Trib Total Media

[redacted] Revdex.com Serving Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA Dear [redacted] ***, This communication is in response to the consumer complaint ID number [redacted] We feel badly about the problem this consumer experienced and have worked to correct it in a number of waysTrib Total Media does work with a company that sells newspaper subscriptions directly to consumers in area neighborhoodsThe sales company makes donations to Special Olympics based on their overall Pittsburgh sales volumesThey have donated many thousands of dollars in the past several yearsThe main focus of their presentation to area consumers is supposed to be the newspaper subscription offer, with the company’s Special Olympics donation an additional piece of informationThe owner of the sales company has taken steps to correct the problem, including personally trying to contact the consumer to make an apology and returning the $ paymentAs of this writing, he was unable to reach the consumer and returned the payment with an apology via FedEx deliverySteps were also being taken with the sales representative to ensure all consumers receive clear and correct communication regarding their purchaseTrib Total Media also received a complaint from this consumer by email and phone call on August We responded the following day with an apology and confirmation that his subscription order would not be processedHe responded by thanking us for our prompt responseWe believe the dispute is now settled with the communication to the consumer and return of the $subscription paymentIf you need more information, feel free to contact me.Sincerely,Jeff S [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

December 28, 2015 [redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Dear Ms. Cook: I am writing in response to the complaint filed with the Revdex.com by a customer of my company, The complaint ID is [redacted] The customer is a home delivery...

subscriber to the Tribune-Review who recently received a letter from my company, Trib Total Media, informing him we would no longer be able to provide home delivery service in his area starting January 1,2016. In November, my company announced that because of the high costs involved in delivering and producing the newspaper, it would have to make significant changes in our operation—and distribution area—in order for us to continue to produce the newspaper. The resulting changes are happening in many parts of our region. To determine where to continue to provide home delivery service, our company looked at all the zip codes in which we distributed and decided to focus our efforts in the areas from which we receive the most advertising and have the most subscribers. In a phone call, I apologized to the customer for the change to his subscription and informed him of my company’s situation and plans. 1 provided him with information about our digital edition, which we’re offering for free for 6 months to affected subscribers. I also informed him of stores in his area where our newspaper can be bought. We will send the customer a refund of any unused subscription monies in his account. After my phone call, I sent the customer a letter with information in writing, including the store list. If you have any questions or need more information, please feel free to contact me.Sincerely,Jeff S[redacted]Executive Director of Circulation Sales/Trib Total Media

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Revdex.com Serving Western Pennsylvania 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Dear [redacted], This communication is in response to the consumer complaint ID number [redacted] We feel badly about the problem this consumer experienced and have worked to correct...

it in a number of ways. Trib Total Media does work with a company that sells newspaper subscriptions directly to consumers in area neighborhoods. The sales company makes donations to Special Olympics based on their overall Pittsburgh sales volumes. They have donated many thousands of dollars in the past several years. The main focus of their presentation to area consumers is supposed to be the newspaper subscription offer, with the company’s Special Olympics donation an additional piece of information. The owner of the sales company has taken steps to correct the problem, including personally trying to contact the consumer to make an apology and returning the $ 10 payment. As of this writing, he was unable to reach the consumer and returned the payment with an apology via FedEx delivery. Steps were also being taken with the sales representative to ensure all consumers receive clear and correct communication regarding their purchase. Trib Total Media also received a complaint from this consumer by email and phone call on August 16. We responded the following day with an apology and confirmation that his subscription order would not be processed. He responded by thanking us for our prompt response. We believe the dispute is now settled with the communication to the consumer and return of the $10 subscription payment. If you need more information, feel free to contact me.Sincerely,Jeff S[redacted]

In reference to the consumer complaint that was filed with the Revdex.com, we have processed a full $16.01 refund to Ms. [redacted] as she requested.
A member of our Public Relations team contacted Ms. [redacted] to review her complaint and discuss what action would be taken.  Our...

team followed up with our accounting
department to pull the $16.01 check Ms. [redacted] sent prior to its processing, and return it to Ms. Lainey.
If you need more information, please feel free to contact me.
Thank you.
Sincerely,
[redacted]
Executive Director of Circulation Sales
Trib Total Media

Review: One sales person from Trib Total Media showed up on my door on 08/15 asking for help for disabled children. I donated $10 to him. He handed me a receipt after asking my address/phone number/email address. Before I had a chance look at the receipt he disappeared. After reviewing it carefully I realized that he got me subscribed into a news paper delivery for 8 weeks and automatic renewal $10/week. That is complete rip off. I never wanted to subscribe.

