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Triangle Tech Group The Reviews (2)

I am currently in my last semester at this school. Every aspect of my experience here and been pure [redacted]. My entire first semester was completely wasted by a teacher who had no business being here. The other students including myself told the office staff, other instructors, and even the director repeatedly that we were not learning, he didn't teach, and we just sat around all day. Nothing happened til about 3 weeks left in the term. That amounts to almost 4 months of wasted time and money. For an entire week we (the students) were left alone in the class with no instructor. Then in our third term we had more of the same. Our instructor was insulting, he stole, lied, and just outright gave us bad information. He also eventually got fired only after MONTHS of telling the director and his staff. After everything is said and done we lost about 6 months of schooling, time, and money for absolutely nothing. I wish I had never enrolled here and would recommend it to no one.

Review: For the past year, I have been bombardedby Triangle Tech with sales calls for a "[redacted]" who does NOT live at my house. I have told Triangle tech at least 20 times that they are calling the wrong number and to PLEASE stop calling me. Nothing has deterred them from spamming me. This is outrageous - how many times must I tell them there is no [redacted] here?Desired Settlement: I want them to apologize in writing and permanently remove my cell and home number from their call list.?

Business

Response:

I have thoroughly reviewed the complaint filed by Ms. [redacted] on September 24, 2013. I am pleased to explain how Ms. [redacted] was called in error and the action taken to assure she will not be called again.

On September 25, 2013, around 1 PM, Ms. [redacted] called Triangle Tech’s Pittsburgh School and informed the receptionist that she is receiving numerous unwanted phone calls to her cell phone number. Ms. [redacted] said she did not want to be called any further and the phone calls are asking for a person named “[redacted].” The receptionist understanding the seriousness of the matter, transferred the phone call to Mr. [redacted], Executive Director of Admissions.

Mr. [redacted], Executive Director of Admissions, spoke with Ms. [redacted] immediately. Ms. [redacted] explained that she was called numerous times over the past year asking for a person named “[redacted]” and she does not know a person named “[redacted].” She said that she was just called yesterday, September 24, 2013 by a man and wants these calls to stop immediately. Mr. [redacted], Executive Director of Admissions, sincerely apologized for the unwanted phone calls and asked for the phone number that Triangle Tech was calling from Ms. [redacted]. She said the cell phone number was ###-###-#### and wants the calls to stop. Mr. [redacted] Executive Director of Admissions, said he would immediately inform all Admissions Representatives and Call Center Staff not to call her cell phone number, ###-###-####, any further and investigate how she was receiving unwanted phone calls for a person named “[redacted].”

After a thorough investigation, Mr. [redacted], Executive Director of Admissions, discovered that Ms. [redacted]’s cell phone was being called in error because the cell phone was reassigned from a prospect named [redacted] visited Triangle Tech on June 8, 2012 and listed his cell phone as ###-###-####. Mr. [redacted], Executive Director of Admissions, removed the cell phone number of ###-###-#### from [redacted]’s prospect record and immediately sent an e-mail to instruct all Admissions Representatives and Call Center Staff at all Triangle Tech locations not to call ###-###-#### (see attachment #1).

Next, Mr. [redacted], Executive Director of Admissions, personally called Mr. [redacted], Admissions Representative on September 25, 2013 because Mr. [redacted] was assigned to follow up for prospect of [redacted]. Mr. [redacted], Executive Director of Admissions, instructed Mr. [redacted], Admissions Representative, not to call ###-###-#### any further because the cell phone number has been reassigned to another person and must be removed from his prospect cards and call lists and never called again.

On October 1, 2013, Mr. [redacted], Executive Director of Admissions, sent an apology letter to Ms. [redacted] and explained the results of his investigation (see attachment #2).

Triangle Tech deeply regrets that Ms. [redacted] has been called in error over the past year because a prospect’s cell phone number has been changed. Triangle Tech is always diligent to comply with all aspects of the Do Not Call Law. All Admissions Representatives and Call Center Staff are trained and obligated to by Triangle Tech policy to abide by our “Do Not Call” policy and procedures.

I hope Ms. [redacted] can understand how she was accidently called in error and accept our sincerest apology. Also, I hope Ms. [redacted] can accept the action that we have taken to ensure that she is not called any further. Triangle Tech did not ever intend to call Ms. [redacted] and we will do our best to assure that it never happens again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: SCHOOLS-BUSINESS & VOCATIONAL

Address: 1940 Perrysville Ave, Pittsburgh, Pennsylvania, United States, 15214

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