Tribeca Health & Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I think the fact that the business owner can't even bother to use correct punctuation or capitalization shows how little importance he places on this matter (and a lack of respect for the Revdex.com in general)He also has decided to repeatedly highlight a portion of our e-mail exchange that he believes paints me in a negative light, while conveniently ignoring all the portions that show his considerable negativity, condescension and intimidation. My complaint has not been resolved and I think it's clear it's not going to be resolved in this forumI would appreciate if the Revdex.com would intervene in this case - at least in some capacity - to try and make a decision on the disputeWhile I understand your role is as a mediator, providing a forum for us to simply send e-mails back and forth is not going to get us anywhereIn the interest of time, please help generate a tangible outcome here (or at least refer me to another agency that can)Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please carefully read the business owner's response, and then carefully go through the e-mails he has provided for you of our exchangeI think you'll find that throughout his tone, manner and professionalism are highly questionableHe is rude, condescending and belligerent, and overall a terrible example of a business leaderHis method is intimidationHe believes he can bully people who don't conform to his demandsIf intimidation doesn't work, he resorts to personal attacksAnd if those don't work, he calls people liarsI think his words speak for themselvesFurthermore, as he mentioned, other people have had issues with his gymThese issues however have been in regards to his policies, his business practices and his professionalism, all of which are highly questionable and seriously lackingI imagine other people have filed similar complaints as mineThere are also numerous reviews on the website *** that reiterate exactly what I am sayingSome of these are even slightly frightening - female members who don't feel comfortable the way he talks to them or flaunts the fact that he knows their home addresses and phone numbersI personally feel the same way - if he visited me one night I wouldn't be surprised (here I must apologize; I don't mean to go off on a tangent or make this a bigger deal than it isI simply want to bring into question his character and behavior, which is reckless and highly unprofessional).Now, in terms of my specific complaint, I will simply repeat what I stated earlier: I want my contract to be cancelled (for real this time), and I don't want to pay fees that I am not responsible forWhat this gym has done was to charge me an extra two months after my account was cancelled; plus an additional one-month cancellation fee, plus another monthThat's four months they are claiming I owe, and that's not the worst partHe is also refusing to close my accountSo I am still getting chargedThis isn't accidental by the way; this is a deliberate plan (which others have similarly complained about)So to reiterate: I want my debt cleared and my account closedUntil he does that, I will not be satisfied. p.sI would also like all of these comments to remain public, and for the public at large to see what kind of a person this is and what kind of business he runs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am going to copy and paste the e-mails that I had with this person *** *** in regard to his outstanding balance and his refusal to pay anythingHe never cancelled his membership and i
first contacted him after he fell in arrears by over months to ask for new billing info.His response as you will read was basically if I didnt use the gym why should I pay for it.......let me know if you need anything else from me in order to make a proper decision on this matterHe is not the first person who has refused to pay what he owes to Tribeca Health and I am sure he will not be the last.For him to attempt to lie about what actually transpired and to contact the Revdex.com to complain about it is way beyond the scope of decency.I appreciate my members and I maintain a nice clean gymUnfortunately sometimes people think they do not have to pay for the gym when the have not used it for awhile.Thank you ,Michael S*** BELOW ARE THE EMAILS I MENTIONED *** ***
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Review: I have been a member of Tribeca Health and Fitness for almost two years. However, the last time I visited the gym was in October 2014, and realizing that I wasn't using my membership I decided to cancel it. However, I noticed that the cancellation never went into affect and that I was still being charged. This was in June of this year, at which point I changed my bank account information so they wouldn't be able to keep charging me. Today I received an e-mail from the owner of the gym, complaining about not being able to get my payment. I told him that I had already cancelled my membership but he was incredulous and extremely rude. He said the only way I could cancel the membership would be to go there in person, after which I paid them the rest of the money I owed him.

Before I changed my account details, I paid him over $500, never once having set foot in the gym. At this point I am unwilling to give him any more of my money.

I decided to do some research on him and his gym, and found this:

You can see that other people have had the same problem.Desired Settlement: 1. I am not even asking for a refund at this point. I simply don't want to be held responsible for the money that he is claiming that I owe him, for July and August ($130). I want my account completely cleared. I have already told him that I am not going to give him this money, and he indicated he would get a collection agency involved.

2. If possible, it would be good for other people to be aware of this person and this gym, and the unsavory business practices they use.

