Trim-Rite Contracting Ltd.

Dear Mr [redacted] , Our Claims Manager, [redacted] has sent you an email today which you have responded Sincerely, [redacted] Nor-Cal Moving Services

Complaint: [redacted] I am rejecting this response because: Please refer to the previous response Below is information to support my claim which I consider self explanatory Not sure what other information is needed to proceed with my claim Regarding our dispute for the credit card account ending in *** Below you’ll find more information which supports our dispute claim 1: We paid for a “FULL SERVICE” move (pick up, delivery, careful handling & on-time) - DID NOT RECEIVE THIS SERVICE ON THE BACK END/DELIVERY 2: Delivery was scheduled from August 2-8, and finally arrived on August 14, - No one from the moving company updated this delay I called several times without a return phone 3: We had 6-movers pick up form our home, load into moving truck to take our belongings in San Francisco CA – “FULL SERVICE” - pick up, careful handling & on-time On destination - [redacted] NC - older gentleman showed up to our apt in [redacted] to deliver, one of which spent most of the time in the back of the truck seated because he was sick – GROSSLY under-staffed for the size of this move – SEE ABOVE IN SF My wife & I were forced to move our belongings to and from the truck for over hours(CLEARLY NOT A "FULL SERVICE" MOVE ON THE RECEIVING END) 4: I made several attempts to call NOR-CAL moving on Aug 14, to inform them of the situation Finally they sent over other movers to help AFTER my wife and I had been moving our belongings for hours 5: The original movers from NOR-CAL Moving DAMANGED THE APT PROPERTY (dented apt door, walls sustained gouges and scrapes - approx $in damages) 6: NOR-CAL Moving LOST child scooters ($200.00), set of golf clubs & bag ($200.00) & broke our washing machine ($800.00) TOTAL DAMAGE & LOST ITEMS $1, 7: The last time I spoke with a representative of NOR-CAL Movers was August 14, and the rep said that they will contact me to rectify the situation and financially compensate us for our loss & service that my wife & I provided - No return phone call from NOR-CAL Moving was made 8: NOR-CAL Moving BREACHED our contract by NOT providing a FULL SERVICE MOVE DAMAGED our apt., LOST our belongings and MY WIFE & I WERE FORCED TO MOVE OUR BELONGINGS (like an employee of the company) for over hours (The total cost of the move (which was charged to our credit card before the move was complete) was $10, We are seeking a partial reimbursement for BREACH OF CONTRACT, the failure to complete our full service move, lost items, damage to our property and financial compensation of our time spent moving our items on and off the truck into our apartment (they did not provide the appropriate number of workers to complete the move) We feel we should be reimbursed in the amount of $2,636.50.) We feel we should be compensated, win our dispute because of NOR-CAL Moving’s poor service (breach of contract, poor communication & understaffed for the job), damage to our apt, lost belongings & our work and effort to move our belongings into our apartment in the amount of $2,Sincerely, [redacted]

Complaint: ***I am rejecting this response because:
You and your company had months to rectify this situation and chose to do NOTHING. I made numerous calls to your company to only get the "run-around" and have not had a return phone call since August 14, - day of the delivery. I am sad that your business/company is ran so poorly. You have the opportunity to do the RIGHT thing now by making us whole, reimbursing us $2,636.50.
Sincerely,*** ***

Nov16,
Hi ***
I just want to send this message that I received the email from Revdex.com today regarding the complaint of Mr*** * ***I have forwarded it to one of our Owners who will look into this matterShe may contact the customer if we need further information or to
discuss the matterWe will then provide our response in writing once we have all the information
Sincerely,
*** *** ***

Good morning Mr. [redacted],
Our owner, [redacted], would need some more information in order to move this forward. She has left you a couple of messages (email and phone) about your recent moving notes. Please give her a call when it is convenient.
 
