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Trigo Lending Inc.

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Reviews Trigo Lending Inc.

Trigo Lending Inc. Reviews (5)

customer was to withdraw this complaint

We have addressed the issue with the customer. The water problem was and is not our responsibility. He indicated to us that he would be withdrawing the complaint and will follow up to see that he does.[redacted]

[redacted] left out some pertinent details of the second call. It actually reads "checked r22 refrigerant found all leaked out. Found leak in evaporator coil and also leak on outdoor condenser. system needs to be replaced due to condition.  The part where we found two leaks is pretty...

important.  Soon after we were there he had a "friend" cut into the outdoor coil and make a repair. That is not something we would do on a unit from 1997, as it is a bad investment and usually ends up with more leaks and system failure.  He did not indicate any repairs inside, which means the indoor unit is still leaking at a pace that may or may not cause the system to not cool again this year. Our previous call to the home was 15 months ago and the refrigerant level was fine.The short of it is simple. Had the refrigerant being added the first day lasted until next year because there was a slow leak, all would be fine.  Because it leaked quickly, we are devious thieves.  We were able to find the leaks in both coils because the refrigerant and dye were added after the homeowner okaying the work.  No refrigerant is added without consent because it is very expensive.  If the system had run until the end of the season, they would have been contacted to have us come and look for the dye, to prevent a problem next year. Right now, they have a system that may, or may not, work for the rest of the season. It is however, still leaking and not repaired. Our procedure, and billing was correct.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Please remove complaint from elm air account. I was wrong and jumped the gun in filing 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After ELM determined that the system is functioning "properly" or "perfectly" as the technician stated on his bill,  the unit continued to trip the circuit breaker. We have a service contract with HomeServ but did not originally call them since ELM had performed extensive repairs on our system that were supposedly still under "warranty" and we were concerned the circuit breaker tripping could be related to those repairs ( compressor/ evaporator coils) .   As the "warranty" was about to expire we wanted to ensure their was not a problem related to their work. Since ELM could not identify the problem and were of no help to offer additional solutions other then demanding payment and being rude we called homeserv.  They came to our residence the following business day and evaluated the AC thoroughly.  They found the problem to be related to Elms original installation of the compressor last september which was under there so called "warranty"  The wires connected to the compressor had loosened as they were improperly installed according to homeserv.  They replaced ALL the wires and connectors free of charge and we have not had a problem with the unit tripping since.  Not only was ELM unable to identify a problem  related to their own work they offer "warranties" that are quite frankly worthless and fraudulent.  Or maybe they were just buying time until the "warranty" expired so that they could slap us with another large bill as it would seem would be in line with their business principles??  I believe payment for such a service call would be ludicrous and would violate every tenet of a respectable business transaction.  Mind you this is how we are treated after the prior owners of our residence purchased the AC from ELM and we have subsequently had multiple large repairs performed by them.  We have definetely learned our lesson in our dealing with ELM and I would advise others reading these posts to choose a more reputable company.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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