Used TBT to transport my bike to IM texas. All went well on the before the race side. Drop off was easy and pick up was right on site. Took a total of 7 days to get there and was ready for pickup when I got there. Getting my bike back however has been ridiculous. sent an email after 10 days and got a automated email response of "sometimes it takes a little longer to get bikes back because of drivers needing rest etc..." sent another email to hopefully get a person to respond. Got a response of "your bike will be there today(Friday) sorry for the delay". Also phoned their customer service number and a very nice guy called back and said the the estimated time of delivery was Friday at 4 ish. Great now I'm happy but nope called the bike shop and no TBT had showed up by closing time of 5 pm. Its now Saturday and bike shop is open. Checked in again and they said they haven't seen TBT and have no way to contact them. Called TBT customer service once again and left a message but they are out of office until Monday. Where is my bike I will go drive and pick it up at this point! Ridiculous!
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Unfortunately, we were not asked for proof of the overcharge from this customer until after this complaint was filed with Revdex.comWe did provide the customer with the UPS invoice that showed the overcharge extended to him, but not until we contacted him regarding negative posts about our company in social media just week ago (Sept 15, 2015)It was only then, when we reached out about the negative posts, that he asked for proof of the overchargeAdditionally, we were not contacted by a credit card company, or any third party, to alert us that there was an issue regarding this overcharge We happily supplied the proof as soon as he requested it, and would have at any time in the months that had passed [redacted] he used our serviceWe feel this was an unfair attempt to defame our service, and we are actually quite perplexed as to the motivationWe provide customer service contacts on our website, in our email correspondence, and in social media and we're very unclear as to why this customer chose to go through 3rd parties to try to contact us (his credit card company, Revdex.com and social media)We have provided excellent service to our customers for the past years - including to this customer (he's used our service several times) - and plan to continue for years to come The attached UPS invoice is the one we supplied the customer and shows the same tracking number that the customer's bike was shipped with from his shop to us, TriBike Transport, and references the customers name in the PO We were unable to find a charge for the return shipmentSince the bike was shipped in the same container both ways, one of two things occurred: UPS did not catch the oversized dimensions of the box (this happens occasionally), or we packed it much tighter on the return trip (which happens quite often)
Initial Business Response /* (1000, 5, 2015/09/23) */
Unfortunately, we were not asked for proof of the overcharge from this customer until after this complaint was filed with Revdex.com. We did provide the customer with the UPS invoice that showed the overcharge extended to him, but not until we...
contacted him regarding negative posts about our company in social media just 1 week ago (Sept 15, 2015). It was only then, when we reached out about the negative posts, that he asked for proof of the overcharge. Additionally, we were not contacted by a credit card company, or any third party, to alert us that there was an issue regarding this overcharge.
We happily supplied the proof as soon as he requested it, and would have at any time in the 5 months that had passed [redacted] he used our service. We feel this was an unfair attempt to defame our service, and we are actually quite perplexed as to the motivation. We provide customer service contacts on our website, in our email correspondence, and in social media and we're very unclear as to why this customer chose to go through 3rd parties to try to contact us (his credit card company, Revdex.com and social media). We have provided excellent service to our customers for the past 11 years - including to this customer (he's used our service several times) - and plan to continue for years to come.
The attached UPS invoice is the one we supplied the customer and shows the same tracking number that the customer's bike was shipped with from his shop to us, TriBike Transport, and references the customers name in the PO.
We were unable to find a charge for the return shipment. Since the bike was shipped in the same container both ways, one of two things occurred: UPS did not catch the oversized dimensions of the box (this happens occasionally), or we packed it much tighter on the return trip (which happens quite often).
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Unfortunately, we were not asked for proof of the overcharge from this customer until after this complaint was filed with Revdex.comWe did provide the customer with the UPS invoice that showed the overcharge extended to him, but not until we contacted him regarding negative posts about our company in social media just week ago (Sept 15, 2015)It was only then, when we reached out about the negative posts, that he asked for proof of the overchargeAdditionally, we were not contacted by a credit card company, or any third party, to alert us that there was an issue regarding this overcharge We happily supplied the proof as soon as he requested it, and would have at any time in the months that had passed [redacted] he used our serviceWe feel this was an unfair attempt to defame our service, and we are actually quite perplexed as to the motivationWe provide customer service contacts on our website, in our email correspondence, and in social media and we're very unclear as to why this customer chose to go through 3rd parties to try to contact us (his credit card company, Revdex.com and social media)We have provided excellent service to our customers for the past years - including to this customer (he's used our service several times) - and plan to continue for years to come The attached UPS invoice is the one we supplied the customer and shows the same tracking number that the customer's bike was shipped with from his shop to us, TriBike Transport, and references the customers name in the PO We were unable to find a charge for the return shipmentSince the bike was shipped in the same container both ways, one of two things occurred: UPS did not catch the oversized dimensions of the box (this happens occasionally), or we packed it much tighter on the return trip (which happens quite often)
Initial Business Response /* (1000, 5, 2015/09/23) */
Unfortunately, we were not asked for proof of the overcharge from this customer until after this complaint was filed with Revdex.com. We did provide the customer with the UPS invoice that showed the overcharge extended to him, but not until we...
contacted him regarding negative posts about our company in social media just 1 week ago (Sept 15, 2015). It was only then, when we reached out about the negative posts, that he asked for proof of the overcharge. Additionally, we were not contacted by a credit card company, or any third party, to alert us that there was an issue regarding this overcharge.
We happily supplied the proof as soon as he requested it, and would have at any time in the 5 months that had passed [redacted] he used our service. We feel this was an unfair attempt to defame our service, and we are actually quite perplexed as to the motivation. We provide customer service contacts on our website, in our email correspondence, and in social media and we're very unclear as to why this customer chose to go through 3rd parties to try to contact us (his credit card company, Revdex.com and social media). We have provided excellent service to our customers for the past 11 years - including to this customer (he's used our service several times) - and plan to continue for years to come.
The attached UPS invoice is the one we supplied the customer and shows the same tracking number that the customer's bike was shipped with from his shop to us, TriBike Transport, and references the customers name in the PO.
We were unable to find a charge for the return shipment. Since the bike was shipped in the same container both ways, one of two things occurred: UPS did not catch the oversized dimensions of the box (this happens occasionally), or we packed it much tighter on the return trip (which happens quite often).