Trilogy Apartments

Complaint: [redacted] I am rejecting this response because:? My $300Deposit was NON REFUNDABLE the other option was One Month In Advance which is the standard practiceThe Non-Refundable $was explained as a “Bond” against damageNo I did not have a Lawyer so I am unclear of the fine printThere was Wear and tearThere was NO Reason to resurface the bath tub or regrout, that is a plus year oldIt is Insane that as Stove was Damaged to the extent claimedThat Stove was in perfect working order, it had been used but there was NO Damage that would require replacementI have state I spilled coffee on the bedroom rug, living there a year, these things happen, fine that is a fair claimPaint the Walls? After living there, no claims of damage to the Plaster? Wear & Tear that should be expectedI am more than willing to go to Small Claims CourtTrilogy has a clear pattern of “Bullying” as the Cost of fighting is not worth the effort or moneyYes, it would be easier and much cheaper to just pay the Trilogy Apartment the extra $but as you can see, this is a clear pattern to shift up keep cost to Tenants when they move out[redacted] *.Saint Louis, MO? friends? reviewsShare reviewEmbed reviewComplimentSend messageFollow [redacted] *star rating 1/13/2017? ? Updated reviewThe difference between moving in, living here, and moving out.? Before you move in EVERYONE is delightfulOnce you sign the lease it's okayOnce the office manager decides you might be scary to deal with she goes underhandedShe avoids your calls,? allows her poorly trained leasing agents to insult you, and then sends bills to your apartment address when when you give her your new move in oneDON'T I REPEAT DON'T MOVE IN HERE! It was heaven, then purgatory and now ***.? If I could get this place negative marks I would[redacted] *.Saint Louis, MO? friend? reviews? photoShare reviewEmbed reviewComplimentSend messageFollow [redacted] *star rating 5/29/2016We should have looked moreI feel like we were stuffed in with the not the greatest neighbors, who can be pretty loudWhen anyone opens the door to the building and close and opens their door you hear everything and at or am it's a little annoyingIf someone is above you, you hear EVERYTHINGWhen people go up and down the steps it's super loudOur drains were clogged where the dishwasher and the sinks wouldn't drain and it took weeks and a call to get it taken care ofThe garbage disposal hasn't worked since we got thereI feel like we got a low grade apartment, I'd honestly like to see others to compareAfter a couple months in I'm already looking forward to our lease endingThe location is great and the grounds always look nice, but the apartments themselves are less than mediocreI'd say keep looking, maybe go across the highway and look at [redacted] .Former Trilogy Apartments ResidentThe staff is very deceitfulI was put in different apt because of management unprofessionalism and one that had roaches and miceOne we agreed to break lease I was sent a billI will be sending the corporate office a nice long letter as well as pictures and names of people that has witness this madnessThey will blame maintenance as well as offer an apartment that is not availableThey go off of so call future reports of residents that lease is up but didnt promise to move out or stayWhat an inconvenience.June 12, 2017Trilogy Apartments ResidentCertified ResidentThey have very poor customer serviceI recently had a leak in the roof wet the ceiling in one of the rooms of my apartmentI was treated like I personally caused the problem and they have been very hands off about this major issue.February 02, 2017Trilogy Apartments ResidentCertified ResidentThere have been several maintenance issues during our stay at this complex that either have not been addressed, or took several calls and visits to the leasing office before getting them repairedA job that was supposed to be done on our second bedroom ceiling took more than two months to be completed, and we also called numerous times to get a rodent removed from our ceiling and the rodent either died or moved out on its own because none of the traps set by the maintenance team worked.January 15, 2017Trilogy Apartments ResidentCertified ResidentI was recently taken to court for $in unpaid rentThe first part of Nov I contact the office to let the know that I would be paying rent after the 5thI did give a specific dateI was contacted by the office on the 15th I did return the call but it was after hour here again confirming the original pay dateI paid on that dateTwo days later there's a legal notice on my doorGoing to court I found out that if was for $plus legal fees of over $unbelievable!January 14, 2017Check Availabilityor Call: [redacted] SlideshowVideoTourApartment Guide130Floor Plans & PricingProperty DetailsOffice HoursRatings & ReviewsMapSchoolsHelpful InformationAmenitiesApartment FeaturesAir ConditioningBalconyCable ReadyCeiling Fan(s)Special