Sorry, you did indeed email the contract to me - it was originally sent through docusign, which is what I had looked at, it was indeed on file from your email in 2013.I am unsure how to address communication, as you have worked with us for three years You have been under a month to month contract for much of this time We have offered to stop working together in the past, yet you did not want to In the end, we terminated the contract We have had many unanswered calls to you, including the one that ended in a large repair It was a no power issue that was not resolved for days on 7/23/so we did indeed authorize the repair to protect you, your asset, and our company This was an electric outage, it HAD to be done As we have terminated or been terminated by very few owners in our time, I am unsure what to make of the last statement of the supposed other property managers We are active in both the National Association of Property Managers where I proudly served as the Minnesota Chapter President and the Minnesota Multi Housing Association where I currently serve as the Chair of the Independent Owners Committee It is natural in our business that personalities are sometimes not a great match It is what we terminated our relationship If there is indeed an issue where we improperly charged management fees in the past, I am MORE than happy to refund those fees I have concerns of the damage to my and my companies reputation that you seem intent on doing I have no desire to treat any contract unfairly You are very difficult to work with, which is fine, my job was to manage my company as they managed your property We have put tremendous effort into that I have multiple emails from my staff of the calls with you were essentially a one sided yelling match I have multiple emails questioning your stability I have multiple emails requesting we terminate the contract I did what I thought was best which was to continue on and manage your asset while we would get occasional nasty calls I did it until we could no longer, and it was at the time that we finally caved in that you chose to make a public complaint.I am sorry, I simply do not have the time or energy to make a public "war" on he said/she said While I have access to all emails, I do not have access to the phone calls I am happy to resolve any material issues, namely, if you were improperly charged fees, I am happy to refund The tenants we were happy to manage through getting them current, but at this point, we are unable The tenants have all intentions to pay and have a rent plan, so please reach out to them If you wish to discuss your large repair I am happy to, as I stand behind we cannot leave your place without electricity and we were unable to reach you to get it resolved We used licensed and insured contractors, we have provided you with the receipts, and in the end, it was the right thing to do
I am sorry you are disappointed with the service you received It is somewhat concerning as you have not been under contract with us, indeed it was our company that terminated services with you We had actually made attempts to do this in the past but you had essentially refused and at the time we chose it was best for the tenants and the asset to remain.I am unsure of the concern over the tenant placement, as it was done in accordance to how we operate and any agreements we would have made This would have included a background screening in accordance with our posted rental criteria, including credit, criminal, job, and past rental history It is true, and federal law, that we cannot share credit information I am unsure why it would be a complaint against us, as we are following the law to protect both our company, you, and the asset we manage on your behalf.As for management fees, we do indeed charge fees during the time that you work with us, and our contract does not state anything otherwise As you know, we had acquired management of your property through a purchase of another management company We had sent you a new contract in which you would not sign That contract did state our terms and it is the contract we would follow While we typically would not manage a property without it signed, we again felt it was in the best interest for you, your property, and the tenants if we proceeded while working with you I am very sorry that the tenants have often been behind on rent and difficult to work with We had recommended in the past to terminate their lease and acquire new tenants, but we were unable to get you to agree Throughout that time, we have dealt with demands such as only wanting to correspond with one person in our office and through written letter, phone calls lasting over an hour, mostly of non-constructive dialogue, constant threats of lodging complaints yet an unwillingness to use other management companies (that we offered to help you acquire), and more.In the end, I had notified the staff to terminate the agreement as we could no longer justify the liability of an owner that seemed to nearly relish in being angry with our company, yet not wanting to leave We have been trying to reach you by phone, yet it goes straight to voicemail In the three years we have management your property, you have reached out or responded to me via email ONCE and that was to begin this complaint I am unsure what you want now, or ever wanted I do wish things were not at this point, and if I thought in anyway you had desires to listen to our advice, we would have been happy to continue As it stands, I wish you the best, we will do everything in our power to make a smooth transition for you and the tenants
