Trifecta HVAC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Mr***Thank you for your valuable feedback regarding the recent interaction you had with our company We take your feedback seriously and we are very sorry that our company did not meet your expectations and caused you to feel that you were being taken advantage of The
situation you described definitely does not fall in line with our company's philosophy Please know that this was an isolated incident and that we are working hard to provide more training to the technician (***) that visited your home.Please allow us to make it up to you by not only refunding you the $diagnostic fee but also to make up the difference on the $you spent on the repair for your air conditioner with the other company We will be sending you a check for $plus $totaling $180.00We sincerely hope that you forgive us and accept our apologies for not providing you with an excellent experience with our company Please let us know if there is anything else we can help you with.Take care,*** P.Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Contacted Trifecta to recharge r22. Contacted them based on reviews read on yelp. Have older air conditioning unit that has never had r22 recharged. Advised trifecta of need to recharge at time of dignosis visit on June 26st. Was told that $89 charge would be subtracted from repair/recharge invoice. In detrimental reliance of their statement hired them. I had to work that day and had left a signed blank check (#[redacted] for my girlfriend to pay for repairs. Trifecta employee [redacted] came and immediately secured payment for dignosis ($89) and then, without looking at unit, preceded to tell her we need a new unit and they have no interest financing available. Red Flag. When he did look at unit he claimed had "clogg in system (tcv or filter dryer)". Did not provide written diagnostic of system as paid for. He did scribble a diagram that was pretty laughable. When I got home I was not a happy camper upon hearing andcseeing what transpired. Called Trifecta and requested my paid for diagnostic and free estimate. Two gentlemen arrived and examined unit. Told them what [redacted] said problem was and his drawing. They indicated they new what he meant. I went on room a observed the two trifecta employees examine unit. They determined that unit was nesrly out of r22 ([redacted] had told my girlfriend it was full)and that it had a leak. I asked where and they pointed to the only spot they could see where a leak was. They preceded to provided me an estimate for a new unit and get me an estimate for repair only. The repair would be $1,640. New unit would be $8,331. Contacted another company about r22 recharge and leak. Leak was where Trifecta employees pointed too and was a quick and easy fix. Unit was recharged and works great now. Saved replaced parts. Observed recharging and leak fix. Total cost about $180!!!Desired Settlement: Refund my $89. End business practice of charging for diagnostic when used only as leverage for selling unit replacement or grossing overcharging gullible consumers for "repairs".

Business

Response:

Dear Mr. [redacted]