Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a copy of the email correspondence I had with Acura of EscondidoOn Friday, January at 4:59pm, [redacted] wrote about a deal that he wanted me to come in on Saturday, January to closeThis is highlighted below in red:Lucy: I have a smoking deal for you on an AWD RDX With the $due at signing that you mentioned, I can offer this vehicle to you on a 36-month lease, with 10,miles per year, for the incredibly low payment of only $plus tax! That’s lower than the previous price you were quoted for a 2WD Please let me know if you will be here in the morning to complete the deal.His reference of whether I will be at the dealership in the morning meant very clearly that the deal would still be upheld on SaturdayThat prompted me to then reply that I will be at the dealership at 9:30am on Saturday to close the dealAll of these correspondences are documented in the attached email chain [redacted] also acknowledged this when I showed him his email agreement on Saturday that he made an offer that cannot be upheld due to miscommunications about the expiration of an incentivePer the Uniform Electronic Transaction Act (UETA) that California adopted in 1999, all email correspondences can be deemed as a legally binding contractTo provide a mutually accepting offer via email and over the phone on Friday night for me to come in on Saturday to close that deal and then retracting that deal when the customer arrives to the dealership is not acceptable and breaks the contractual agreement via email per the UETA Regards, Lucy Curtin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree that an internal discussion with *** to understand intent is the right managerial action from a dealership perspective However, from the email thread provided in my previous reply, it is clear that an offer was made in writing and that it was a deal that was set to be closed on Saturday, January Regardless of whether the intent was a mistake or a lie, an agreement was breached and I expect a resolution for that breachI will give you until Thursday to speak with *** but I do not see how the intent of the action changes the result that an agreement was breached.
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me We received the check for the balance yesterday, August 3, I did, however, check with *** *** *** *** for the dates of the various steps from their records.
Not surprisingly, they told a different story than Acura of Escondido***'s records show the following: (Again, I turned the vehicle over to Acura of Escondido on 6/15/2015); *** received payment from Acura on 6/25/2015; The DMV paperwork was sent to Acura on 7/4/2015.
We won't be doing business with Acura of Escondido againWe're driving a *** now.
Regards,
*** ***
Our salesperson asked the customer to come in on Friday 1/2/15, as the factory offer on the vehicle she was interested in (a 2015 Acura RDX) was expiring that day. The customer...
arrived on Saturday 1/3/15 and was told the deal could no longer be honored as the offer had expired. Please see the attached Acura bulletin regarding the vehicle she was interested in.
Our Client Relations Manager reached out to her with an e-mail as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of the email correspondence I had with Acura of Escondido. On Friday, January 2 at 4:59pm, [redacted] wrote about a deal that he wanted me to come in on Saturday, January 3 to close. This is highlighted below in red:Lucy:
I have a smoking deal for you on an AWD RDX. With the $800 due at
signing that you mentioned, I can offer this vehicle to you on a
36-month lease, with 10,000 miles per year, for the incredibly low
payment of only $358.37 plus tax! That’s lower than the previous price
you were quoted for a 2WD. Please let me know if you will be here in
the morning to complete the deal.His reference of whether I will be at the dealership in the morning meant very clearly that the deal would still be upheld on Saturday. That prompted me to then reply that I will be at the dealership at 9:30am on Saturday to close the deal. All of these correspondences are documented in the attached email chain. [redacted] also acknowledged this when I showed him his email agreement on Saturday that he made an offer that cannot be upheld due to miscommunications about the expiration of an incentive. Per the Uniform Electronic Transaction Act (UETA) that California adopted in 1999, all email correspondences can be deemed as a legally binding contract. To provide a mutually accepting offer via email and over the phone on Friday night for me to come in on Saturday to close that deal and then retracting that deal when the customer arrives to the dealership is not acceptable and breaks the contractual agreement via email per the UETA.
Regards,
Lucy Curtin
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a copy of the email correspondence I had with Acura of EscondidoOn Friday, January at 4:59pm, [redacted] wrote about a deal that he wanted me to come in on Saturday, January to closeThis is highlighted below in red:Lucy: I have a smoking deal for you on an AWD RDX With the $due at signing that you mentioned, I can offer this vehicle to you on a 36-month lease, with 10,miles per year, for the incredibly low payment of only $plus tax! That’s lower than the previous price you were quoted for a 2WD Please let me know if you will be here in the morning to complete the deal.His reference of whether I will be at the dealership in the morning meant very clearly that the deal would still be upheld on SaturdayThat prompted me to then reply that I will be at the dealership at 9:30am on Saturday to close the dealAll of these correspondences are documented in the attached email chain [redacted] also acknowledged this when I showed him his email agreement on Saturday that he made an offer that cannot be upheld due to miscommunications about the expiration of an incentivePer the Uniform Electronic Transaction Act (UETA) that California adopted in 1999, all email correspondences can be deemed as a legally binding contractTo provide a mutually accepting offer via email and over the phone on Friday night for me to come in on Saturday to close that deal and then retracting that deal when the customer arrives to the dealership is not acceptable and breaks the contractual agreement via email per the UETA Regards, Lucy Curtin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree that an internal discussion with *** to understand intent is the right managerial action from a dealership perspective However, from the email thread provided in my previous reply, it is clear that an offer was made in writing and that it was a deal that was set to be closed on Saturday, January Regardless of whether the intent was a mistake or a lie, an agreement was breached and I expect a resolution for that breachI will give you until Thursday to speak with *** but I do not see how the intent of the action changes the result that an agreement was breached.
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me We received the check for the balance yesterday, August 3, I did, however, check with *** *** *** *** for the dates of the various steps from their records.
Not surprisingly, they told a different story than Acura of Escondido***'s records show the following: (Again, I turned the vehicle over to Acura of Escondido on 6/15/2015); *** received payment from Acura on 6/25/2015; The DMV paperwork was sent to Acura on 7/4/2015.
We won't be doing business with Acura of Escondido againWe're driving a *** now.
Regards,
*** ***
Our salesperson asked the customer to come in on Friday 1/2/15, as the factory offer on the vehicle she was interested in (a 2015 Acura RDX) was expiring that day. The customer...
arrived on Saturday 1/3/15 and was told the deal could no longer be honored as the offer had expired. Please see the attached Acura bulletin regarding the vehicle she was interested in.
Our Client Relations Manager reached out to her with an e-mail as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of the email correspondence I had with Acura of Escondido. On Friday, January 2 at 4:59pm, [redacted] wrote about a deal that he wanted me to come in on Saturday, January 3 to close. This is highlighted below in red:Lucy:
I have a smoking deal for you on an AWD RDX. With the $800 due at
signing that you mentioned, I can offer this vehicle to you on a
36-month lease, with 10,000 miles per year, for the incredibly low
payment of only $358.37 plus tax! That’s lower than the previous price
you were quoted for a 2WD. Please let me know if you will be here in
the morning to complete the deal.His reference of whether I will be at the dealership in the morning meant very clearly that the deal would still be upheld on Saturday. That prompted me to then reply that I will be at the dealership at 9:30am on Saturday to close the deal. All of these correspondences are documented in the attached email chain. [redacted] also acknowledged this when I showed him his email agreement on Saturday that he made an offer that cannot be upheld due to miscommunications about the expiration of an incentive. Per the Uniform Electronic Transaction Act (UETA) that California adopted in 1999, all email correspondences can be deemed as a legally binding contract. To provide a mutually accepting offer via email and over the phone on Friday night for me to come in on Saturday to close that deal and then retracting that deal when the customer arrives to the dealership is not acceptable and breaks the contractual agreement via email per the UETA.
Regards,
Lucy Curtin