Trillium Project Management Ltd.

We purchased a house from [redacted] in 2012 with a completion date of July 1st, 2013. We loved the house and the location. We looked at [redacted] 's prospectus which made many promises if quality and customer satisfaction. We were quite excited. At the end of May 2013 our lot was still a hole in the ground and no permits taken out. No communication whatsoever. When we bought, they were on to their second builder who made a lot of excuses, blaming the City of Maple Ridge for the delay with the permit when in reality we had checked and no permit application submitted. Then the builder blamed the delay on their own onsite realtor. That realtor eventually left and a new one arrived.. Then that realtor also left a few months later without warning. But not before their second builder left. Before they finished our house the third realtor arrived, [redacted] , and he was really disinterested in assisting us since he got no commission on our deal. Finally they brought Trillium Project Management in to take over this development. But nothing changed. Our house was five months late. The onsite superintendent constantly deflected any responsibility for various deficiencied. We knew that there would be deficiencies and of course the builder would need time to come back and correct defiencies. We expected that. What we we not prepared for was that they wouldn't even take responsibility for several very obvious defiencies. It was like pulling teeth and became quite hostile. They would stall, make excuses and blame their trades. The assistant superintendent would make appointments and not show up. When he did come in he would damage more then he fixed. As we got to know our neighbours we all realized that we all had the same problems and deficiencies. All of us. When we tried bringing these issues to the attention of [redacted] and the project manager of Trillium Project Management, he came out and looked at our deficiencies. He said he argeed with 75 percent of them. After that we never heard from him again and he never returned our phone calls. [redacted] and his son [redacted] also never returned our phone calls. Two years later we are still waiting for a number of serious deficiencies to be corrected. We feel taken advantage of and ignored by the owners of [redacted] and Trillium Project Management. We also feel let down and misled by the [redacted] Insurance guarantees because the insurance did absolutely nothing to ensure deficiencies were corrected. So don't buy into these guarantees and warrantees. [redacted] has terrible customer service. They do not treat their homeowners with respect and they certainly do not stand behind their work.

We purchased a house from [redacted] in 2012 with a completion date of July 1st, 2013. We loved the house and the location. We looked at [redacted]'s prospectus which made many promises if quality and customer satisfaction. We were quite excited. At the end of May 2013 our lot was still a hole in the ground and no permits taken out. No communication whatsoever. When we bought, they were on to their second builder who made a lot of excuses, blaming the City of Maple Ridge for the delay with the permit when in reality we had checked and no permit application submitted. Then the builder blamed the delay on their own onsite realtor. That realtor eventually left and a new one arrived.. Then that realtor also left a few months later without warning. But not before their second builder left. Before they finished our house the third realtor arrived, [redacted], and he was really disinterested in assisting us since he got no commission on our deal. Finally they brought Trillium Project Management in to take over this development. But nothing changed. Our house was five months late. The onsite superintendent constantly deflected any responsibility for various deficiencied. We knew that there would be deficiencies and of course the builder would need time to come back and correct defiencies. We expected that. What we we not prepared for was that they wouldn't even take responsibility for several very obvious defiencies. It was like pulling teeth and became quite hostile. They would stall, make excuses and blame their trades. The assistant superintendent would make appointments and not show up. When he did come in he would damage more then he fixed. As we got to know our neighbours we all realized that we all had the same problems and deficiencies. All of us. When we tried bringing these issues to the attention of [redacted] and the project manager of Trillium Project Management, he came out and looked at our deficiencies. He said he argeed with 75 percent of them. After that we never heard from him again and he never returned our phone calls. [redacted] and his son [redacted] also never returned our phone calls. Two years later we are still waiting for a number of serious deficiencies to be corrected. We feel taken advantage of and ignored by the owners of [redacted] and Trillium Project Management. We also feel let down and misled by the [redacted] Insurance guarantees because the insurance did absolutely nothing to ensure deficiencies were corrected. So don't buy into these guarantees and warrantees. [redacted] has terrible customer service. They do not treat their homeowners with respect and they certainly do not stand behind their work.