[redacted]
Executive Vice-President
Nor-Cal Moving Services
[redacted]
 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Good morning [redacted]
 
I request that this case be reopened because I never received my settlement payment in the amount of $300.00 from NorCal moving company.
 
Below is an email correspondence from Ms. [redacted] (LEAD CLAIMS ANALYST-ALLIED VAN LINES - [redacted])
 
Mr. [redacted]:  I did send an e-mail to [redacted] at Nor-Cal.  She responded that the refund was completed to the credit card on 1/17/18 and that the credit card accepted the transaction.  I have asked her to call you to discuss this as I have no involvement with that part of the reimbursement.  If you would like to send her an e-mail, her e-mail address is [redacted]
 
Thank you, 
 
[redacted] Claims Analyst
[redacted]
+1-[redacted] office+1 260-247-3201 FAX
 
MY RESPONSE:
 
Thank you for the update.  Clearly I have no idea that happened (poor communication from NorCal Movers) and they never returned my phone calls to get the correct information.  I'm at message number 3 with Ms. [redacted] and still no return phone call.  I will send an email.  This is clearly a huge problem for me as the customer as it is a direct relation to the poor professionalism, responsibility and accountability of NorCal movers.  
 
 
 
[redacted]
 
Please let me know if you need anything else to resolve this matter.
 
Thank you,
 
[redacted]
Sincerely,

Hi Mr. [redacted],
Good afternoon. My boss would like to get some clarification on your request for reimbursement in the amount of $2,636.50. We have calculated it on our end and this is where we are at:
1.       4.5 hours Labor $300
2.       Origin Property Damage $500
3.       Lost Scooter $200
4.       Lost 6 Clubs $200
5.       Broken Washing Machine $800
Total: $1,700
There seems to be a discrepancy of $936.50 and she would like to get some clarity where the $936.50 came from.
This is what she was contacting you about. If you can please give our Owner, [redacted], a call so you may discuss this matter further. She can be reached at:
 
[redacted] 
 
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Our Claims Manager, [redacted] has sent you an email today which you have responded.
 
Sincerely,
[redacted]
Nor-Cal Moving Services

Complaint: [redacted]I am rejecting this response because: The discrepancy of the $936.50 is for our labor and delay which has a pending resolution through Allied Corporate / Sirva.  We have been informed of the $300 which we accepted for our labor and a pending $600 for the delay.  If the pending claims come through from Allied Corporate / Sirva we are still in dispute of the remaining $1700 which we feel are justly owed.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Please refer to the previous response.  Below is information to support my claim which I consider self explanatory.  Not sure what other information is needed to proceed with my claim.
 
Regarding our dispute for the credit card account ending in [redacted].  Below you’ll find more information which supports our dispute claim.
 
1:  We paid for a “FULL SERVICE” move (pick up, delivery, careful handling & on-time)
-          DID NOT RECEIVE THIS SERVICE ON THE BACK END/DELIVERY
2:  Delivery was scheduled from August 2-8, 2017 and finally arrived on August 14, 2017. 
-          No one from the moving company updated this delay.  I called several times without a return phone.
3:  We had 6-7 movers pick up form our home, load into moving truck to take our belongings in San Francisco CA – “FULL SERVICE” - pick up, careful handling & on-time
On destination - [redacted] NC - 2 older gentleman showed up to our apt in [redacted] to deliver, one of which spent most of the time in the back of the truck seated because he was sick – GROSSLY under-staffed for the size of this move – SEE ABOVE IN SF.  My wife & I were forced to move our belongings to and from the truck for over 4.5 hours. (CLEARLY NOT A "FULL SERVICE" MOVE ON THE RECEIVING END)
4:  I made several attempts to call NOR-CAL moving on Aug 14, 2017 to inform them of the situation.  Finally they sent over 2 other movers to help AFTER my wife and I had been moving our belongings for 4.5 hours.
5:  The original 2 movers from NOR-CAL Moving DAMANGED THE APT PROPERTY (dented apt door, 3 walls sustained gouges and scrapes - approx $500.00 in damages)
6:  NOR-CAL Moving LOST 2 child scooters ($200.00), set of golf clubs & bag ($200.00) & broke our washing machine ($800.00) TOTAL DAMAGE & LOST ITEMS $1,700.00.
7: The last time I spoke with a representative of NOR-CAL Movers was August 14, 2017 and the rep said that they will contact me to rectify the situation and financially compensate us for our loss & service that my wife & I provided.
-           No return phone call from NOR-CAL Moving was made. 
8:  NOR-CAL Moving BREACHED our contract by NOT providing a FULL SERVICE MOVE.  DAMAGED our apt., LOST our belongings and MY WIFE & I WERE FORCED TO MOVE OUR BELONGINGS (like an employee of the company) for over 4.5 hours.
 