FeaturesPetsShort Term AvailableCommunity FeaturesAccepts Credit Card PaymentsAccepts Electronic PaymentsBusiness CenterClubhouseAdditional FeaturesBrand New Pool!!Bright Sunny Floor plansCeiling FansHigh Efficiency Remodeled KitchensView MorePetsPet FriendlyWe love pets! One time fee of $for one pet, $for twoCall for PolicyManagement reserves the right to deny other pet breedsPlease bring your pet shot records with you at time of move in.Dogs OKBreed RestrictionNo aggressive breedCall for more information.Cats OK [redacted] orCheck AvailabilityFloor Plans & PricingUpdated days agoAllBedBedsBedsBed BathBedBath$769600+ sqftAvailableFloorplan LayoutBed BathBedsBath$814800+ sqftAvailableFloorplan LayoutBed Bath TownhouseBedsBath$1,1311015+ sqftAvailableFloorplan LayoutProperty DetailsTrilogy Apartments - Saint LouisTrilogy ApartmentsWelcome home to Trilogy Apartments, Located in StLouis, MissouriWhen you arrive come step into our serene surroundings and enjoy the tranquil peacefulness our community offersOur goal at Trilogy Apartments is to make our residents smileAnd, it's easy to do because we have several floor plans to accommodate everyoneOur sizable apartment homes come fully equipped with bright sunny floor plans, ceiling fans, energy efficient gas ranges, high efficiency remodeled kitchens, and updated countertopsTake advantage of all the highly desirable community amenities we offer here at Trilogy Apartments like a brand new swimming pool, grilling areas throughout the community, a pet park, a business center with free WiFi, and a hour state of the art fitness center.Pricing and Availability subject to changeSome or all apartments listed might be secured with holding fees and applicationsPlease contact the apartment community to make sure we have the current floor plan available.Lease TermsVariable, 3-Month, 4-Month, 5-Month, 6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month [redacted] orCheck AvailabilityOffice HoursOpen Today8:00am - 6:00pmShow All Hours [redacted] orCheck AvailabilityRatings & ReviewsReview Trilogy Apartments!Select a star to begin your review.Overall Ratings(Ratings)Reviews for Trilogy ApartmentsSort By: DefaultIncredibly expensive for the size and prone to pests, in my case brown spidersWill keep your deposit and cite you for frivolous things that need "replacing." Windows leak when it rainsOh, and not all units have wooden floorsNasty carpeting that they say they change between residents, but still charge for minor stainsIf you move here WRITE DOWN EVERYTHINGIf you don't they will charge you for it, on top of these insane prices.06-16-2017RESIDENT- 2016Not RecommendedReviewed 02/23/2017? I'm now a home-owner, no longer even a renter, and felt compelled to create an account here to leave this advice: DoNotLiveHereIf your experience is anything like mine, they will bill you illegally and make up insane claims (like per your lease, you can't move out because there are too many vacancies)That, by the way, is clearly which they agreed after I challenged them, but what kind of businesss even tries something like that?! To add insult to injury, I moved out, with proper notice, at the end of my lease in October, and just received a bill from Trilogy (months later) stating that I moved out last week and owe them an absurd amount of moneyThis is NOT the first time I've had billing issues with themI have had to involve an attorney three separate times now to dispute their chargesI have been successful every time but find it insane that I waste my time off dealing with their absurd, illegal, unethical practicesMy advice to the employees: Start doing a credible job and you won't have to illegally bill residents to justify your IncomeMy advice to prospective renters: if you a hard-working, credit-conscious human, you deserve better than this corrupt messRESIDENT- 2016Not RecommendedReviewed 12/03/2016? Overall, I love living at TrilogyThe location is great, the noise is kept to a minimum, and the local police officers are very helpful and keep a close eye on the areaThe ladies in the front office are also very helpful and whenever I have a maintenance request they usually come to fix it in less than hoursThe maintenance are very friendly, but unfortunately they do smell really smokey all the time so if they come into your apartment to fix something they leave a smokey smellNot good for someone like me who has asthma and hates smoke! They are very kind though! On the down side, although the staff here is really attentive and helpful- the building is old and there are a lot of things that have happened that shouldn't have happened since we have lived here (a little over a year)We pay almost 900$ a month for our two bedroom, and we have had are dishwasher break down twice, our toilet paper holder fall off twice, our bath tub is chipped really bad in multiple placesThey have came to reseal the bath tub once and it still chipped in multiple areasOur kitchen sink leaks a lot and we had to get that replacedOne night while we were sleeping it was storming really bad and we had water pouring through our master bedroom windowIt caused water damage to the walls and our carpetThat was not a fun wake up callWe also have no screen on our back door, there are holes in most of our screens, and worst of all we had to get our bathroom ripped apart because of a plumbing issueTrilogy staff brought in a plumber to fix the bathroom issue, and when I came home that night my toilet was in my tub and the bathroom was torn apart and unusableSo we had no toilet for two nightsApparently the plumber "couldn't get to it that day" but somehow he didn't have time to put my toilet back so we could at least peeThen in the middle of the night, a tube connected to the inner wall of our bathroom started gushing waterWe woke up to a soaked bathroom floor and it was also leaking into our hallwayWater was spraying everywhereHad to wait for three hours for a maintenance guy to get here to turn it offI demanded we get rent taken off that month though and they obliged In my opinion, because the buildings are old, it is NOT worth the moneyThere are many other new apartments with less issues for the same amount of moneyRESIDENT2015Not RecommendedReviewed 09/04/2015DONT MOVE TO TRILOGY MOLD,MILDEW,SPIDERS, WATER BUGS, UNPROFESSIONAL MANAGER AND PATCH UP MAINTANCE CREWCAN'T WAIT FOR LEASE TO BE UP Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:
My $300Deposit was NON REFUNDABLE the other option was One Month In Advance which is the standard practiceThe Non-Refundable $was explained as a “Bond” against damageNo I did not have a Lawyer so I am unclear of the fine printThere was Wear and tearThere was NO Reason to resurface the bath tub or regrout, that is a plus year oldIt is Insane that as Stove was Damaged to the extent claimedThat Stove was in perfect working order, it had been used but there was NO Damage that would require replacementI have state I spilled coffee on the bedroom rug, living there a year, these things happen, fine that is a fair claimPaint the Walls? After living there, no claims of damage to the Plaster? Wear & Tear that should be expectedI am more than willing to go to Small Claims CourtTrilogy has a clear pattern of “Bullying” as the Cost of fighting is not worth the effort or moneyYes, it would be easier and much cheaper to just pay the Trilogy Apartment the extra $but as you can see, this is a clear pattern to shift up keep cost to Tenants when they move out.*** *.Saint Louis, MO friends reviewsShare reviewEmbed reviewComplimentSend messageFollow *** *star rating 1/13/2017 Updated reviewThe difference between moving in, living here, and moving out. Before you move in EVERYONE is delightfulOnce you sign the lease it's okayOnce the office manager decides you might be scary to deal with she goes underhandedShe avoids your calls, allows her poorly trained leasing agents to insult you, and then sends bills to your apartment address when when you give her your new move in oneDON'T I REPEAT DON'T MOVE IN HERE! It was heaven, then purgatory and now ***. If I could get this place negative marks I would.*** *.Saint Louis, MO friend reviews photoShare reviewEmbed reviewComplimentSend messageFollow *** *star rating 5/29/2016We should have looked moreI feel like we were stuffed in with the not the greatest neighbors, who can be pretty loudWhen anyone opens the door to the building and close and opens their door you hear everything and at or am it's a little annoyingIf someone is above you, you hear EVERYTHINGWhen people go up and down the steps it's super loudOur drains were clogged where the dishwasher and the sinks wouldn't drain and it took weeks and a call to get it taken care ofThe garbage disposal hasn't worked since we got thereI feel like we got a low grade apartment, I'd honestly like to see others to compareAfter a couple months in I'm already looking forward to our lease endingThe location is great and the grounds always look nice, but the apartments themselves are less than mediocreI'd say keep looking, maybe go across the highway and look at *** ***.Former Trilogy Apartments ResidentThe staff is very deceitfulI was put in different apt because of management unprofessionalism and one that had roaches and miceOne we agreed to break lease I was sent a billI will be sending the corporate office a nice long letter as well as pictures and names of people that has witness this madnessThey will blame maintenance as well as offer an apartment that is not availableThey go off of so call future reports of residents that lease is up but didnt promise to move out or stayWhat an inconvenience.June 12, 2017Trilogy Apartments ResidentCertified ResidentThey have very poor customer serviceI recently had a leak in the roof wet the ceiling in one of the rooms of my apartmentI was treated like I personally caused the problem and they have