Sign in

Triage Restoration

Sharing is caring! Have something to share about Triage Restoration? Use RevDex to write a review
Reviews Triage Restoration

Triage Restoration Reviews (2)

Review: PuroClean was referred to us by [redacted] to clean up water damaged caused by frozen pipes. The company came to my mother's apartment at [redacted]. and immediately began extensive reparation work, much of which was not necessary. The company then submitted very large bills (having never submitted estimates previously) to [redacted] for reimbursement. [redacted] has not approved the work and our belongings, which were removed from our home by PuroClean, have not been returned. PuroClean has tried to make us sign a document accepting financial responsability for their work and promising payment within 30 days. Since none of their work was pre-approved and since their invoices are enormous (+60k), we have refused to sign their contract. We are likely to end up in litigation with Puroclean to recover our belongings and would never recommend this company other than to the State Attorney General for investigation into Elderly Abuse.Desired Settlement: The company must restore our belongings to their original location within our home. (They must deliver our things and unpack them professionally, and remove from the premises all packing materials.) Any outstanding balance on services delivered must be addressed solely between Puroclean and [redacted].

Business

Response:

As we have mentioned in our communications with **. [redacted],

the job was approved by the [redacted] CAT adjuster during the surge event this

past winter. It was only when the job was handed to another adjuster that the

problems arose. As **. [redacted] knows, we have attempted on several occasions to

set up a conference call with those involved at [redacted], but they refuse the

opportunity. During the job, we were in constant contact with **. [redacted]'s

mother, [redacted] - at least once a day someone talked to her in person, on the

phone, or via email. We also were in constant contact with the adjuster, and

sent updates to Elaine’s daughter. We never heard from [redacted] until he posted a

review on [redacted] about a month ago, after which we contacted him.

While we continue to try to get [redacted] to stick to what

they agreed upon when we originally started work on this claim, the service

authorization was signed by [redacted] at the beginning of the job (1/9/14). Part

of this authorization reads, "It is fully understood that I (we) am/are

personally responsible for any and all deductible, depreciation or any other

charges or costs not covered by insurance. I (we) agree to pay PuroClean

directly for any amount not covered by insurance."

We have asked him to call us and the [redacted] representative

to try to work this out.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: PuroClean arrived to our home, provided a contract to sign with no specifics, and began work. The company never received pre-authorization in writing from [redacted] and months later, its inflated claims were rightly rejected. The company has never provided timely estimates in advance of its work and the [redacted] never gave written approval. We stated all along that we would not pay for any work not covered by [redacted]. Mind you that PuroClean arrived our home knowing our insurance coverages in advance, better than we did. We are now going to sue PuroClean to recover our property because the refuse to return it to us until their $60,000 absurd bill is paid in full. This company is not trustworthy, has no written proof of contract and refuses to return our property to us. I will report them to the Pennsylvania Attorney General for Elderly Abuse and Insurance Fraud.

Regards,

Business

Response:

Hi [redacted],

Review: On February 21, 2014, PuroClean was at my house assisting in the clean up after a flood. One of the men accidently put a tear in the sofa. They took the sofa tried to repair it, they had no luck. They made several offers by phone, then took them back. I did say that if they were going to play games I would have to get an attorney to protect myself. I received a letter on March 7, 2014 from a [redacted] the general manager. He stated that I had to get receipts for a replacement sofa to him before that Monday (March 10) they were going to bring back the sofa still ripped. I located several replacement sofa's at the same price range as the original sofa ($1,299.98). To make sure all documents i.e. receipt of original sofa, 3 receipts of 3 other sofa's and a letter explain where and when I went.

To date it has been a month, I am still trying to get a estimated date/time I have emailed, faxed, called, texted [redacted] and the Owner [redacted] (at same location). I went as far as faxing and emailing the owner and VP in Florida, I did NOT get a response. I keep on being told to be patient and that I’m rushing things. I think I have been patient enough

Thank you,

[redacted]Desired Settlement: I would accept either a check for the amount of the sofa or ONE of the replacements I gave them.

Business

Response:

5/9/15We received your fax today regarding this complaint. I'm unable to view the complaint, but am familiar with the facts regarding this customer so believe it is about her couch. I have attached proof that this was taken care of in March. Please let me know if you need more information.When we first heard that her couch had been allegedly cut by one of our employees, we were ready to make restitution as soon as possible – if the witnesss story didn't change. However, the story did change and we had to do a bit more investigating.We contacted [redacted]s insurer, [redacted], who referred us to a third party administrator, [redacted]. They also investigated the complaint and provided recomrnendations We did ask [redacted] to be patient as these investigations take timein the end, we collectively decided that, even though the witnesss account changed, we wanted to make things right and give [redacted] a gift certificate for the amount she originally paid for the couch. We did so on March 26.I have attached a copy of our investigation findings, the signed affidavit from [redacted] that she did receive our gift certificate, and a copy of the gift certificate itself. I hope this helps show that the issue is resolved.If you have any questions, please contact me after noon on Monday and I will be happy to discuss it.Thank you for your attention.

Consumer

Response:

Good Morning: I have read the response, I would like you to know that I NEVER changed my story. When their worker called their boss he had repeated my the story incorrectly to his boss and hirer up's. I tried to tell them that no it wasn't me changing my story that he had gotten it wrong, they were non responsive. When I would call, text or fax just to get a update they would tell me that I was being impatient and impartial that they were trying to get the story correct. This went back and forth for about a good 2 months, I decided to call our local news station to see if I can get some assistance. I gave them my story, they contacted several of their workers and the owner they got NO response! Then about a few hours later I received a text message from the supervisor, wanting to get this done quickly (I wonder why). Just one day later he had the gift cirt. from the furniture store ready to meet me . What I found odd and unacceptable is he wanted to meet in his truck, I meet him curb side. We did order the sofa it has come in I am very happy with the outcome. It is a shame that a company in this day and age can treat a customer like this, before this happened I was very happy with what they had done. [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Check fields!

Write a review of Triage Restoration

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Triage Restoration Rating

Overall satisfaction rating

Description: Fire & Water Damage Restoration

Address: 744 South Street PMB #14, Philadelphia, Pennsylvania, United States, 19147

Phone:

Show more...

Web:

This website was reported to be associated with Triage Restoration.



Add contact information for Triage Restoration

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated