Trick Trucks

I am writing to inform you of the resolution regarding the complaint you received from a customer who had his car windows tinted,When Window tint is applied in the colder months the drying process is a lot longer due to the Cold temperatureCustomers are advised of thisbefore and after the window tinting is doneThey are instructed to be patient during the drying process which can take up to a week depending on how cold it isDuring the drying process the windows will look foggy due to condensation build up from the cold temperaturesThis fogginess will dissipate once the drying process is completed.In this case the customer was not patient and removed the tint before the drying process was completedHe removed the tint after days,After the tint was removed the only resolution was to re tint the windows and Once again inform the customer of the longer drying time during the colder months.Trick Tricks re tinted the customers windows at no charge after he had destroyed a perfectly good tint job by being impatient and not waiting for the drying process to be completedThe re tint was completed in the colder months and the customer waited the appropriate time for the tint to dry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Revdex.com,
              This response is reference to complaint [redacted]. We did not respond immediately because we did see or receive the first letter. This is a situation that we do take serious. [redacted] was a...

customer of ours. We did the work agreed upon. The customer came to get the install done. The job was taking longer than usual because we were having trouble getting power to the trailer harness that we were installing. I communicated with the customer consistently through the process. After a while the customer grew very impatient and started to get very hyper stating that he had somewhere he had to be and that he had to go immediately. We still at that point had not figured out the issue of no power to the trailer harness. I gave the customer his vehicle and asked if he could return tomorrow so that we could figure out the problem and get the job completed. He agreed at that time and left. After he left he called back and said the traction control and ABS lights were on his dash. My tech had made notes on the ticket that the vehicle had those lights on. The customer was in such a hurry and that was not we he came to our shop to check so I had not discussed it with the customer yet. I told him at that point my tech had noted those on the ticket and that they must have have been on the dash before he came. He insisted that it was our fault became very upset. I offered for him to come right back, he said no, and then I told the customer that I will gladly when he comes back up that we would check both lights at no charge to make sure. He agreed to still come the next day for us to work on the vehicle. The next morning we received a call letting us know that we received poor comments from a dissatisfied customer on our franchise facebook page. The post was done at 2 am. I then reached out to the customer and asked why he did that and stated that I thought we agreed for you to come back for us to complete the install. The customer responded that he didn’t make that post that his brother did from his page without his notice. That leads me to think that this could also be the case with this complaint. After talking to the customer he agreed to come back to our shop to let us finish the job and that he would get his brother to delete the facebook post.  This to this day has still not been done. The customer returned to our establishment and allowed us to finish the job. In working on the vehicle we downloaded all the wiring at the rear of the vehicle and began to trace the wires to see why we were not getting power. In doing this we realized that a connector was disconnected all the way behind the rear interior panel not in the location that we were working. The customer then proceeded to tell us that he knows how that happened. He had removed his spare tire kit and in doing so he must have hit it because it was difficult for him to do so and it jammed around hard in that area. Once we plugged that connector in we received power to our harness and the install was complete. Also by plugging in the connector it solved that ABS and traction control issue. In the end of this situation we stood behind our product and completed our work in a professional manner. We are extremely disappointed with this situation and how he has made it by trying to harm our name and reputation as a reliable local business. We would appreciate if you would return our rating on your site to good standing. If you have any questions or need any further info please call and we are more than willing to cooperate.
Thank you, 
[redacted]   
[redacted]      [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This business is horrible! If just one person reads this review/comment.... NEVER take your business to them. I could tell from the first voice contact with the lady at the front desk, she was rude, condescending. Her personal, business skills lacked any professionalism. This lady screamed at me for not bringing cash for the tow service, I replied to her that she didn't inform me to bring cash, she said it wasn't her job to tell me to bring cash. She informed me that if I didn't have a better attitude, she was going to keep my vehicle and charge me another day of storage and that I could come back the next day and I better have a better attitude. In closing, I can guarantee.. if she was an employee of mine, she would not talk to customers the way she talked to me.