been very hands off about this major issue.February 02, 2017Trilogy Apartments ResidentCertified ResidentThere have been several maintenance issues during our stay at this complex that either have not been addressed, or took several calls and visits to the leasing office before getting them repairedA job that was supposed to be done on our second bedroom ceiling took more than two months to be completed, and we also called numerous times to get a rodent removed from our ceiling and the rodent either died or moved out on its own because none of the traps set by the maintenance team worked.January 15, 2017Trilogy Apartments ResidentCertified ResidentI was recently taken to court for $in unpaid rentThe first part of Nov I contact the office to let the know that I would be paying rent after the 5thI did give a specific dateI was contacted by the office on the 15th I did return the call but it was after hour here again confirming the original pay dateI paid on that dateTwo days later there's a legal notice on my doorGoing to court I found out that if was for $plus legal fees of over $unbelievable!January 14, 2017Check Availabilityor Call: *** ***SlideshowVideoTourApartment Guide130Floor Plans & PricingProperty DetailsOffice HoursRatings & ReviewsMapSchoolsHelpful InformationAmenitiesApartment FeaturesAir ConditioningBalconyCable ReadyCeiling Fan(s)Special FeaturesPetsShort Term AvailableCommunity FeaturesAccepts Credit Card PaymentsAccepts Electronic PaymentsBusiness CenterClubhouseAdditional FeaturesBrand New Pool!!Bright Sunny Floor plansCeiling FansHigh Efficiency Remodeled KitchensView MorePetsPet FriendlyWe love pets! One time fee of $for one pet, $for twoCall for PolicyManagement reserves the right to deny other pet breedsPlease bring your pet shot records with you at time of move in.Dogs OKBreed RestrictionNo aggressive breedCall for more information.Cats OK*** ***orCheck AvailabilityFloor Plans & PricingUpdated days agoAllBedBedsBedsBed BathBedBath$769600+ sqftAvailableFloorplan LayoutBed BathBedsBath$814800+ sqftAvailableFloorplan LayoutBed Bath TownhouseBedsBath$1,1311015+ sqftAvailableFloorplan LayoutProperty DetailsTrilogy Apartments - Saint LouisTrilogy ApartmentsWelcome home to Trilogy Apartments, Located in StLouis, MissouriWhen you arrive come step into our serene surroundings and enjoy the tranquil peacefulness our community offersOur goal at Trilogy Apartments is to make our residents smileAnd, it's easy to do because we have several floor plans to accommodate everyoneOur sizable apartment homes come fully equipped with bright sunny floor plans, ceiling fans, energy efficient gas ranges, high efficiency remodeled kitchens, and updated countertopsTake advantage of all the highly desirable community amenities we offer here at Trilogy Apartments like a brand new swimming pool, grilling areas throughout the community, a pet park, a business center with free WiFi, and a hour state of the art fitness center.Pricing and Availability subject to changeSome or all apartments listed might be secured with holding fees and applicationsPlease contact the apartment community to make sure we have the current floor plan available.Lease TermsVariable, 3-Month, 4-Month, 5-Month, 6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month*** ***orCheck AvailabilityOffice HoursOpen Today8:00am - 6:00pmShow All Hours*** ***orCheck AvailabilityRatings & ReviewsReview Trilogy Apartments!Select a star to begin your review.Overall Ratings(Ratings)Reviews for Trilogy ApartmentsSort By: DefaultIncredibly expensive for the size and prone to pests, in my case brown spidersWill keep your deposit and cite you for frivolous things that need "replacing." Windows leak when it rainsOh, and not all units have wooden floorsNasty carpeting that they say they change between residents, but still charge for minor stainsIf you move here WRITE DOWN EVERYTHINGIf you don't they will charge you for it, on top of these insane prices.06-16-2017RESIDENT- 2016Not RecommendedReviewed 02/23/2017 I'm now a home-owner, no longer even a renter, and felt compelled to create an account here to leave this advice: DoNotLiveHereIf your experience is anything like mine, they will bill you illegally and make up insane claims (like per your lease, you can't move out because there are too many vacancies)That, by the way, is clearly which they agreed after I challenged them, but what kind of businesss even tries something like that?! To add insult to injury, I moved out, with proper notice, at the end of my lease in October, and just received a bill from Trilogy (months later) stating that I moved out last week and owe them an absurd amount of moneyThis is NOT the first time I've had billing issues with themI have had to involve an attorney three separate times now to dispute their chargesI have been successful every time but find it insane that I waste my time off dealing with their absurd, illegal, unethical practicesMy