Trimet Honors Citizens Program

Dear *** ***
This letter is in response to *** ***'s complaint of a late pickup for hermother, LIFT customer *** ***, on Saturday, October 8, In thecomplaint *** *** reported her mother's pickup time had beenchanged from 12:30pm to 12:55pm
In our
investigation we found:Ride was requested for October 9, not October 8, *** requested a 12:30pm pickup and was given a 12:55pm-1:25pmpickup which was the first available pickup time
At the end of the call the reservation was reviewed with her and confirmed
There was no change in pickup timeLIFT arrived at 1:16pm for pickup at departed at 1:20pm with ***Thispickup was within the 12:55pm-1:25pm window.Our investigation and review of telephone conversations does not support thecomplaint by *** ***TriMet LIFT staff will be contacting her toreview this complaint and clarify any further questions she may have.Sincerely,_Kim K***Service Quality AdministratorTriMet LIFT503-962-