Business

Response:

I am going to copy and paste the e-mails that I had with this person [redacted] in regard to his outstanding balance and his refusal to pay anything. He never cancelled his membership and I first contacted him after he fell in arrears by over 2 months to ask for new billing info.His response as you will read was basically if I didnt use the gym why should I pay for it.......let me know if you need anything else from me in order to make a proper decision on this matter. He is not the first person who has refused to pay what he owes to Tribeca Health and I am sure he will not be the last.For him to attempt to lie about what actually transpired and to contact the Revdex.com to complain about it is way beyond the scope of decency.I appreciate my members and I maintain a nice clean gym. Unfortunately sometimes people think they do not have to pay for the gym when the have not used it for awhile.Thank you ,Michael S[redacted] BELOW ARE THE EMAILS I MENTIONED [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Please carefully read the business owner's response, and then carefully go through the e-mails he has provided for you of our exchange. I think you'll find that throughout his tone, manner and professionalism are highly questionable. He is rude, condescending and belligerent, and overall a terrible example of a business leader. His method is intimidation. He believes he can bully people who don't conform to his demands. If intimidation doesn't work, he resorts to personal attacks. And if those don't work, he calls people liars. I think his words speak for themselves. Furthermore, as he mentioned, other people have had issues with his gym. These issues however have been in regards to his policies, his business practices and his professionalism, all of which are highly questionable and seriously lacking. I imagine other people have filed similar complaints as mine. There are also numerous reviews on the website [redacted] that reiterate exactly what I am saying. Some of these are even slightly frightening - female members who don't feel comfortable the way he talks to them or flaunts the fact that he knows their home addresses and phone numbers. I personally feel the same way - if he visited me one night I wouldn't be surprised (here I must apologize; I don't mean to go off on a tangent or make this a bigger deal than it is. I simply want to bring into question his character and behavior, which is reckless and highly unprofessional).Now, in terms of my specific complaint, I will simply repeat what I stated earlier: I want my contract to be cancelled (for real this time), and I don't want to pay fees that I am not responsible for. What this gym has done was to charge me an extra two months after my account was cancelled; plus an additional one-month cancellation fee, plus another month. That's four months they are claiming I owe, and that's not the worst part. He is also refusing to close my account. So I am still getting charged. This isn't accidental by the way; this is a deliberate plan (which others have similarly complained about). So to reiterate: I want my debt cleared and my account closed. Until he does that, I will not be satisfied. p.s. I would also like all of these comments to remain public, and for the public at large to see what kind of a person this is and what kind of business he runs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

as with all businesses you have policies and procedures. at our club we have a simple policy for people who join. we expect to be paid every month if you have agreed to pay every month. our club has been open for 8 years now and almost every person who has joined has also paid their dues. dues are automatically taken out of members account on the [redacted] of every month. if your account has a problem or there are no funds to cover your payment on the [redacted] we do a resubmit automatically on the [redacted]. we then call you and ask if you have a problem with your card or the bank.some members call us and tell us what the issue is and we deal with it together.we ask that you make a payment by the [redacted] manually otherwise our billing company charges the club a return fee of $25. we add that fee to your balance as per our agreement that you signed when you joined.we then try and contact you for the rest of the month to try and prevent the next months dues from al so "returning". this consumer was called a number of times and never responded. we then billed for the next month and the same thing happened. I then personally took it upon myself to email him and see what the issue was. I was told by him since he had not been to the gym in a few months he assumed his account was cancelled. that comes as no surprise to me when it comes to some people as they think "a gym" is not a real business. they feel that if they owe the gym money ,"what's the big deal".....I told this person that just because he doesn't come to the gym does not mean he is not responsible for payment. he then made a comment"good deal for you" in regard to the time he didnt come previous and paid for his monthly dues.I told him the policy about cancelling and collection of his debt and he chose to be flippant about it and told me directly to send him to collections.I then cancelled his account and no longer am I billing him. I also sent him to collections as per our policy here at the club.we are certainly a real business and we expect to be paid.[redacted] feels that I am being unprofessional and intimidating.I take my job very seriously and I love my members here at the club. those who choose to not pay their bill with us unfortunately fall into the category previously mentioned as the "What's the big deal I don't understand why I need to pay my dues when I have not been there for awhile". I have had a few too many of those here since we opened and most are still in collections. eventually when they need a loan or a mortgage they realize that yes indeed Tribeca Health and Fitness is owed that debt and we end up getting our just due.I wish all members would use the club more often to get in shape as we are open every day of the week 365 days a year.rude condescending and belligerent I am not, I just believe that when I am owed a debt that I am entitled to I should not be told "i haven't been there in awhile and I paid you some money I think it a good deal for you and I don't think a will pay what I owe".