Review: Prepaid for the installation of a T-connector (wire harness) on my 2007 FJ Cruiser. While setting up the appointment I asked if I could wait during the install because I had to go back to work. I was informed that this wasn't a problem and this install will take 30-45 mnutes tops.I arrived on time and they took my truck immediately. After waiting almost an hour the manager/owner went back to see how things were going. He came back and told me that the install was a little more complicated then first thought and said it would be another 20 minutes. A hour later the truck still wasn't finished and I informed them that I needed to get back to work. The owner/manager went back into the garage and 5-10 minutes later he came and told me the harness was installed. However, I didn't have driving lights in the back of my truck. He said that this MAY be there fault and told me to come back tomorrow when I have more time. I walked out of the business and started my truck and my ABS, Variable Stability Control Off light were on on my dash. I drove about two miles down the road and decided to turn around and leave the truck there to be fixed. When I entered the business the owner/manager asked if he could help me and I asked him if I could just leave the truck there because there seemed to be problems with the truck and I didn't feel comfortable taking it home. The manager/owner pulled the work ticket and he said that the tech wrote on the ticket that all these issues were present when he first pulled the truck into the bay. This is a flat out LIE. The owner/manager said that they will take a look at it again. I refused. During this entire time not once did the business admit any wrong doing or an apology for the issues that arose. I find it funny that the garage worked on the electrical and problems were present after and the business took no responsibility for those issues. Worst experience ever!!Desired Settlement: Would like to take vehicle to a certified garage (Toyota Dealer) and have the problem fixed. If the problem is deemed the fault of the previous install then the plantiff should cover the expense.

Business

Response:

Dear Revdex.com,

This response is reference to complaint [redacted]. We did not respond immediately because we did see or receive the first letter. This is a situation that we do take serious. [redacted] was a customer of ours. We did the work agreed upon. The customer came to get the install done. The job was taking longer than usual because we were having trouble getting power to the trailer harness that we were installing. I communicated with the customer consistently through the process. After a while the customer grew very impatient and started to get very hyper stating that he had somewhere he had to be and that he had to go immediately. We still at that point had not figured out the issue of no power to the trailer harness. I gave the customer his vehicle and asked if he could return tomorrow so that we could figure out the problem and get the job completed. He agreed at that time and left. After he left he called back and said the traction control and ABS lights were on his dash. My tech had made notes on the ticket that the vehicle had those lights on. The customer was in such a hurry and that was not we he came to our shop to check so I had not discussed it with the customer yet. I told him at that point my tech had noted those on the ticket and that they must have have been on the dash before he came. He insisted that it was our fault became very upset. I offered for him to come right back, he said no, and then I told the customer that I will gladly when he comes back up that we would check both lights at no charge to make sure. He agreed to still come the next day for us to work on the vehicle. The next morning we received a call letting us know that we received poor comments from a dissatisfied customer on our franchise facebook page. The post was done at 2 am. I then reached out to the customer and asked why he did that and stated that I thought we agreed for you to come back for us to complete the install. The customer responded that he didn’t make that post that his brother did from his page without his notice. That leads me to think that this could also be the case with this complaint. After talking to the customer he agreed to come back to our shop to let us finish the job and that he would get his brother to delete the facebook post. This to this day has still not been done. The customer returned to our establishment and allowed us to finish the job. In working on the vehicle we downloaded all the wiring at the rear of the vehicle and began to trace the wires to see why we were not getting power. In doing this we realized that a connector was disconnected all the way behind the rear interior panel not in the location that we were working. The customer then proceeded to tell us that he knows how that happened. He had removed his spare tire kit and in doing so he must have hit it because it was difficult for him to do so and it jammed around hard in that area. Once we plugged that connector in we received power to our harness and the install was complete. Also by plugging in the connector it solved that ABS and traction control issue. In the end of this situation we stood behind our product and completed our work in a professional manner. We are extremely disappointed with this situation and how he has made it by trying to harm our name and reputation as a reliable local business. We would appreciate if you would return our rating on your site to good standing. If you have any questions or need any further info please call and we are more than willing to cooperate.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.