So the seller (his seller id: 14, wouldn't give me name), lied on my face and just ran away with $10 and a subscription for $10 each week.

I tried calling their customer service and did not receive any response on my cancellation request.Desired Settlement: I want the $10 back as I was told it is for disabled children's education help. A prompt cancellation is needed. No news paper is needed and no invoice to be sent.

Business

Response:

[redacted] Revdex.com Serving Western Pennsylvania 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Dear [redacted], This communication is in response to the consumer complaint ID number [redacted] We feel badly about the problem this consumer experienced and have worked to correct it in a number of ways. Trib Total Media does work with a company that sells newspaper subscriptions directly to consumers in area neighborhoods. The sales company makes donations to Special Olympics based on their overall Pittsburgh sales volumes. They have donated many thousands of dollars in the past several years. The main focus of their presentation to area consumers is supposed to be the newspaper subscription offer, with the company’s Special Olympics donation an additional piece of information. The owner of the sales company has taken steps to correct the problem, including personally trying to contact the consumer to make an apology and returning the $ 10 payment. As of this writing, he was unable to reach the consumer and returned the payment with an apology via FedEx delivery. Steps were also being taken with the sales representative to ensure all consumers receive clear and correct communication regarding their purchase. Trib Total Media also received a complaint from this consumer by email and phone call on August 16. We responded the following day with an apology and confirmation that his subscription order would not be processed. He responded by thanking us for our prompt response. We believe the dispute is now settled with the communication to the consumer and return of the $10 subscription payment. If you need more information, feel free to contact me.Sincerely,Jeff S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased the trib total media on October 25, 2013 7 day full delivery for 13 weeks. The purchase price was $28.00 which I paid immediately in full. I then proceeded to contact them on the number provided in the contract in late November explaining that I had not received any newspapers. They said they had my address wrong and we're sending them elsewhere and I told them I have the yellow copy of the contract and I wrote it correctly there but corrected it again for them anyhow. They said they would fix it and send me some papers along with a refund of the $28. In December I called again stating I received no papers or refund and again corrected my address. They then said again they would fix it, and again in January. It is now March 17, 2014 almost 5 months later and I still haven't received my refund. I contacted them again today march 17 at 5:15pm and let them know I would be contacting the Revdex.com. Hopefully you can help me get my refund as I have never received my rightful services from this company.Desired Settlement: I would like my $28.00 refund please.

Business

Response:

[redacted] purchased a subscription to the Pittsburgh Tribune-Review, but then never received any newspapers. And, she did not receive a refund when she requested one.

When I received the Revdex.com complaint regarding Ms. [redacted]'s experience, I requested my department investigate what happened and make sure Ms. [redacted] received a refund.

When her subscription was started, my department made an error in entering Ms. [redacted]'s address. We also did not do an adequate job in responding when Ms. [redacted] called us to say she was not receiving the newspaper. We should have identified that we had the wrong address in our system (Drive instead of Place) and corrected the problem, but we did not. We have reviewed these errors and are working to make sure they do not happen again.

We did contact our Accounting Department and requested a full refund of $28 be sent to Ms. [redacted]. I was told Friday that this check was processed and was being sent.

We also sent an apology letter to Ms. [redacted] for the poor service we provided her.

Review: I closed by subscription with Trib Total Media for paper delivery and was told that their was an 8 dollar credit on my account which I gave to the carrier as a tip. Now, about a week since service stopped I received a bill in the mail for papers delivered. Either the customer service representative lied to me when I closed my subscription, or Trib Total Media is trying to strong arm me into restarting my subscription.Desired Settlement: I want the balance due forgiven since it should never have been applied since my account had an 8 dollar credit when I closed it.

Business

Response:

When Mr. [redacted] sought to end his Trib Total Media newspaper subscription and donate his remaining balance of $8 to his carrier as a tip, he certainly should have been able to do so. Our company made a mistake in how we handled the entry of his stop request. We did not properly stop his subscription and forward the tip to the carrier.

