Trigen Energy LLC

To whom this may concern,Based on the transaction history of Mrs*** And concerning the recent transaction disputes and complaints, we would like to provide missing details about her complaints and history with Tint World HoustonMrs*** and her husband are both members of a previous
sponsored(by Tint World) car club based is Houston and has had multiple vehicles and multiple transactions with Tint World Houston including one previous and after the one in question and also including at the time she picked her vehicle up her husband also dropped off his vehicle for similar work to be preformed and has no issues with his car eitherMrs*** paid for this transaction with two forms off payment one which was *** *** *** and the second with with *** bank visaWe received the disputed notice from both and returning supporting documents that she signed stating she was satisfied with the work performed and would not dispute any form of this transaction and that there are no refunds, we also would like to inform that there was never any communication between Tint World Houston and Mrs***She never came back, called, emailed or reached out to us before disputing her cardsIt wasn't until she left us a star review on *** and created a dispute with the Revdex.com that we knew that there was a problem with the products and services providedWe contacted Mrs*** today and she visited our store this afternoon (6/7/16) to discuss issues and repairs/ replacement to any parts of her products and install she doesn't find satisfactoryShe also informed us that before she gave us the opportunity to fix or replace and part of her install that she has already visited a different store and paid to have part of the install redoneThe part of the install that she didn't find satisfaction in was a know option at the time of the original transaction for a up charge and she was given the option for it to be done differently (the way she had it redone) and she decided and declined the up chargeShe was also given a heavy discount of her husbands second vehicle that was completed by Tint World Houston the next dayWe have come to the conclusion to remove the product originally installed and to replace the clear bra to her satisfied inspectionShe agreed to remove and alter positively any disputes and review she had submitted and made. Thank you for your time.William *** Tint World Houston Highway South Houston, Texas 77079888-890-8468www.tintworld.com/Houston-tx-