Triangle Import Sales & Service Reviews (1)
Purchased a vehicle [redacted] on May 1st, 2015 for $15000 ,and on May 28th, 2015 the vehicle would not start the key would not turn on switch. I called the dealership to explain the problem and was given the run around told that I had to have the vehicle towed at my own expense which cost $135.00 So I had the vehicle towed to the [redacted] in Durham, Nc where I was told that the vehicle needed a EIS electronic ignition switch and the price tag would be $1100 bucks to fix. I called Triangle Imports since the vehicle was 3 months 3000 mile warranty and so I called Triangle Imports and was told to have the vehicle towed to them once agian out my pocket for another $135 bucks upon arrival I was told that the service department was separate from dealership and I would be responsible for all repairs. I told them I just purchased the car have not made the 1st payment and you want me to pay over thousand bucks to have it repaired. Now the top off I asked for loaner and was I could rent one from them for $114 bucks. . I feel as if these people have taken my hard earned money and say that your problem. Now I have been out of vehicle for two weeks that I'm paying for and can't drive.Desired SettlementThey need to repair the vehicle at their own expense Business Response The [redacted] that [redacted] Purchased came with a 3month 3000 mile powertrain warranty. Engine and Transmission. He called us and stated he thought he had activated the cars security system and that the lights were flashing and it would not start. We spoke multiple times that day and I tried to assist him with deactivating the alarm. After he still could not get the vehicle started I suggested having the vehicle towed to our shop. I then asked him if he had [redacted] or towing through his insurance provider. He stated he would check and let me know. The next I heard from him was when he had the vehicle at the [redacted] Dealer and stated he needed a ignition switch. I reminded him that the warranty he was given was a power train warranty only. I told him we would still be willing to help out and reiterated to him to bring the vehicle to our shop. Once he brought the vehicle to us he and I agreed to split the cost of the repair as a "good faith" gesture on our part. We have fixed his vehicle and it is operating as it should.