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Triangle Veterinary Referral Hospital

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Triangle Veterinary Referral Hospital Reviews (1)

TRIANGLE VETERINARY REFERRAL HOSPITAL WRONGLY REPORTED ME TO THE CREDIT BUREAUS. THEY DO NOT ACCEPT THEIR MISTAKE .On 1/11/13 We took our two dogs [redacted] and [redacted] to this hospital because they eat some rat poison. they recommended me to leave both dogs over night, however since [redacted] had already vomited 3 times we decided to gave him the medication that the Dr. prescribed him and bring him home. so we left [redacted] under their overnight care. I was told that I have to give them my credit card before they even see them and they encouraged me to apply for[redacted] and if I paid the balance in 6 months it will be no interest charge. so I did I was approved immediately, so they dismiss[redacted] and charge $ 203.69 to my [redacted] account. The next day I call to find out how was my other dog [redacted] doing, they told me that she was ok and I can pick her up. so we did, and ones again they charge $ 456.18 to my[redacted] account for a total of $659.87 in services for the two dogs. The next mont I was expecting the [redacted] bill that never came to my house because The Triangle animal Hospital has reporter my address wrong and my DOB wrong. After I Straight all my information with [redacted] I paid off the balance before the 6 months with not interest.On March 2014, I received a credit report alert stating that I have a balance of $89 with The Triangle veterinary referral hospital and that [redacted] was the collection agency . I went to The triangle veterinary referral hospital spoke to ms [redacted] and review my account and told me that she will talked to the manager Ms [redacted], however she told me you need to request from [redacted] the amount that they paid for the services. On monday april 28 2014 I drop the [redacted] bill as a proof that a paid the total balance of $659.87 Ms [redacted] called me left a message on voice mail reporting that what happen was that it was a mistake on their behalf. Therefore I ask them for a letter stating that I did not own anything, so I can fix my credit report, I called the next day trying to talk to Ms [redacted] they told me she will call me that day, but she didn't call me that day neither the day after. I call again and left her two messages, did not call me back. on friday I went to try to talked to her and asked for the letter, I waited 30 min. Finally the receptionist say here is your letter,bye. The letter stating Please accept this letter as confirmation that the collection account has been withdrawn as of May 1 2014 . I read the letter and I felt insulted, after they have ruined my credit , they not taking any responsibility or not even an apology. so I ask the receptionist that I need to talked to Ms [redacted] to clarified there was NO account to be withdrawn simply because I did paid my bill in full, and the make out account that they created was their mistake Ms [redacted] was very rude and told that she was doing a favor to me. I wonder how many people they have miss charged, and people paid for; just to keep they credits in good standing. I probably would be one of them but they never sent me a bill. If they can not support this hospital they should ask for donations Do not robbed the clients and ruin their credits Desired SettlementFix my credit and be accountable of their own mistakes Business Response We are sorry to hear that Ms. [redacted] had a poor customer service at Triangle Veterinary Referral Hospital (TVRH). There was a mistake on our part and we have taken action to correct it. Ms. [redacted]'s account was removed from our collection service on 4/30/14. Her account balance at TVRH is zero. If Ms. [redacted] needs a more detailed letter from TVRH to correct any credit issues, we are happy to provide it. In regards to Ms. [redacted]'s interaction with our staff, we sincerely apologize for any rudeness and lack of timely response. The level of customer service Ms. [redacted] received is unacceptable and has been addressed.Sincerely,[redacted]Hospital AdministratorTriangle Veterinary Referral Hospital

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Description: Animal Hospitals, Emergency Vets, Veterinarians

Address: 608 Morreene Rd, Durham, North Carolina, United States, 27705

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