I used Trillium to move some furniture and other items from Calgary to North Carolina Two antique, family heirloom, chairs were broken in the process These were SOLID wooden chairs How much mishandling does it take to break them into pieces?! I submitted a claim, but it's been seven weeks and I've heard nothing [redacted]
If you are looking for a moving company absolutely DO NOT use Trillium moving and storage. Besides being 7.5 hours late on move day which created a whole slew of problems, they gave me an email quote of $2,300 and upon arrival in NS charged me over double the quote price. They require a certified cheque before releasing my belongings, so your out of luck if they have not done the job you paid for. It took 6 weeks and 1 day for my belongings to arrive. They broke my king size bed frame and T.V, lost $150 worth of my belongings and damaged every single piece of my furniture in big ways. ( broken parts, gouged and dented) Their employees led me to believe the company would take care of damages done through an insurance claim which took approximately 9 weeks to process. I had to document with pictures all my claims of damage. The claim was over $5000 in damages and they are offering me $75. They told me I needed to have added additional insurance coverage to have had better coverage. That they are sorry for the damages done, but basically too bad. They said that the money I saved by not getting additional insurance could be used now to replace the things they lost, destroyed and damaged. I paid this company approximately $5000 to lose, destroy and damage my belongings. Their lack of action is unethical and immoral. Please do not make the same mistake as me.
Most of my stuff made the trip from Winnipeg to Ottawa Unfortunately I wanted, and had expected, all of my stuff to make Dealing with this company was a hassle from the second they got my things loaded into their truck The final price was double what they quoted for a one bedroom apartment On top of that there were at least two unaccounted for boxes (actually one box and a bag) and my vacuum When they came to drop off the items they unloaded a chair that wasn't mine, which I quickly pointed out to them I called them immediately when I noticed items were missing (the bag and vacuum were to easy to spot) and they sent me the paperwork to file a claim I told them that I wanted the items and asked them to contact the truck and they told me that they could check their warehouse but that the truck had already left to the next location I followed up by email no less than three times after asking if there was any luck locating my items They would apologize, tell me they would contact the warehouse and message me when they had a reply and I never heard from them again I do not recommend
I used Trillium to move some furniture and other items from Calgary to North Carolina Two antique, family heirloom, chairs were broken in the process These were SOLID wooden chairs How much mishandling does it take to break them into pieces?! I submitted a claim, but it's been seven weeks and I've heard nothing [redacted]
If you are looking for a moving company absolutely DO NOT use Trillium moving and storage. Besides being 7.5 hours late on move day which created a whole slew of problems, they gave me an email quote of $2,300 and upon arrival in NS charged me over double the quote price. They require a certified cheque before releasing my belongings, so your out of luck if they have not done the job you paid for. It took 6 weeks and 1 day for my belongings to arrive. They broke my king size bed frame and T.V, lost $150 worth of my belongings and damaged every single piece of my furniture in big ways. ( broken parts, gouged and dented) Their employees led me to believe the company would take care of damages done through an insurance claim which took approximately 9 weeks to process. I had to document with pictures all my claims of damage. The claim was over $5000 in damages and they are offering me $75. They told me I needed to have added additional insurance coverage to have had better coverage. That they are sorry for the damages done, but basically too bad. They said that the money I saved by not getting additional insurance could be used now to replace the things they lost, destroyed and damaged. I paid this company approximately $5000 to lose, destroy and damage my belongings. Their lack of action is unethical and immoral. Please do not make the same mistake as me.
Most of my stuff made the trip from Winnipeg to Ottawa Unfortunately I wanted, and had expected, all of my stuff to make Dealing with this company was a hassle from the second they got my things loaded into their truck The final price was double what they quoted for a one bedroom apartment On top of that there were at least two unaccounted for boxes (actually one box and a bag) and my vacuum When they came to drop off the items they unloaded a chair that wasn't mine, which I quickly pointed out to them I called them immediately when I noticed items were missing (the bag and vacuum were to easy to spot) and they sent me the paperwork to file a claim I told them that I wanted the items and asked them to contact the truck and they told me that they could check their warehouse but that the truck had already left to the next location I followed up by email no less than three times after asking if there was any luck locating my items They would apologize, tell me they would contact the warehouse and message me when they had a reply and I never heard from them again I do not recommend