WE have been in contact with the homeowner numerous times since learning that she considered job was incompleteShe certainly was correctwe immediately began to determine how we could fix this issueWe review the contract and homeowner informed us that she was interested in some more windows Here is what we all agreed to dowe have already installed one Double Hung window in the center of a walk in bay unitthat is where the exterior trim needed to be correctedAfter, reviewing situation, we determined that the entire bay unit (windows) must be addressedSo, we are going to remove center Double hung and replace it with a picture window at No ChargeThat is the proper window for that openingNext we are going to install Casement style windows on either sideAll three windows will have matching contour grilles between the glasswe gave an additional $discount on the new windowsAny additional work needed will also be done at No ChargeThe Homeowner is very happy with this new arrangementHomeowner has my cell number and we talk a couple times each weekLike all our customers, this homeowner will have the strongest warranty in the window industryLifetime Warranty on windows and laborEven a year glass breakage warrantyIf a baseball goes through your window, no worries, it will be replaced for freeWe are a locally owned family businesswe will always be around to care for our customersThe homeowner involved in this issue and I have become friendsWe enjoy talking to each other on the phoneHer new custom windows are currently being manufactured and will be installed as soon as they readyI cannot wait to see the smile on her face when the job is completed
After our in home estimate we were told install would be about weeks which was greatWe were supposed to be contacted to set up install but by week I hadn't heard anything so I called, I was given an install date for days laterThe installers came and were greatThe problem we fell into was the main window we were supposed to have done was not with the installers, they tried to call to see where our window was but nobody was available to answerAfter the guys installed the small windows they said they would call us back when they got back to the building to see what's going onWe were called back and the window wouldn't be ready until another days My husband took the day off and had to remove the blinds, curtains and cornice board for no reason! It's the day before Thanksgiving we have little kids and they failed to tell me days ago that the main picture window wouldn't be installedVery frustratingCommunication at this establishment is not up to Par
Ms [redacted] called to give verbal response and stated the complaint was resolved on Wednesday the 17thI am completely satisfiedUnfortunately, it should not take me to file a complaint with the Revdex.com to get resolution
WE have been in contact with the homeowner numerous times since learning that she considered job was incompleteShe certainly was correctwe immediately began to determine how we could fix this issueWe review the contract and homeowner informed us that she was interested in some more windows Here is what we all agreed to dowe have already installed one Double Hung window in the center of a walk in bay unitthat is where the exterior trim needed to be correctedAfter, reviewing situation, we determined that the entire bay unit (windows) must be addressedSo, we are going to remove center Double hung and replace it with a picture window at No ChargeThat is the proper window for that openingNext we are going to install Casement style windows on either sideAll three windows will have matching contour grilles between the glasswe gave an additional $discount on the new windowsAny additional work needed will also be done at No ChargeThe Homeowner is very happy with this new arrangementHomeowner has my cell number and we talk a couple times each weekLike all our customers, this homeowner will have the strongest warranty in the window industryLifetime Warranty on windows and laborEven a year glass breakage warrantyIf a baseball goes through your window, no worries, it will be replaced for freeWe are a locally owned family businesswe will always be around to care for our customersThe homeowner involved in this issue and I have become friendsWe enjoy talking to each other on the phoneHer new custom windows are currently being manufactured and will be installed as soon as they readyI cannot wait to see the smile on her face when the job is completed
After our in home estimate we were told install would be about weeks which was greatWe were supposed to be contacted to set up install but by week I hadn't heard anything so I called, I was given an install date for days laterThe installers came and were greatThe problem we fell into was the main window we were supposed to have done was not with the installers, they tried to call to see where our window was but nobody was available to answerAfter the guys installed the small windows they said they would call us back when they got back to the building to see what's going onWe were called back and the window wouldn't be ready until another days My husband took the day off and had to remove the blinds, curtains and cornice board for no reason! It's the day before Thanksgiving we have little kids and they failed to tell me days ago that the main picture window wouldn't be installedVery frustratingCommunication at this establishment is not up to Par
Ms [redacted] called to give verbal response and stated the complaint was resolved on Wednesday the 17thI am completely satisfiedUnfortunately, it should not take me to file a complaint with the Revdex.com to get resolution