After we heard about this problem as a result of the Revdex.com filing, we researched the situation and made corrections. We credited Mr. [redacted]'s account so it shows he has a zero balance. We sent an $8 tip to the carrier. We also sent a letter to Mr. [redacted] to apologize for the problems. We very much apologize for the trouble this problem caused.

If you need more information, please feel free to contact me.

Sincerely,

Review: Valley News Dispatch DBA Trib Total Media Committed Fraud and theft, harassment by mail and telephone for a newspaper that was NEVER delivered as promised by contact. This is subject to a criminal complaint. After initial ordering on December 19th 2012 delivery was to start with in 7 days, never happened. A call to customer service to see what the problem was was fruitless and the order was CANCELLED and a refund of the credit card was promised by the lady, NEVER HAPPENED. So I have been defrauded of $29 and a continuance charge to a account number [redacted] with harassing phone calls and letters for a product never received. FTC to be notified.Desired Settlement: A immediate refund and cease and desist of harnessing communication.

Business

Response:

Review: the trib total media is stopping home delivery to certain locations in westmoreland,allegheny,butler and armstrong. IF you live in a certain location you can still receive home delivery HOW IS THIS FAIR?Desired Settlement: to receive my home delivery of the trib

Business

Response:

December 28, 2015 [redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Dear Ms. Cook: I am writing in response to the complaint filed with the Revdex.com by a customer of my company, The complaint ID is [redacted] The customer is a home delivery subscriber to the Tribune-Review who recently received a letter from my company, Trib Total Media, informing him we would no longer be able to provide home delivery service in his area starting January 1,2016. In November, my company announced that because of the high costs involved in delivering and producing the newspaper, it would have to make significant changes in our operation—and distribution area—in order for us to continue to produce the newspaper. The resulting changes are happening in many parts of our region. To determine where to continue to provide home delivery service, our company looked at all the zip codes in which we distributed and decided to focus our efforts in the areas from which we receive the most advertising and have the most subscribers. In a phone call, I apologized to the customer for the change to his subscription and informed him of my company’s situation and plans. 1 provided him with information about our digital edition, which we’re offering for free for 6 months to affected subscribers. I also informed him of stores in his area where our newspaper can be bought. We will send the customer a refund of any unused subscription monies in his account. After my phone call, I sent the customer a letter with information in writing, including the store list. If you have any questions or need more information, please feel free to contact me.Sincerely,Jeff S[redacted]Executive Director of Circulation Sales/Trib Total Media

Review: I live in an apartment complex and have always had papers delivered to my door since I have been receiving the paper which has been about 9 or 10 years. Since approximately last June (2013) I have had the papers thrown out in the grass (where they are not to be especially when the apartments have landscapers coming around to take care of the property), thrown by the wrong apartment door across from me and have had several missing papers as well possibly due to the fact of where the paper is being thrown. I have called and complained even asked for a supervisor or manager and all I got was we can have them call you which has never happened. The most they have done is credited my account and started writing the apartment number on the paper bag so no one would take it. The issue has gotten even worse lately. One of my neighbors has been finding it laying in the front of the apartments along with several others not marked. She assumes one is mine and drops it at my door which she shouldn't have to do. The paper delivery person apparently does not give a [redacted] and neither does the management for The Tribune Review. It is sad to see people so lazy in this day and age. This is not a house where you can just toss the paper in the driveway and you pick it up. When you live in an apartment people move in and out constantly and some residents can assume it is for them if it is not by the correct door. I had called again today 03/11/14 and I am still not satisfied or sure my complaint will get to the proper people. This has gone on long enough and needs to be resolved.Desired Settlement: I want the paper to start being delivered the way it used to be and an answer from The Tribune Review of why nothing seems to change after all the complaints!

Business

Response:

[redacted], a subscriber to the Pittsburgh Tribune-Review, was rightly not satisfied with the delivery service that our delivery agency was providing. The newspaper was not being delivered to the appropriate location. Furthermore, my own team did a poor job of resolving the issues [redacted] was experiencing.

