Tribe7 Lacrosse

The website where she purchased the item states, clearly, that the item she ordered was not in stock til the [redacted] of AugustShe disregarded the posting where she bought the item, making her complaint based on ignorance We sent an e-mail to her stated e-mail address, this exact e-mail, on July **, 2014, to ensure that she was aware of the stock issue Copy of E-mail: (this email was delivered properly according to our email program "From [redacted] **

Revdex.com:
At this time, I have not been contacted by TribeLacrosse LLC regarding complaint ID ***
Sincerely,
*** ***

1. The website where she purchased the item states, clearly, that the item she ordered was not in stock til the [redacted] of August. She disregarded the posting where she bought the item, making her complaint...

based on ignorance.
2. We sent an e-mail to her stated e-mail address, this exact e-mail, on July **, 2014, to ensure that she was aware of the stock issue.
Copy of E-mail: (this email was delivered properly according to our email program.
"From
[redacted]

Revdex.com:At this time, I have not been contacted by Tribe7 Lacrosse LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tribe7 Lacrosse LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Also if you look at the
timeline, on 8/* he said he would be looking into the order, I’m not sure why
he would have to look into an order that he had “emailed” to me on 7/**….Looks
to me like he cut and paste to cover his butt.
 
Either way, He is not a
good business man.  He should have
responded to my request.  They state on
the website to text them, then they should respond to the text.  I just wanted tracking information so I could
let my son know when to expect his product. 
 
I deal with customers
all the time, I actually answer their questions.  That’s just good business which this company
is lacking in.
 
And to write that it is
ignorance on my part.  WOW….  I’ve told him (part of my threat) and I’ll
tell you.  I will be putting this all
over the internet.  My son saved his own
money for this.  He was excited to receive
the product he ordered and was charged for. 
This will be a life lesson for him.
 
I hope that you give him
a bad mark so other customers do not go through the same issues I went
through. 
 
What a shame! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 03/10/17 I ordered a complete Savage 7 stick for my grandson after 3 weeks of use the mesh started to separate causing a hole in the mesh. Sent and email on 04/14/17 as of this date o4/25/17 after several follow up emails still have not received a response from the company. Very disappointed in their customer service not to mention how disappointed my grandson is that the great tribe 7 stick is a piece of garbage.

Review: My son order 2 lacrosse heads from this company. He received email confirmation with the 2 order numbers.

My bank account had 2 payments taken out. We only received one of the heads. I called the phone number only to get a voice message that said they only respond to text messages to ###-###-####. I contacted these people on june [redacted] about this and they said they had just mailed the second one. I have had numerous texting with them since then and still do not have the second head. They said they would give me my money back when I returned the second head.....the one I NEVER GOT!!! I asked for proof of shipment and they won't give me anything.Desired Settlement: I would like my money back or the merchandise I clearly paid for.

Consumer

Response:

At this time, I have not been contacted by Tribe7 Lacrosse LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have purchased several lacrosse heads from this company. It states in their warranty policy that during regular lacrosse play, if the heads break, they will be replaced if within 6 months of purchase date. I Sent back all three lacrosse heads which all broke during game play and /or practice. I also sent a copy of purchase date and receipt. I do have a postal receipt as well. In addition, I have contacted the company several times before and after I mailed back the faulty heads. I still have not received any response to not one of my emails or have not received replacement heads. I have a record of all my emails sent to : [redacted] and [redacted].Desired Settlement: I would like the company to honor their warranty policy and please send me replacement of the three White Ghost 7 unstrung heads.

Consumer

Response:

At this time, I have not been contacted by Tribe7 Lacrosse LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: They have collected the monies for the product and not sent the product, has been over 3 months, have emailed texted and cant leave messages as contact number mail box is always full.Desired Settlement: Product that was ordered is delivered in timely fashion. And in good quality.

Consumer

Response:

At this time, I have not been contacted by Tribe7 Lacrosse LLC regarding complaint ID [redacted].

Sincerely,

Review: I ordered a lacrosse stick and net. I paid $110 for it. I only received the net without the stick that I paid for. I have contacted Rob numerous times via email, text and called. I have had no response. Can you assist please?Desired Settlement: I would like the remainder of what I paid for to be delivered.

Consumer

Response:

At this time, I have not been contacted by Tribe7 Lacrosse LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order for a lacrosse head on 7/**/14. Order number is [redacted]/**/14:My account was Charge7/**/14:Called ###-###-#### (contact information from the web) Left a voice mail to track order.7/**/14:Sent a text to [redacted] at ###-###-#### Per the request of the voice mail8/*/14:Sent another text to track my order 8/*/14:Sent another text to track my order. Explaining I would be contacting the Revdex.com8/*/14:Received a text back Hi there.will check on order.8/*/14:Sent another text to track my order.My son is 12 years old. He saved his own money to purchase this item.I simply want what my son has purchased. Thank you for your help!Desired Settlement: I just want to receive the item my son purchased. If they can't provide the item then a full refund is expected.

Business

Response:

1. The website where she purchased the item states, clearly, that the item she ordered was not in stock til the [redacted] of August. She disregarded the posting where she bought the item, making her complaint based on ignorance.

2. We sent an e-mail to her stated e-mail address, this exact e-mail, on July **, 2014, to ensure that she was aware of the stock issue.

Copy of E-mail: (this email was delivered properly according to our email program.

"From

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Also if you look at the

timeline, on 8/* he said he would be looking into the order, I’m not sure why

he would have to look into an order that he had “emailed” to me on 7/**….Looks

to me like he cut and paste to cover his butt.

Either way, He is not a

good business man. He should have

responded to my request. They state on

the website to text them, then they should respond to the text. I just wanted tracking information so I could

let my son know when to expect his product.

I deal with customers

all the time, I actually answer their questions. That’s just good business which this company

is lacking in.

And to write that it is

ignorance on my part. WOW…. I’ve told him (part of my threat) and I’ll

tell you. I will be putting this all

over the internet. My son saved his own

money for this. He was excited to receive

the product he ordered and was charged for.

This will be a life lesson for him.

I hope that you give him

a bad mark so other customers do not go through the same issues I went

through.

What a shame!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,