advice to the employees: Start doing a credible job and you won't have to illegally bill residents to justify your IncomeMy advice to prospective renters: if you a hard-working, credit-conscious human, you deserve better than this corrupt messRESIDENT- 2016Not RecommendedReviewed 12/03/2016 Overall, I love living at TrilogyThe location is great, the noise is kept to a minimum, and the local police officers are very helpful and keep a close eye on the areaThe ladies in the front office are also very helpful and whenever I have a maintenance request they usually come to fix it in less than hoursThe maintenance are very friendly, but unfortunately they do smell really smokey all the time so if they come into your apartment to fix something they leave a smokey smellNot good for someone like me who has asthma and hates smoke! They are very kind though! On the down side, although the staff here is really attentive and helpful- the building is old and there are a lot of things that have happened that shouldn't have happened since we have lived here (a little over a year)We pay almost 900$ a month for our two bedroom, and we have had are dishwasher break down twice, our toilet paper holder fall off twice, our bath tub is chipped really bad in multiple placesThey have came to reseal the bath tub once and it still chipped in multiple areasOur kitchen sink leaks a lot and we had to get that replacedOne night while we were sleeping it was storming really bad and we had water pouring through our master bedroom windowIt caused water damage to the walls and our carpetThat was not a fun wake up callWe also have no screen on our back door, there are holes in most of our screens, and worst of all we had to get our bathroom ripped apart because of a plumbing issueTrilogy staff brought in a plumber to fix the bathroom issue, and when I came home that night my toilet was in my tub and the bathroom was torn apart and unusableSo we had no toilet for two nightsApparently the plumber "couldn't get to it that day" but somehow he didn't have time to put my toilet back so we could at least peeThen in the middle of the night, a tube connected to the inner wall of our bathroom started gushing waterWe woke up to a soaked bathroom floor and it was also leaking into our hallwayWater was spraying everywhereHad to wait for three hours for a maintenance guy to get here to turn it offI demanded we get rent taken off that month though and they obliged In my opinion, because the buildings are old, it is NOT worth the moneyThere are many other new apartments with less issues for the same amount of moneyRESIDENT2015Not RecommendedReviewed 09/04/2015DONT MOVE TO TRILOGY MOLD,MILDEW,SPIDERS, WATER BUGS, UNPROFESSIONAL MANAGER AND PATCH UP MAINTANCE CREWCAN'T WAIT FOR LEASE TO BE UP
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/09/18) */
This resident did have plumbing calls during her stay, however, when the plumbing was cabled to clear the lines the issue was clear There were feminine products pulled back from the line and this was addressed with the resident This is also
a community policy It is not our practice to call any resident prior to coming to their home, when they have requested maintenance If one calls emergency maintenance, the team responds to the call Move out walk through appointments are performed by request and this is discussed in the letter that each resident receives when they give the written notice that they are moving When this resident came in to return the keys to her apartment home, she also never requested a walk through of her apartment home Upon move in, each resident signs a form that instructs them of what they need to do upon move out in order to avoid move out charges This form remains in the file, with the resident signature on it If a resident fails to clean the apartment at move out, there will be charges incurred In this case, that is what happened

Mr*** paid a $refundable security deposit, which was applied toward the balance dueThe range in the apartment had significant burn damage, needing replacementThe range was not supplied in such condition to Mr***, nor could we supply it to a new residentThe charge was $250,
which is less than half of the $that the new range costIn accordance with Mr***'s move in check list, the unit was supplied in a satisfactory clean stateAfter his move out, their were personal items left in the apartment and the unit required a deep cleaning of both the unit and appliancesThe bath tub and tile were in good condition upon Mr***'s move inAt move out, the tub and tile were filthy, stained and mildew set in as to stain the grout and several other areas of the tileThis required resurfacing of the tub and tile in order to be presentable for another future residentOur cost was $374, the charge was pro-rated based upon the number of years expected left after the previous resurfacingThe walls and baseboards in the living room were heavily marked and bright colored, sticky, heavy spilss along the baseboardsAgain, the unit was not presented in this condition to Mr***Mr*** was provided with a Move Out Confirmation Sheet and Cleaning Instructions at the time of his notice to vacate, so he was aware of the expectations we have for all residents upon move outMr*** was also notified that he could schedule a walk through inspection with a member of management in the Move Out Confirmation letter, but chose not to do soIt is unfortunate the Mr*** feels these charges are excessive, however, had he contacted the office to schedule a walk through inspection, these matters could have been discussed and, perhaps, rectified prior to the Final Account Statement