When we received the complaint from the Revdex.com, we investigated [redacted]s account and initiated work to correct correct the problem. We did communicate several times with the delivery agency that delivers the Trib to [redacted]. We made follow up phone calls to make sure the problem was solved and [redacted] was satisfied. I received reports that the problem had been corrected.

I also sent [redacted] an apology letter that included my name and phone number for any further needs that might arise.

If you need more information, please feel free to contact me.

Sincerely,

Review: When I did not want to renew my subscription to the Tribune Review newspaper, I discarded notices requesting payment to continue my subscription. I was not aware that several newspapers would continue to be delivered even after my subscription ran out. I was sent a bill for $16.01 for those additional newspapers and could only have it waived if I renewed my subscription. When I called Trib Total Media, I was informed that this is their policy and that I was to have called them to cancel my subscription if I did not want to receive those additional newspapers. That is not right to be billed for papers that I did not want delivered in the first place.Desired Settlement: I would like to be refunded the $16.01 that I payed for the newspapers delivered after my subscription ran out.

Business

Response:

In reference to the consumer complaint that was filed with the Revdex.com, we have processed a full $16.01 refund to Ms. [redacted] as she requested.

A member of our Public Relations team contacted Ms. [redacted] to review her complaint and discuss what action would be taken. Our team followed up with our accounting

department to pull the $16.01 check Ms. [redacted] sent prior to its processing, and return it to Ms. Lainey.

If you need more information, please feel free to contact me.

Thank you.

Sincerely,

Executive Director of Circulation Sales

Trib Total Media

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I recently moved to Pittsburgh. In one of the Tribune Review newspapers I bought in a store, there was a card with some specials for a newspaper subscription. One of the offers on this card was a Thursday/Sunday subscription for .50/week. There was a 26 week option, but there was also a one-year option. I decided to subscribe to the 1-year option of the Thursday and Sunday paper for .50/week. There were 3 options for payment - check, credit card, or "bill me later". I chose to pay by credit card. The order form was a postage-paid postcard. Since I was paying by credit card, I put this post card in an envelope and put a stamp on it to send it in. I did not want my credit card info to be out in the open if I just put the order card in the mail as is. So I paid my $26 for the 1-year subscription at the time I placed my order (6/27/13). I started receiving the paper on 7/7/13. On 7/12/13, I received a bill in the mail. I was surprised since I provided my credit card info at the time I ordered my subscription. I was even more surprised when I saw that they were only billing me for 26 weeks. I ordered a year at the special rate, not 26 weeks. I called the Tribune Review on 7/12 and sent emails on 7/12 and 7/31. Nothing has been resolved. All they had to do was look at my order card to see what I ordered and that I provided my credit card info. I keep being told they have no record of my cc info, that they didn't have the .50/week Thursday/Sunday offer for a year (only 26 weeks), etc. I checked the 1-year deal on my order form. I paid the $26 via credit card. They never charged my credit card. And they are only giving me the deal for 26 weeks, not the 1 year that I subscribed to (and was part of their offer). Again, if they looked at my order form, they would see they did offer a 1-year deal, I subscribed to it, and I gave them my credit card info. But they refuse to acknowledge my payment and they refuse to acknowledge they had a 1-year deal.Desired Settlement: I don't need any settlement at this time. I'm doing this mainly to report them for false advertising. They refuse to honor a deal that they offered. I did cancel my subscription today. I am only paying them for the papers I already received. Although, I don't need anything at this time, I will need a settlement if they give me any problems about my cancellation or if they try to bill me for the whole 26 weeks. As long as they cancel & accept my payment in full, I don't need anything else.

Business

Response:

I am writing in response to a complaint filed with the Revdex.com by [redacted]. Ms. [redacted] mailed to Trib Total Media a request to start a Pittsburgh Trib subscription. She included credit card information and instructions to us to set her up for a one-year subscription.

In entering the subscription order, we made an error and overlooked the credit card information and subscription length request. Ms. [redacted] contacted us about this, but we still did not get the problem corrected.

After we read the Revdex.com complaint, we researched the problem and identified what we did wrong. We called Ms. [redacted] to apologize, explain and ask her for another chance to deliver the Trib to her. She accepted. We also mailed an apology letter to her.

If you need more information, please let me know.

Sincerely,

Executive Director of Circulation Sales

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,