and we had to repair that vehicle at our expense as well when we picked it up and delivered the Traverse to customer After all of this, the customer still did not furnish the proper documentation required by the finance company so the finance company required her to return the car She was told to return the car She returned to the Greensboro location and demanded her deposit back Our owners were not available at that time and she was informed of this before she came in that day She told the person she was talking with that she needed the keys to get something out of the traverse She did not return the key or the keyfob She later had a lady come in and try to hand us just a key We told this lady that she would need to see the owner at our Corporate location She refused We had already had to have a key made to replace the one that was taken by the customer and not returned Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely fabricatedOn date of purchase, the business was already closing & I even have text messages where Jesse & I agreed & met up to finish paperworkI was NOT INFORMED OF ANY additional information needed until the 1st attempt of returning car & that documentation was given immediatelyI even used James computer to download because what they asked for was my bank statement in which I never had been asked beforeThe number of times we had met that was the 1st time EVER mentioned it was needed & they got immediatelyBefore arriving I'd spoken to James & he was expecting me but once I got to Greensboro he'd left for lunchA coworker called him for me & he asked if I could return the next day to pick up my refund but I told him I wouldn't have any transportation then at that point I'm given excuses/reasons why he couldn't do anythingJames even acknowledged he waited on me but I took longer than he expected which is why he went on to lunchI say outside of the business the entire time until James arrived but being I remember I'd left all my insurance information locked in glove box I had my son to go in to ask for keys just to get those from the locked glove box & my son returned the key & again I never stepped for in business until James arrivedBeing he was using every tactic to avoid me from excuses he had a family emergency to me returning the next day, somewhere in the process James picked up the keyI never put my hand back on that key once I arrived to the dealershipI was 1st advised to return the car from Kevin at the finance company but the mechanics assured me they'd fix problem on vehicle so I could keep itThat loaner they gave me was a piece of junk & it had a quarter of tank when I picked it up BUT had I been able to drive it upon the day they returned my car I'd put gas in itWhich leads me to explain why they had to come to my home because the suburban they loaned which I caked them day to inform them of a terrible oil leak & I was advised it would be ok until they got finished with my carIt would not crank at all & when the two mechanics tried to crank and again when I called them that morning complaining it wouldn't crank & I told them it appeared to be the batteryOne of the mechanics got on the ground under the truck & began banging on what I assume was the starter to get it to crank & when they finally got it cranked, it put out a tremendous amount of black smoke which is also something I'd told them about on day So had I been able to drive it to a station I would've refueled the truck but it was not completely emptyThis is the most absurd & hideous thing I've experienced in my life! I should've went with my instinct after finding out the problem with the traverse & got my money back but they were persistent about fixing problemI didn't just go there demanding my refund, all of this was a day to day, phone call by phone call processThe key that the "lady" whom they are speaking of was exactly like the one they misplaced NO DIFFERENCE! I happened to find it in the bottom of my purse & being I was trying to resolve issue she agree 1st before I'd remembered that key to replace it but they have her (she's my attorney's wife) an extreme up charge of $& she then called a Chevrolet dealership & was told the key would be no more than $to replaceThe next day when she attempts to give them the spare I had they refusedIt was the exact same key & key typeHad I known this would turn out to be a shady business like this I wouldn't have never put my trust in their word on the repairsThat's why I stayed in constant, CONSTANT contact with them because I refused to let days pass & be stuck with those major problemsInitially they agreed to refunding $1000,but obviously trying to find a legitimate reason to not give me anythingThis is so unfairI receive disability & gave them my entire check that month to now and up with no car & no refund leaves me heartbroken

This is in reference to ID # [redacted] The customer purchased a vehicle from Triad Auto Solutions in good faith and was sold a vehicle in good faith Customer vehicle was purchased from [redacted] The Auction failed to get the selling dealer to sign the title, so by North Carolina standards the title had to be returned to the Auction Company and then to the dealer to be signed It was then sent to Triad Auto Solutions As soon as we received the signed title, it was sent to the DMV to purchase the customers tags He did speak with our Title Clerk and she gave the customer all of the information and the process that we had to go through We did get his tags on 5/8/from our Greensboro location The customer picked his tags up that evening (5/8/2017) and was satisfied with the results after our Body Shop Manager, Joe S***, explained the process to him again Thank you

I purchased a vehicle from Todd in JulyThey went out of their way to get me financed and set up everything to make the purchaseThere ended up being a few minor issues with the car and even though it was an "as is" no warrantyTodd had me bring it back and they fixed it and made it rightThey made sure I was happy with the total experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it.Good morning ***,Per our conversation, although I disagree with the amount offered by Triad Auto Solutions (The amount they say they sent is not the amount that posted on my account per the documentation I sent), but at this point I am ready to move onI accept their offer and am ready to close out my complaintPlease have check mailed to [redacted] *** Thanks and have a great day[redacted] ***

This response is in reference to complaint # [redacted] ? Customer's vehicle? was involved in flood damage and he no longer owns this vehicle? It was ruled a total loss by his insurance company? He now owns a Chevrolet Cruze purchased? from [redacted] ***? Customer was contacted by Triad Auto Solutions to make sure all was resolved and customer stated that he was satisfied with the outcome

