TRICO Electrical Maintenance Corp

The business has responded Please see below: In a response to the complain that *** from [redacted] *n [redacted] I did a job for her of running some data lines and interconnected her phone and computer system to her office, bed room kids room and attic room we also did some electrical work on her bed roomI send them a invoice for this work , of $ I didn't got anything until I finish the job when they got the invoice , the husband , that I never dell with it, calls me screaming that was to much money and that I didn't use the amount of materials that I was charging them for So we start a disagreement and a argument about the payment The husband told me after a wild that we will pay me in cash if we could agree on something we did agree on $ in cash They send me the amount we agree but the check was made to Trico electrical They never complained about the work and now months later she's claiming that the work is not working ? After what they said and did with payment , they have no word on what they say What I told her was if they pay me the diference I'll go back and check on the wiring otherwise they have the difference on the amount they pay me to pay some one helse to fix it I don't want to deal with this type of people that use working people and abuse them at there owne convenience

The business has responded Please see below: Good morning Re , [redacted] Now this person is claiming the 1,dollars back All the work and materials we install where cat 5e Internet wiring, the internet split box on office closet is ready for internet signal The wall jacks where probably catjacks versus cat5e that is probably claiming he didn't get There is no reason for as to refund the money to this person Since he never payed the original invoiced amount of 1,We have lost to much time with this isues If we want we will go back and remove ALL WIRING, MATERIALS, BOXES, PATCH BOX ON CLOSET, ALL WALL PLATES , EQUIPMENT And then we can think of refunding the money

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The original work scope that was requested by my wife and I was to place Internet connection points in the master bedroom, home office located in the attic and in our sun roomThe purpose of these connection points was to allow for connectivity throughout our homeContrary to Trico’s response statement the SOW did not include integration of telephony and Internet nor was any work done in my children's bedroomsThe equipment that was installed by Trico was designed for telephone usage and would not be functional for Internet connectivityTrico never tested the system or provided any guarantee of the performance of their workGiven that the work requested was not properly done and that the equipment installed was designed for telephony not Internet I am requesting that Trico Electric refund the $1,we paid them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
Trico Electrical in his second response concededthat the statement of work only included internet connectivity after claimingthat the job scope was for both internet and telephony in their previousresponseAs I have stated in my previous reply Trico installed improperequipment that made internet connectivity impossibleThe box that Tricoinstalled was designed for telephone connectivity only (see attached photo); itwas not designed for Ethernet cables. Itwas clear that it was the wrong box as they had to drill a hole in the front ofthe plastic box to fit the Ethernet wire through itAs I am not anelectrician, I had to take several hours to troubleshoot the system bycontacting my network provider, my router manufacturer and ultimately themanufacturer of the telephone box he installed who explained to me that theproblem was the box which can only be used for telephone wiresA specialswitch box for Ethernet cables was supposed to be installed. As I am out the money I paid TricoElectrical, I could not afford to hire another electrician to install theproper Ethernet switch boxThe wiring he installed was stripped and too shortto reach my router so I did pay for custom extender cables to be built andinstalled as a temporary fix for the systemTrico did not test theirinstallation when the work was completedWhen requested (multiple times) tocome and fix the system the owner refused saying he would come “if he felt likeit” and then never cameTrico electrical did not do the work they werecontracted and paid to doI request a full refund of the $1,the amountthat I paid to them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below:
Good morning . Re , [redacted]
 
Now this person is claiming the 1,250 dollars back . All the work and materials we install where cat 5e Internet wiring, the internet split box on office closet is ready for internet signal . The wall jacks where probably cat3 jacks versus cat5e that is probably claiming he didn't get . There is no reason for as to refund the money to this person . Since he never payed the original invoiced amount of 1,640 . We have lost to much time with this isues.  If we want we will go back and remove ALL WIRING, MATERIALS, BOXES, PATCH BOX ON CLOSET, ALL WALL PLATES , EQUIPMENT . And then we can think of refunding the money .

The business has responded.  Please see below:
In a response to the complain that [redacted]  from [redacted]n [redacted] . I did a job for her of running some data lines and...