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@freemanwebb.com
Mr*** is required by his lease to give a day written notice to Trilogy Apartments prior to vacating the apartment homeHe
failed to do so and according to the lease agreement, he was billed through a day noticeHe issued notice on 6-19-and vacated the apartment home on 7-1-His account has been turned over to our collection agency and he was provided that number to make payment arrangementsThis policy is in force and required from all of the residents in direct relation to the lease agreement that they sign with Trilogy ApartmentsWe will not negotiate on this policy, as it would not be according to Fair Housing laws
Final Consumer Response /* (2000, 19, 2015/09/11) */
Trilogy Apartments provided a resolution to this caseI am satisfied with their responseThe case can be closed

Initial Business Response /* (1000, 7, 2015/09/18) */
This resident did have plumbing calls during her stay, however, when the plumbing was cabled to clear the lines the issue was clearThere were feminine products pulled back from the line and this was addressed with the residentThis is also
a community policyIt is not our practice to call any resident prior to coming to their home, when they have requested maintenanceIf one calls emergency maintenance, the team responds to the callMove out walk through appointments are performed by request and this is discussed in the letter that each resident receives when they give the written notice that they are movingWhen this resident came in to return the keys to her apartment home, she also never requested a walk through of her apartment homeUpon move in, each resident signs a form that instructs them of what they need to do upon move out in order to avoid move out chargesThis form remains in the file, with the resident signature on itIf a resident fails to clean the apartment at move out, there will be charges incurredIn this case, that is what happened

Complaint: ***
I am rejecting this response because:?
My $300Deposit was NON REFUNDABLE the other option was One Month In Advance which is the standard practiceThe Non-Refundable $was explained as a “Bond” against damageNo I did not have a Lawyer so I am unclear of the fine printThere was Wear and tearThere was NO Reason to resurface the bath tub or regrout, that is a plus year oldIt is Insane that as Stove was Damaged to the extent claimedThat Stove was in perfect working order, it had been used but there was NO Damage that would require replacementI have state I spilled coffee on the bedroom rug, living there a year, these things happen, fine that is a fair claimPaint the Walls? After living there, no claims of damage to the Plaster? Wear & Tear that should be expectedI am more than willing to go to Small Claims CourtTrilogy has a clear pattern of “Bullying” as the Cost of fighting is not worth the effort or moneyYes, it would be easier and much cheaper to just pay the Trilogy Apartment the extra $but as you can see, this is a clear pattern to shift up keep cost to Tenants when they move out.*** *.Saint Louis, MO? friends? reviewsShare reviewEmbed reviewComplimentSend messageFollow *** *star rating 1/13/2017? ? Updated reviewThe difference between moving in, living here, and moving out.? Before you move in EVERYONE is delightfulOnce you sign the lease it's okayOnce the office manager decides you might be scary to deal with she goes underhandedShe avoids your calls,? allows her poorly trained leasing agents to insult you, and then sends bills to your apartment address when when you give her your new move in oneDON'T I REPEAT DON'T MOVE IN HERE! It was heaven, then purgatory and now ***.? If I could get this place negative marks I would.