Triangle Air Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11822041, and find that this resolution is satisfactory to me Sincerely, [redacted]

I voided the $Service Call he has one year of labor with us and years of parts with the Trane CoWe will honor our one year labor agreement but I have told him he has no service agreement with usIf a part on the unit breaks in the first year we will fix itIt does not cover anything outside of the Trane componentsAfter the year is up he is on his own and can get any Trane dealer to work on his unit if they willAs far as I am concerned this matter is closed[redacted]

Really, I am so over this ladyShe was rude to everyone she spoke to in our officeShe refused to payI have said once and I will not say it again, we are thru with herI told her to hire another company because she was just not worth our timeI think as a company I have the right to refuse service that has given us nothing but griefWhile we are asking for things she told me that she was going to tell everybody she knows not to use usI want her to retract that statement and reserve the right to file a complaint on her if she says one foul thing about us or we will turn her over to the collection agency

Response:We were contacted by Ms [redacted] to perform an HVAC inspection on a house that she was buyingShe informed me that the form she was sending us was for insurance purposesI am the only one who can sign these types of forms since I am license holder for Triangle Air Care,IncWe did get the form and we sent a technician out to her home to perform this inspectionI told Ms [redacted] at this time that I would not sign her form until I saw the report and that she paid for our servicesWe did quote her $for the inspection and we had a small repair fee to clean out the jet burners to make sure it would fire correctlyIf it would not fire correctly it would be dangerous to operate this furnaceThe next day Ms [redacted] called and disputed the charges and refused to payThe importance of the form was for us to verify that the furnace and A/C was in proper working conditionUntil we cleaned the burners it was not and that is why we cleaned these burnersI told Ms [redacted] that she needed to take her business elsewhere and never once mentioned anything about turning her over to collectionsWe have removed her from our customer files and labeled her a "NO RESPONSE" customer [redacted] Sent on: 8/30/3:17:PM

On 6-2-we received a Work Order from The American Home Shield Company about her A/C System not working properlyThe report said that it was freezing up and it was running even though the thermostat was offOur Technician diagnosed a faulty volt Contactor and also a blower relay that would not allow the fan to come onHe replaced both of these components and then went inside to start checking his system out and found that the thermostat was also faultyOur requirements are to call AHS for authorizationBefore we could complete this Mrs [redacted] got very upset and took her credit card away from our tech and told him he was basically a crook and told him that she was not going to pay for anythingOur Service Manager was going to try to get everything authorized for her before Mrs [redacted] asked our Tech to leave and never come backAt this time we did ask our Tech to leave her house In some of Mrs [redacted] 's emails she must have some sort of HVAC experience even though it does not match up to oursSometimes you have to cut wires to put new parts on old systemsShe apparently did not like this and said some very harsh words to our Technician which he did not deserve I have reported all of this to American Home Shield and they have taken us off of her call and will be contacting her As to her Desired Settlement, if we had been given the opportunity to finish our job we would have gotten her taken care that day or at the very latest, the next day, once we had gotten all approvals from AHSWe will not be paying for any of her hardships