interconnected her phone and computer system to her office, bed room kids room and attic room . we also did some electrical work on her bed room. I send them a invoice for this work , of $ 1650.00 . I didn't got anything until I finish the job . when they got the invoice , the husband , that I never dell with it, calls me screaming that was to much money and that I didn't use the amount of materials that I was charging them for . So we start a disagreement and a argument about the payment . The husband told me after a wild that we will pay me in cash if we could agree on something . we did agree on $ 1250.00 in cash . They send me the amount we agree but the check was made to Trico electrical . They never complained about the work and now 4 months later she's claiming that the work is not working ? After what they said and did with payment , they have no word on what they say . What I told her was if they pay me the diference I'll go back and check on the wiring otherwise they have the difference on the amount they pay me to pay some one helse  to fix it . I don't want to deal with this type of people that use working people and abuse them at there owne convenience .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The original work scope that was requested by my wife and I was to place Internet connection points in the master bedroom, home office located in the attic and in our sun room. The purpose of these connection points was to allow for connectivity throughout our home. Contrary to Trico’s response statement the SOW did not include integration of telephony and Internet nor was any work done in my children's bedrooms. The equipment that was installed by Trico was designed for telephone usage and would not be functional for Internet connectivity. Trico never tested the system or provided any guarantee of the performance of their work. Given that the work requested was not properly done and that the equipment installed was designed for telephony not Internet I am requesting that Trico Electric refund the $1,250 we paid them. 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We hired Trico Electric to install ethernet cables to give us hard-wired internet access in three rooms in our home. The owner of the company took advantage of us and charged us for hours that his men were not here and more wiring then he actually installed. We negotiated the price with him and he agreed to reduce the price from $1619.00 to $1250.00. We paid this in full. However, the wiring does not work and he refuses to come back to complete the work and make sure the set up is working properly. I called the owner for weeks and texted him. He did not respond and when he finally answered the phone he said he would come and then didn't. I texted him again last week and he said he would come and now he is sending me inappropriate angry messages saying if he "decides' he will come when he has time. He has been giving me the runaround for 5 days saying he would maybe come if he felt like it.

Additionally, I consulted with a computer professional today who said that the electrician should have installed the newer CAT6 cable wire and a "switch," rather than the box he installed with older CAT 5 wiring.

Overall, the electrician tried to over charge us for the work he did, is unwilling to come back to make the wiring work, he has sent me unprofessional texts, has given me the run around and apparently did not do the work properly.Desired Settlement: Since Antero has refused to come and make the wiring functional, I would like a refund as I will now have to hire someone else to redo the work

Business

Response:

The business has responded. Please see below:In a response to the complain that [redacted] from [redacted]n [redacted] . I did a job for her of running some data lines and interconnected her phone and computer system to her office, bed room kids room and attic room . we also did some electrical work on her bed room. I send them a invoice for this work , of $ 1650.00 . I didn't got anything until I finish the job . when they got the invoice , the husband , that I never dell with it, calls me screaming that was to much money and that I didn't use the amount of materials that I was charging them for . So we start a disagreement and a argument about the payment . The husband told me after a wild that we will pay me in cash if we could agree on something . we did agree on $ 1250.00 in cash . They send me the amount we agree but the check was made to Trico electrical . They never complained about the work and now 4 months later she's claiming that the work is not working ? After what they said and did with payment , they have no word on what they say . What I told her was if they pay me the diference I'll go back and check on the wiring otherwise they have the difference on the amount they pay me to pay some one helse to fix it . I don't want to deal with this type of people that use working people and abuse them at there owne convenience .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The original work scope that was requested by my wife and I was to place Internet connection points in the master bedroom, home office located in the attic and in our sun room. The purpose of these connection points was to allow for connectivity throughout our home. Contrary to Trico’s response statement the SOW did not include integration of telephony and Internet nor was any work done in my children's bedrooms. The equipment that was installed by Trico was designed for telephone usage and would not be functional for Internet connectivity. Trico never tested the system or provided any guarantee of the performance of their work. Given that the work requested was not properly done and that the equipment installed was designed for telephony not Internet I am requesting that Trico Electric refund the $1,250 we paid them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Good morning . Re , [redacted] Now this person is claiming the 1,250 dollars back . All the work and materials we install where cat 5e Internet wiring, the internet split box on office closet is ready for internet signal . The wall jacks where probably cat3 jacks versus cat5e that is probably claiming he didn't get . There is no reason for as to refund the money to this person . Since he never payed the original invoiced amount of 1,640 . We have lost to much time with this isues. If we want we will go back and remove ALL WIRING, MATERIALS, BOXES, PATCH BOX ON CLOSET, ALL WALL PLATES , EQUIPMENT . And then we can think of refunding the money .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseTrico Electrical in his second response concededthat the statement of work only included internet connectivity after claimingthat the job scope was for both internet and telephony in their previousresponse. As I have stated in my previous reply Trico installed improperequipment that made internet connectivity impossible. The box that Tricoinstalled was designed for telephone connectivity only (see attached photo); itwas not designed for Ethernet cables. Itwas clear that it was the wrong box as they had to drill a hole in the front ofthe plastic box to fit the Ethernet wire through it. As I am not anelectrician, I had to take several hours to troubleshoot the system bycontacting my network provider, my router manufacturer and ultimately themanufacturer of the telephone box he installed who explained to me that theproblem was the box which can only be used for telephone wires. A specialswitch box for Ethernet cables was supposed to be installed. As I am out the money I paid TricoElectrical, I could not afford to hire another electrician to install theproper Ethernet switch box. The wiring he installed was stripped and too shortto reach my router so I did pay for custom extender cables to be built andinstalled as a temporary fix for the system. Trico did not test theirinstallation when the work was completed. When requested (multiple times) tocome and fix the system the owner refused saying he would come “if he felt likeit” and then never came. Trico electrical did not do the work they werecontracted and paid to do. I request a full refund of the $1,250 the amountthat I paid to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,