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Trifecta Performance

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Trifecta Performance Reviews (1)

Hi, we are submitting a response to the complaint filed against our company, Trifecta Performance Inc., with the complaint ID of [redacted]:   "We, TRIFECTA Performance Inc., have received a complaint of ID [redacted], on, or around March 24th, 2017.  The complaint is in reference to a...

customer that purchased our 2014-2015 Chevrolet Cruze Diesel recalibration product.   TRIFECTA is in the business of providing aftermarket recalibration services to generally improve the performance, drivability, and/or support other aftermarket modifications.  We have a core tenet of doing this within the boundaries of vehicle emission pollution laws.   We have verified that the customer submitting the complaint (alleged complainant) ordered our product, on or about February 17th, 2015. We made the software download available shortly thereafter, and we can confirm the software was downloaded by someone, on, or about February 18th, 2015, at 17:08 local time.   On, or about August 30th, 2016, the alleged complainant submitted a product feedback report to our system in which they say:   "This tune works fine, there is a decent power and torque gain. I put about 20k miles on the car before doing the tune. Before the tune I was averaging about 42mpg, after the tune I get almost the exact same. The reason for only 3 stars is simple, Trifecta created the tune well over a year ago and has done nothing to improve it or allow for addition mods. There's a few other companies out there that now offer tunes for a Cruze that has a EGR, DPF, SCR and DEF delete kit installed. If I had to do over I would without a doubt go with another company, to bad the don't offer a trade in program."   As we read it, in this feedback, the alleged complainant states that we provided a product which works and performs as advertised, but, the alleged complainant is expressing discontent because in their opinion there should be some sort of "ongoing improvement" and/or support for "[sic] addition mods" (additional modifications).  While we generally continue development on various products to make various improvements, at the time of this writing, there have been no additional updates to this particular product simply because we have not found any new ways to improve it further.  It is already the best performance product in its class, against its competitors, and we have not found any means to improve performance without sacrificing reliability or causing additional vehicle emission pollution.   About the same time, on, or about August 29th, 2016, the alleged complainant also submitted a support request as follows:   "Do you offer an "off road" tune for the Cruze Diesel? Looking to delete EGR, DPF,DEF and SCR. Your competition offers an EFI Live version that removes allemission related components and works perfect on the Cruze. If you do offer thetune would you also have the physical parts such as the EGR plates and downpipe"   In this request, the alleged complaintant is stating that they are looking to delete crucial emissions components of a diesel-powered vehicle, e.g. the EGR (exhaust gas recirculation) valve, DPF (diesel particulate filter), DEF (diesel exhaust fluid injection system), and SCR (selective catalyst reduction system) and, as we read it, asking us to provide a customized product calibration that would allow the vehicle to both operate with these systems removed, and still be allowed to be licensed by circumventing emission self-test parameters in the engine control module.  This is not only against our core tenets, but is also extremely illegal per federal EPA (Environmental Protection Agency) regulations.  Furthermore, our terms and conditions (which must be accepted before the software is downloaded) clearly state if in fact we do offer any product customization, whether we offer support for a specific modification (such as deleting EGR, DPF, DEF, and SCR) is at our sole discretion.   In the complaint filed with the Revdex.com, the alleged complainant states that:   "Purchased a product from Trifecta Performance and left a 3 out of 5 star rating for this item.  Trifecta soon after removed my review and refuse to allow me to post my review again.  I have contacted them several times and they refuse to provide a resolution.  As of right now they refuse to provide any continued support for the item purchase, they refuse to allow me to post any reviews and the item was not as described."   We disagree with all aspects of this complaint.  We have not been able to find any evidence that the customer review was removed.  As of last contact with the alleged complainant, they expressed frustration (which seems to be part of the basis for this complaint) that we would not be willing to support their emission control device procedure.  We have reserved and exercised our right to decline to support the deletion of such vehicle emission pollution devices in accordance with our operating tenets and emission control law.   We have unequivocally provided the product, as advertised, in accordance with our stated terms and conditions."

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Address: 27522 NE 140th Pl, Duvall, Washington, United States, 98019

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