Trico Long Distance Transportation, LLC

If I could give Long Distance Movers Alliance zero stars I would. They were, by far, the worst moving company I have ever experienced, and continue to be so. They have been dishonest, unresponsive, and careless.

On two occasions representatives from the sales office lied outright to me about the status of my belongings, which ended up being delivered two days after the end date of the delivery window they gave me. Both Mark [redacted] and Seneca told me that my belongings had left San Francisco and were en route to my destination, but days later Allan [redacted], "dispatcher," confirmed that they never left.

Once Long Distance Movers Alliance packed my belongings they never reached out to me with information, including the return of my calls, except on two occasions -- once when Mark called to collect my money, and once when Seneca returned my call to lie to me about my stuff leaving the warehouse. I called them almost every day for two weeks, sometimes two times a day because no one was calling me back. I have a record of 20 calls on my phone to them during the period between packing and delivery. This silence was very disconcerting, because I feared that they had lost my stuff and weren't contacting me because they were scrambling to find it. It turns out that the reason for their silence was just run-of-the-mill bad customer service and incompetence.

The day before the end of our delivery window, with no one contacting me with any updates, and with my calls going unreturned for as many as four days, I called multiple times. Finally Allan [redacted] admitted on the phone that Long Distance Movers Alliance would not be delivering my things within the contractual window, which was in direct conflict with what he had told me previously -- that the delivery would take place the last day of our window. At that point he still couldn't even tell me when they would arrive, giving me a three day window of possibility.

He blamed the delay on the truck's "mechanical problems," an excuse that, as I told him, really could not account for why my belongings didn't arrive over a period of ten days. Why were they only (supposedly) working on a plan B ten days after pick-up? Why could he not confirm the plan B even as we slipped into days after the end of the delivery window? In this conversation Allan promised me I'd be contacted the following day by the manager, Johnny [redacted], or by himself, with more information. Neither of them called me or returned my calls the next day.

The following Monday Johnny returned an email I sent complaining about Long Distance Movers Alliance's terrible customer service...finally. He is the only person I ever spoke to in their sales department who attended to my situation with any desire to appease us. With his persistence we finally got our stuff two days late. Still, no reparations have been made by the company for the delays in delivery. They have not even given us reimbursement for what they are contractually obligated to give for delivering outside of the window.

All of this isn't even to mention the damage we saw to multiple items, including dozens of bent children's books, broken toys, and a destroyed table and chairs, for example. Thankfully we bought movers insurance.

It is also worth noting that although they were contracted to build the furniture that they disassembled, the movers on the delivery end did such a shoddy job on our bed that it fell apart (luckily, before we slept in it).

It is also not to speak of the total disorganization and miscommunication between the sales end and the operations end. When Mark failed to write notes on my contract stating that he had guaranteed we would not be needing a shuttle truck at our delivery (a point detailed in emails sent prior to our pick-up and their total ghosting of me), Zoran, who did my onsite quote in the Bay Area and called to confirm my delivery, was extremely belligerent to me over the phone. This man is so poorly suited to a customer service role, I cannot even begin to fathom how he has not been removed to a position where his hothead, sexist, and patronizing attitude would be less visible to customers.

Obviously, I would never use this company again. I strongly suggest you give a side-eye to their overwhelming positive reviews, which I now look at with a high degree of suspicion.