(The total cost of the move (which was charged to our credit card before the move was complete) was $10,546.00.  We are seeking a partial reimbursement for BREACH OF CONTRACT,  the failure to complete our full service move, lost items, damage to our property and financial compensation of our time spent moving our items on and off the truck into our apartment (they did not provide the appropriate number of workers to complete the move).  We feel we should be reimbursed in the amount of $2,636.50.)
 
We feel we should be compensated, win our dispute because of NOR-CAL Moving’s poor service (breach of contract, poor communication & understaffed for the job), damage to our apt, lost belongings & our work and effort to move our belongings into our apartment in the amount of $2,636.50. Sincerely,[redacted]

[redacted]
 
After a many challenges and a lot of time spent with my credit card company, they were able to locate the reimbursement ($300.00) from NorCal movers and apply it to my current credit card.
 
Let me know if you need any other information.
 
Best,
[redacted]  
PS.  My experience with NorCal moving has been nothing short of HORRIFIC.  They provide poor customer service, poor communication (lies) while taking advantage of their customers.  We have fought long and hard to recoup what NorCal/Allied has lost and damaged.  Even then, we were still not made whole.  This is a terrible company and should have a poor Revdex.com rating and review.  HORRIBLE, HORRIBLE company!!!

Complaint: [redacted]I am rejecting this response because:
Date Sent: 11/29/2017 8:31:57 PMComplaint: [redacted]I am rejecting this response because: The discrepancy of the $936.50 is for our labor and delay which has a pending resolution through Allied Corporate / Sirva.  We have been informed of the $300 which we accepted for our labor and a pending $600 for the delay.  If the pending claims come through from Allied Corporate / Sirva we are still in dispute of the remaining $1700 which we feel are justly owed.Sincerely,[redacted]Sincerely,[redacted]

Hi Mr. [redacted],
Our records show that our Claims Manager sent an email to your wife, Ms. [redacted], dated August 8, 2017 at 10:36am PST through her email – [redacted] attaching a “delay” claim form and a phone number with instructions to file a delay claim with our partner Allied/Sirva as your shipment will be delayed. We have noted that the last day of the delivery spread was 8/8/2017. Actual delivery date of household good items was 8/14/17, which represents 6 days of delay. The delay claim which was filled out electronically was submitted to Allied/Sirva by customer  on November 30, 2017 with the claim amount of $600 representing 12 days. Allied/Sirva paid $300 on December 1, 2017 with an actual delay of 6 days.
Our records show that our Claims Manager sent an email to your wife, Ms. [redacted], dated August 14, 2017 at 11:53am PST through her email – [redacted] attaching a Statement of claim form and instructions to file a claim about reported damages. The Claim form for Household goods damages which was filled out electronically was submitted to Allied/Sirva by customer on November 15, 2017. The claim is still being processed by Allied/Sirva.
Pending claims will be coming through Allied/Sirva. They will settle the claim based on their investigation. This is estimated to take within 30 to 60 days or even longer.
Thank you.
Nor-Cal Moving Services/Allied