*** *.Saint Louis, MO? friend? reviews? photoShare reviewEmbed reviewComplimentSend messageFollow *** *star rating 5/29/2016We should have looked moreI feel like we were stuffed in with the not the greatest neighbors, who can be pretty loudWhen anyone opens the door to the building and close and opens their door you hear everything and at or am it's a little annoyingIf someone is above you, you hear EVERYTHINGWhen people go up and down the steps it's super loudOur drains were clogged where the dishwasher and the sinks wouldn't drain and it took weeks and a call to get it taken care ofThe garbage disposal hasn't worked since we got thereI feel like we got a low grade apartment, I'd honestly like to see others to compareAfter a couple months in I'm already looking forward to our lease endingThe location is great and the grounds always look nice, but the apartments themselves are less than mediocreI'd say keep looking, maybe go across the highway and look at *** ***.Former Trilogy Apartments ResidentThe staff is very deceitfulI was put in different apt because of management unprofessionalism and one that had roaches and miceOne we agreed to break lease I was sent a billI will be sending the corporate office a nice long letter as well as pictures and names of people that has witness this madnessThey will blame maintenance as well as offer an apartment that is not availableThey go off of so call future reports of residents that lease is up but didnt promise to move out or stayWhat an inconvenience.June 12, 2017Trilogy Apartments ResidentCertified ResidentThey have very poor customer serviceI recently had a leak in the roof wet the ceiling in one of the rooms of my apartmentI was treated like I personally caused the problem and they have been very hands off about this major issue.February 02, 2017Trilogy Apartments ResidentCertified ResidentThere have been several maintenance issues during our stay at this complex that either have not been addressed, or took several calls and visits to the leasing office before getting them repairedA job that was supposed to be done on our second bedroom ceiling took more than two months to be completed, and we also called numerous times to get a rodent removed from our ceiling and the rodent either died or moved out on its own because none of the traps set by the maintenance team worked.January 15, 2017Trilogy Apartments ResidentCertified ResidentI was recently taken to court for $in unpaid rentThe first part of Nov I contact the office to let the know that I would be paying rent after the 5thI did give a specific dateI was contacted by the office on the 15th I did return the call but it was after hour here again confirming the original pay dateI paid on that dateTwo days later there's a legal notice on my doorGoing to court I found out that if was for $plus legal fees of over $unbelievable!January 14, 2017Check Availabilityor Call: *** ***SlideshowVideoTourApartment Guide130Floor Plans & PricingProperty DetailsOffice HoursRatings & ReviewsMapSchoolsHelpful InformationAmenitiesApartment FeaturesAir ConditioningBalconyCable ReadyCeiling Fan(s)Special FeaturesPetsShort Term AvailableCommunity FeaturesAccepts Credit Card PaymentsAccepts Electronic PaymentsBusiness CenterClubhouseAdditional FeaturesBrand New Pool!!Bright Sunny Floor plansCeiling FansHigh Efficiency Remodeled KitchensView MorePetsPet FriendlyWe love pets! One time fee of $for one pet, $for twoCall for PolicyManagement reserves the right to deny other pet breedsPlease bring your pet shot records with you at time of move in.Dogs OKBreed RestrictionNo aggressive breedCall for more information.Cats OK*** ***orCheck AvailabilityFloor Plans & PricingUpdated days agoAllBedBedsBedsBed BathBedBath$769600+ sqftAvailableFloorplan LayoutBed BathBedsBath$814800+ sqftAvailableFloorplan LayoutBed Bath TownhouseBedsBath$1,1311015+ sqftAvailableFloorplan LayoutProperty DetailsTrilogy Apartments - Saint LouisTrilogy ApartmentsWelcome home to Trilogy Apartments, Located in StLouis, MissouriWhen you arrive come step into our serene surroundings and enjoy the tranquil peacefulness our community offersOur goal at Trilogy Apartments is to make our residents smileAnd, it's easy to do because we have several floor plans to accommodate everyoneOur sizable apartment homes come fully equipped with bright sunny floor plans, ceiling fans, energy efficient gas ranges, high efficiency remodeled kitchens, and updated countertopsTake advantage of all the highly desirable community amenities we offer here at Trilogy Apartments like a brand new swimming pool, grilling areas throughout the community, a pet park, a business center with free WiFi, and a hour state of the art fitness center.Pricing and Availability subject to changeSome or all apartments listed might be secured with holding fees and applicationsPlease contact the apartment community to make sure we have the current floor plan available.Lease TermsVariable, 3-Month, 4-Month, 5-Month, 6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month*** ***orCheck AvailabilityOffice HoursOpen Today8:00am - 6:00pmShow All Hours*** ***orCheck AvailabilityRatings & ReviewsReview Trilogy Apartments!Select a star to begin your review.Overall Ratings(Ratings)Reviews for Trilogy ApartmentsSort By: DefaultIncredibly expensive for the size and prone to pests, in my case brown spidersWill keep your deposit and cite you for frivolous things that need "replacing." Windows