Sorry, you did indeed email the contract to me - it was originally sent through docusign, which is what I had looked at, it was indeed on file from your email in 2013.I am unsure how to address communication, as you have worked with us for three years You have been under a month to month contract for much of this time We have offered to stop working together in the past, yet you did not want to In the end, we terminated the contract We have had many unanswered calls to you, including the one that ended in a large repair It was a no power issue that was not resolved for days on 7/23/so we did indeed authorize the repair to protect you, your asset, and our company This was an electric outage, it HAD to be done As we have terminated or been terminated by very few owners in our time, I am unsure what to make of the last statement of the supposed other property managers We are active in both the National Association of Property Managers where I proudly served as the Minnesota Chapter President and the Minnesota Multi Housing Association where I currently serve as the Chair of the Independent Owners Committee It is natural in our business that personalities are sometimes not a great match It is what we terminated our relationship If there is indeed an issue where we improperly charged management fees in the past, I am MORE than happy to refund those fees I have concerns of the damage to my and my companies reputation that you seem intent on doing I have no desire to treat any contract unfairly You are very difficult to work with, which is fine, my job was to manage my company as they managed your property We have put tremendous effort into that I have multiple emails from my staff of the calls with you were essentially a one sided yelling match I have multiple emails questioning your stability I have multiple emails requesting we terminate the contract I did what I thought was best which was to continue on and manage your asset while we would get occasional nasty calls I did it until we could no longer, and it was at the time that we finally caved in that you chose to make a public complaint.I am sorry, I simply do not have the time or energy to make a public "war" on he said/she said While I have access to all emails, I do not have access to the phone calls I am happy to resolve any material issues, namely, if you were improperly charged fees, I am happy to refund The tenants we were happy to manage through getting them current, but at this point, we are unable The tenants have all intentions to pay and have a rent plan, so please reach out to them If you wish to discuss your large repair I am happy to, as I stand behind we cannot leave your place without electricity and we were unable to reach you to get it resolved We used licensed and insured contractors, we have provided you with the receipts, and in the end, it was the right thing to do
I am sorry you are disappointed with the service you received It is somewhat concerning as you have not been under contract with us, indeed it was our company that terminated services with you We had actually made attempts to do this in the past but you had essentially refused and at the time we chose it was best for the tenants and the asset to remain.I am unsure of the concern over the tenant placement, as it was done in accordance to how we operate and any agreements we would have made This would have included a background screening in accordance with our posted rental criteria, including credit, criminal, job, and past rental history It is true, and federal law, that we cannot share credit information I am unsure why it would be a complaint against us, as we are following the law to protect both our company, you, and the asset we manage on your behalf.As for management fees, we do indeed charge fees during the time that you work with us, and our contract does not state anything otherwise As you know, we had acquired management of your property through a purchase of another management company We had sent you a new contract in which you would not sign That contract did state our terms and it is the contract we would follow While we typically would not manage a property without it signed, we again felt it was in the best interest for you, your property, and the tenants if we proceeded while working with you I am very sorry that the tenants have often been behind on rent and difficult to work with We had recommended in the past to terminate their lease and acquire new tenants, but we were unable to get you to agree Throughout that time, we have dealt with demands such as only wanting to correspond with one person in our office and through written letter, phone calls lasting over an hour, mostly of non-constructive dialogue, constant threats of lodging complaints yet an unwillingness to use other management companies (that we offered to help you acquire), and more.In the end, I had notified the staff to terminate the agreement as we could no longer justify the liability of an owner that seemed to nearly relish in being angry with our company, yet not wanting to leave We have been trying to reach you by phone, yet it goes straight to voicemail In the three years we have management your property, you have reached out or responded to me via email ONCE and that was to begin this complaint I am unsure what you want now, or ever wanted I do wish things were not at this point, and if I thought in anyway you had desires to listen to our advice, we would have been happy to continue As it stands, I wish you the best, we will do everything in our power to make a smooth transition for you and the tenants