Trillium Creek Dermatology & Surgery

Initial Business Response / [redacted] (1000, 6, 2015/11/20) */ (Revdex.com Copied from attached documentsPlease See Attached Documents.) November 18, 2015, This letter is in response to Case # [redacted] , Mr [redacted] ***Mr [redacted] has called out office questioning his billHe spoke with two of our billing employees, Beth and TimBoth employees explained the ledger to the patientMr [redacted] was not satisfied by either of these conversations and so he reached out to meI was out of the office when he left me the voice message, hence the lag in response timeI explained the ledger to the patient and even had Tim, in our billing department, email Mr [redacted] his ledgerOn November 17th, Mr [redacted] called into our office and paid his outstanding billThis matter has been resolved Sincerely, Aaron F [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) the response from Aaron at Trillium Creek is not at all accurateIt is true that Tim and Beth in billing SENT me a copy of the detailed billing but neither of them explained it to meThey just sent it and asked me to look at it and go through it to try to figure it outWhen I talked to Aaron, I asked him several times to explain it and to tell me the specific amounts that I owed for specific dates of serviceEven though I asked for this several times, he refused to explain it to me or go through it to help me understandFinally Aaron hung up on me and then he proceeded to send me a letter saying that my wife and I can never come back to the office as a patientWe were dismissed In addition, I had asked Aaron for a day extension on my bill so that I could figure it out and get it paidHe also refused to do this and instead the bill was sent to collections a few days laterI found this out after my wife and I spent several hours over the weekend going through the detailed statement trying to figure out the bill ourselves and then called in the next week to pay our bill (it had already been sent to collections)We did pay it and thankfully I confirmed with Beth at the office as well as the collection company who mailed us a letter that this is not supposed to be reflected on our credit report Never in my life have I had such a negative experience with an office trying to get a bill resolved

Initial Business Response /* (1000, 6, 2015/11/20) */
(Revdex.com Copied from attached documents. Please See Attached Documents.)
November 18, 2015,
This letter is in response to Case #[redacted], Mr. [redacted]. Mr. [redacted] has called out office questioning his bill. He spoke with two of our billing...

employees, Beth and Tim. Both employees explained the ledger to the patient. Mr. [redacted] was not satisfied by either of these conversations and so he reached out to me. I was out of the office when he left me the voice message, hence the lag in response time. I explained the ledger to the patient and even had Tim, in our billing department, email Mr. [redacted] his ledger. On November 17th, Mr. [redacted] called into our office and paid his outstanding bill. This matter has been resolved.
Sincerely,
Aaron F[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the response from Aaron at Trillium Creek is not at all accurate. It is true that Tim and Beth in billing SENT me a copy of the detailed billing but neither of them explained it to me. They just sent it and asked me to look at it and go through it to try to figure it out. When I talked to Aaron, I asked him several times to explain it and to tell me the specific amounts that I owed for specific dates of service. Even though I asked for this several times, he refused to explain it to me or go through it to help me understand. Finally Aaron hung up on me and then he proceeded to send me a letter saying that my wife and I can never come back to the office as a patient. We were dismissed.
In addition, I had asked Aaron for a 30 day extension on my bill so that I could figure it out and get it paid. He also refused to do this and instead the bill was sent to collections a few days later. I found this out after my wife and I spent several hours over the weekend going through the detailed statement trying to figure out the bill ourselves and then called in the next week to pay our bill (it had already been sent to collections). We did pay it and thankfully I confirmed with Beth at the office as well as the collection company who mailed us a letter that this is not supposed to be reflected on our credit report.
Never in my life have I had such a negative experience with an office trying to get a bill resolved.

Initial Business Response /* (1000, 5, 2015/07/27) */
(Revdex.com - Converted from original document. See file.)
This letter is in response to Case #[redacted]. I spoke with the patient in regards to this matter. We agreed on resolving the situation and a complete refund has been granted. This issue is...

now completely resolved.
Sincerely,
Aaron F[redacted]
General Manager