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I think the fact that the business owner can't even bother to use correct punctuation or capitalization shows how little importance he places on this matter (and a lack of respect for the Revdex.com in general). He also has decided to repeatedly highlight a portion of our e-mail exchange that he believes paints me in a negative light, while conveniently ignoring all the portions that show his considerable negativity, condescension and intimidation. My complaint has not been resolved and I think it's clear it's not going to be resolved in this forum. I would appreciate if the Revdex.com would intervene in this case - at least in some capacity - to try and make a decision on the dispute. While I understand your role is as a mediator, providing a forum for us to simply send e-mails back and forth is not going to get us anywhere. In the interest of time, please help generate a tangible outcome here (or at least refer me to another agency that can). Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is a matter concerning Tribeca Gym, [redacted] and a my membership there as a consumer. I must preface that I am an independent personal trainer who also rents the facility occassionally for clients. In May, [redacted], owner/manager,informed me to process all cancellations in person by signing a cancellation agreement. As per his instructions, I did exactly that in the presence of him and his front desk staff, [redacted], who processed my cancellation paperwork. I received a phone call in July that I owed a balance of $72.75 for the month of July. I couldn't understand how since I paid first and last when I signed up. So I visited the location, and requested in person some clarification. I requested on 7/** from [redacted] a copy of the cancellation agreement because I didn't understand how I owed when I paid first and last month upfront. didn't get a copy. I trained 3 clients that day and upon leaving the front desk staff who was aiding another memberasked me to pay the balance due. [redacted], assumingly watching through cameras, called the front desk to check if I paid already. I was rushing t my next client and asked the front desk to have him call me or email me for proof that I owe. Considering since I use the facilities to train my private clients, I returned on 7/** and spoke with [redacted] again. I asked her for the cancellation agreement and she told me that [redacted] was busy at the moment, she would leave a message to have a copy for me. I paid the balance due out of good faith that [redacted] would leave a copy at the front desk for me. I returned today 7/**for my copy and [redacted] was instructed to tell me that I should have asked for a copy when I signed and right now is too cumbersome to find my paperwork. I explained since it was a legal document, I should have been provided with a copy just like all contracts and credit card slips. I asked to speak to [redacted] since I felt I was getting the run around with [redacted].I told her I didn't want to resort to a Revdex.com complaint but this lack of urgency in the matter is unacceptable. I was charged 50 dollars membership, possibly unwarranted, 25 dollar late Fee on top of that, over a document that would prove whether the charges are credible and yet no one wants to provide me a copy of this document. [redacted] comes to the front desk, yelling at me to get out of his establishment for causing him so much stress. He asked [redacted] to call police on me. I asked if that was necessary since I am asking for something I have every right to AND I paid for this month, soI have a right to access the premises as a paid customer.I asked when can I expect a copy so I wouldnt have to bothe him, he walked away, headed back downstairs, screaming " when he gets to it". He threatened me, told me I'm not wanted there, tried to scare with the police, when all he needed to was provide me with proof that I signed a legal cancellation agreement and that the last payment of 72.75 was merited. I couldn't believe for a legitimate transaction this would be the case.Desired Settlement: I need a copy of my executed cancellation agreement stating the date I cancelled. I need a copy of my contract for month to month access showing my [redacted] & last collected, and if the Revdex.com deems the transaction wasnt legitimate, a refund of my 72.75.

Business

Response:

Our policies are pretty clear as far as monthly payments, cancellations and also freezes and returns. WE .allowed [redacted] to join the club at the end of january 2013 and charged her a reduced monthly dues fee of only %50 per month when ourgoing rate is $65.She was also not charged an enrollment fee of $99 which is the norm with all memberships sold here. She also agreed in writing that if her billing did not go thru automatically each month on the [redacted] that she would be subject to a $25 return fee. Her April. May and June monthly dues did not come out as per our agreement so she should have been charged $ 25 for each month she returned but we also gave her a pass on that too. When she came to me to cancel her membership I told her she needed to put it in writing with my front desk and she would also be charged according to our policy. Our policy is "YOU MAY TERMINATE THE NON-COMMIT MONTHLY DUES MEMBERSHIP AT ANY TIME BY GIVING TRIBECA HEALTH AND FITNESS A 30 DAY WRITTEN NOTICE.AFTER THE RECEIPT OF THE TERMINATION NOTICE YOU WILL BE BILLED FOR ONE MONTH AND YOUR LAST MONTH'S PREPAID DUES WILL BE APPLIED TO THE FINAL MONTH OF MEMBERSHIP ANY PREPAID DUES OR DUES PROCESSED PRIOR TO YOUR EFFECTIVE DATE OF CANCELLATION ARE NON­ REFUNDABLE". She cancelled on May [redacted] and her dues for June were already being processed as is our policy to have them sent out on the [redacted] of each month. Any cancellation processed after the [redacted] of the month will automatically be billed once more as per our agreement. So we had to bill her again in July and her membership would then be good until Sept.[redacted] as per our agreement. Once again her dues did not come out of her account that she gave us to automatically bill her for the 4th time in 5 months so she was also subject to a $25 return fee which I did not waive. We called her numerous times to clear up the balance but she didn't respond to our calls. She did call and said she would be coming in to find out why she owed any balance and she was then told it was because of her non-payment of her monthly dues and a return fee. She contested it and said she would be in to clear it up and ask why she was being charged. She came in on July ** and put $81 on her account and went into the club to train 3 clients. When she finished up she was told she still had a balance and she said she was late for another client elsewhere so she left without paying again. She actually had to be stopped by my front desk employee and was asked what "she wanted to do about her account"? She tried to make it into a confrontation with my front desk staffer and was inappropriate in the way she responded as it was told to me by other members and trainers who were at the front desk at the time. She then proceeded to send me a number of emails