leak when it rainsOh, and not all units have wooden floorsNasty carpeting that they say they change between residents, but still charge for minor stainsIf you move here WRITE DOWN EVERYTHINGIf you don't they will charge you for it, on top of these insane prices.06-16-2017RESIDENT- 2016Not RecommendedReviewed 02/23/2017? I'm now a home-owner, no longer even a renter, and felt compelled to create an account here to leave this advice: DoNotLiveHereIf your experience is anything like mine, they will bill you illegally and make up insane claims (like per your lease, you can't move out because there are too many vacancies)That, by the way, is clearly which they agreed after I challenged them, but what kind of businesss even tries something like that?! To add insult to injury, I moved out, with proper notice, at the end of my lease in October, and just received a bill from Trilogy (months later) stating that I moved out last week and owe them an absurd amount of moneyThis is NOT the first time I've had billing issues with themI have had to involve an attorney three separate times now to dispute their chargesI have been successful every time but find it insane that I waste my time off dealing with their absurd, illegal, unethical practicesMy advice to the employees: Start doing a credible job and you won't have to illegally bill residents to justify your IncomeMy advice to prospective renters: if you a hard-working, credit-conscious human, you deserve better than this corrupt messRESIDENT- 2016Not RecommendedReviewed 12/03/2016? Overall, I love living at TrilogyThe location is great, the noise is kept to a minimum, and the local police officers are very helpful and keep a close eye on the areaThe ladies in the front office are also very helpful and whenever I have a maintenance request they usually come to fix it in less than hoursThe maintenance are very friendly, but unfortunately they do smell really smokey all the time so if they come into your apartment to fix something they leave a smokey smellNot good for someone like me who has asthma and hates smoke! They are very kind though! On the down side, although the staff here is really attentive and helpful- the building is old and there are a lot of things that have happened that shouldn't have happened since we have lived here (a little over a year)We pay almost 900$ a month for our two bedroom, and we have had are dishwasher break down twice, our toilet paper holder fall off twice, our bath tub is chipped really bad in multiple placesThey have came to reseal the bath tub once and it still chipped in multiple areasOur kitchen sink leaks a lot and we had to get that replacedOne night while we were sleeping it was storming really bad and we had water pouring through our master bedroom windowIt caused water damage to the walls and our carpetThat was not a fun wake up callWe also have no screen on our back door, there are holes in most of our screens, and worst of all we had to get our bathroom ripped apart because of a plumbing issueTrilogy staff brought in a plumber to fix the bathroom issue, and when I came home that night my toilet was in my tub and the bathroom was torn apart and unusableSo we had no toilet for two nightsApparently the plumber "couldn't get to it that day" but somehow he didn't have time to put my toilet back so we could at least peeThen in the middle of the night, a tube connected to the inner wall of our bathroom started gushing waterWe woke up to a soaked bathroom floor and it was also leaking into our hallwayWater was spraying everywhereHad to wait for three hours for a maintenance guy to get here to turn it offI demanded we get rent taken off that month though and they obliged In my opinion, because the buildings are old, it is NOT worth the moneyThere are many other new apartments with less issues for the same amount of moneyRESIDENT2015Not RecommendedReviewed 09/04/2015DONT MOVE TO TRILOGY MOLD,MILDEW,SPIDERS, WATER BUGS, UNPROFESSIONAL MANAGER AND PATCH UP MAINTANCE CREWCAN'T WAIT FOR LEASE TO BE UP
Sincerely,
*** ***

See attached

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@freemanwebb.com
Mr*** is required by his lease to give a day written notice to Trilogy Apartments prior to vacating the apartment home He
failed to do so and according to the lease agreement, he was billed through a day notice He issued notice on 6-19-and vacated the apartment home on 7-1- His account has been turned over to our collection agency and he was provided that number to make payment arrangements This policy is in force and required from all of the residents in direct relation to the lease agreement that they sign with Trilogy Apartments We will not negotiate on this policy, as it would not be according to Fair Housing laws
Final Consumer Response /* (2000, 19, 2015/09/11) */
Trilogy Apartments provided a resolution to this caseI am satisfied with their responseThe case can be closed

See attached.