Initial Business Response / [redacted] (1000, 9, 2016/09/14) */ Customer purchased Jeep from our Graham location on 7/7/When customer purchased the vehicle we agreed to fix the radio, horn, charge a/c system and replace windshield wiper blades, which we didCustomer brought the Jeep back in or days and said the clutch was bad Our Tech in Graham checked the clutch and found nothing wrong Customer brought it back a week later and said it would not pull his boat out of the water I had the vehicle brought to our Greensboro location to check it Vehicle checked out fine I then took it to another repair shop to get their opinion and it checked out fine there as well We then did a slip test on the vehicle and it did fine We have a We Owe that we can email that states we did not promise him anything other than what was stated but we checked the vehicle anyway for problems he said were wrong Our month/3,mile warranty covers engine, transmission, and differential only We want all our customers happy but we will not replace parts that are not defective

Initial Business Response / [redacted] (1000, 6, 2016/04/07) */ Customer's vehicle is at Hyundai Dealership being repaired under warranty by warranty companyEverything on customers car is being taken care of 100% by the warranty companyCustomer was notified of this and happy with results

This is in response to file # [redacted] ? This vehicle was towed by Triad Auto Solutions at Triad Auto Solution's expense, to [redacted] in Winston-Salem, NC to be repaired? The customer was told by Triad Auto Solutions on 5/12/that we were not set up for transmission rebuild, so we advised customer, as well as the three previous shops the customer had taken the vehicle to as well, that the vehicle needed to go to a transmission repair shop? The customer is now getting their vehicle repaired under the warranty the customer purchased? All parties are in one accord at this time on this matter? At Triad Auto Solution's we strive to put a good product on the market? If a problem does arise, we try to take care of our customers? Thank you

Initial Business Response / [redacted] (1000, 6, 2016/04/07) */ Customer's vehicle is at Hyundai Dealership being repaired under warranty by warranty company Everything on customers car is being taken care of 100% by the warranty company Customer was notified of this and happy with results

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itThank you so much Joe for fixing my SUV! I really appreciate it

Initial Business Response / [redacted] (1000, 5, 2016/06/08) */ This reply is on case #XXXXXXXXThe customer purchased this car AS IS, which is stated on the AS IS/Buyers Guide form that each Dealer in the state of NC has to display on all vehicles for purchaseThe customer was also encouraged to purchase a service contract, which she denied and signed a form that she was declining to purchase the service agreementThe customer also signed an Arbitration form and the company has not heard from the customer to discuss any issuesThe salesperson that sold the customer this car is no longer employed with the companyThis car was purchased from an auctionThat is the reason we encourage all buyers to purchase a service contract, especially on Import carsI have copies of the Arbitration Agreement, the Waiver of Warranty, the AS IS/Buyers Guide form that the customer signed and was given a copy of at the time of the saleIf you need me to fax those to you, please send me the fax # for the Revdex.comI am sorry that she is having problems but I nor anyone at our company has been contacted since the car was purchased on 12/11/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are correct - we did decline the warrantyAnd I don't need copies - I have everything from that saleThe salesperson was contacted twice from myself right after the problem occurred and was contacted once by my mother, who also purchased a car from there and it has been sitting, totally undriveable for approximately monthsI also have an acquaintance who contacted me weeks ago when she heard about my problem and she was having a similar problem - she wanted me to contact wants to knowShe did contact them and the Revdex.com for the same type of problem I hadI get TAS doesn't want to accept blame but I want people to be aware that they sell cars that are not on the up and upOnce again, the shop that we took this car to said it was extremely doubtful that this car was on the up and up when sold - no with THE ENTIRE CAR needing to be replaced in weeksI want to make sure that my complaint remains on the site so that others are not subject to thisAnd he refers to speaking with a woman - I wasn't the one who purchased the car - it was my son - years oldThey took sole advantage of that

I have researched the paperwork and Mr [redacted] did fill out paperwork on 8/29/to cancel his extended warrantyHe would be entitled to a pro rated refund of $I have left him a voice mail and sent an email to discuss this with him but as yet have not heard from him.Please let me know if the customer accepts this and I will process the refundThanks PJ

We did in fact pay off the vehicle late I have documentation that we paid $21,and his loan paperwork stated the payoff was 21,We owe Mr [redacted] $Please let me know what documentation you need and I will get him a check

This is in response to file # [redacted] This vehicle was towed by Triad Auto Solutions at Triad Auto Solution's expense, to [redacted] in Winston-Salem, NC to be repaired The customer was told by Triad Auto Solutions on 5/12/that we were not set up for transmission rebuild, so we advised customer, as well as the three previous shops the customer had taken the vehicle to as well, that the vehicle needed to go to a transmission repair shop The customer is now getting their vehicle repaired under the warranty the customer purchased All parties are in one accord at this time on this matter At Triad Auto Solution's we strive to put a good product on the market If a problem does arise, we try to take care of our customers Thank you