As you can see from the e-mails [redacted] does not take any responsibility for the 4 times her account was declined ,she also believes that it is normal for people to not pay their bills on time. She also was very abrupt and disrespectful towards my employees ,calling them lackeys and basically saying that they were yelling at her and telling her her credit card was erroneous, which it was. As far as her copy of her cancellation form I did tell her I would provide her a copy next week .On the form it clearly states her last day of usage as August [redacted] which would mean she would be billed for July as per our agreement.I would rather not have [redacted] enter my establishment again as she is disruptive and clearly unprofessional person and we will not tolerate that kind in my club.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ I still am not satisfied. If the documents that I requested state that I have access to the gym until August [redacted], I was denied access on Thursday July [redacted] at 2:35 pm. The afternoon front desk attendant (named Shamika) asked me to leave as per [redacted]'s instructions and he also didn't want me doing business there either.

Last week, the morning front desk attendant (named [redacted]) told me that I am allowed to continue working from that location and July [redacted] was my last day to enter as a member. So in response to the business response, I'm duped out of the end of July's membership, loss of profit to my business for a lack of a facility and lost $50 for August's membership.

To resolve, at this point, I am due

1) a prorated refund for July,

2) a full refund of $50 for the last month of August, and

3) I still need a copy of my cancellation agreement which [redacted] is referring to, that I originally requested allegedly signed in May 2013 in front of [redacted] and [redacted], for my records. Since he can provide it to the Revdex.com using this platform, I can accept a copy via this online mediated platform instead of entering his premises, just in case he decides to call police again.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This has been a very troubling situation and it needs to come to an end.[redacted] was an independent trainer at my club so she worked for herself and only paid me when her clients showed up and trained.She asked me for a membership for herself and I gave her a reduced fee .The membership was a monthly dues membership where we take money out of her account each month on or around the [redacted]. Unfortunantly our fees did not come out at least 4 times during her 5 months as a members and we extended her a courtesy and didn't charge her any $25 late fees which she justifiably owed.She then cancelled her membership on May [redacted] and as per our agreement she must then be billed one more time which means she was to be billed in July and then her prepaid final months dues would then be applied to August.This was all explained to her when she joined and also at the time when she cancelled.She is the one who signed off on it on the membership change form.It clearly states that her last day of usage in Aug [redacted].She then proceeded to not pay for July so her account was overdue so this time she was indeed charged a late fee because we called her numerous times and she did not respond.She came in and ignored my front desks attempt to collect her overdue fees and then started making all kind of silly accusations and threatened to call the Revdex.com.She was told she would get a copy of her cancel form in due time because we had to locate it(we don't keep those forms just sitting around ).That didnt seem to be good enough for her so I guess she then reported me to the Revdex.com.That is all well and good because we did nothing wrong.We were only trying to collect an overdue debt owed to us.We finally got her to pay her overdue balance on the [redacted] of July which is 17 days late.She has called my front desk staff "lackeys" and has been a distraction is no longer allowed into my place of business because of her slanderous and uncalled for comments which are derogatory and hurtful.As per our agreement we reserve the right to refuse entry to anyone who does not follow membership policies and club rules and regulations.We no longer wish to have [redacted] in our facility.I have attached her cancellation form and also a copy of our agreement where it is clear on the cancellation policy and also the rules and regulations. If you have any more questions I would be more than happy to answer them. Thank you, [redacted].........P.S..Our name is not Tribeca Gym but Tribeca Health and Fitness