Trimline Weight Loss Centers

Good morning:Please see attachedThe service agreement that is signed and initialed by [redacted] on 12/23/On that day we reviewed the service agreement in which he initialed every aspect of what he is complaining aboutI have circled all the prevalent points in which he is denying! I, also, have placed numbers to explain belowFirst, [redacted] contacted us on November 10, We left him messages in which he did not return our calls after his inquiryWe even sent him an email stating we have been trying to get in touch with himWe did not hear from [redacted] until middle of December in which he called into the centerI spoke to him personally myself in regards to our programThat's when he said he heard about us from his sister in law, [redacted] and from a friend [redacted] (traffic announcer on the radio) [redacted] , also, on his paperwork, in his own writing that he heard about us from his sister in lawWhen I asked him what his sister in law told him about our program he said that we do a lifestyle change and it's one on one, no meetingsI asked him how about the Trim bars, he said I saw her doing barsI told him based on his email to us on 11/10/15, that we have Trim bars and that they part of the program and why we have them as part of the programHe asked if he must do them, I said yesWith even that conversation, he STILL set an appointment to come in 12/23/15!! In response, that he was afraid for his safety, his sister-in-law was on our program for awhile!! Also, I have doctors that refer their patients to me and I have been in business since 2009! Explanation of attachment:# - We clearly state that $is non-refundableIn which he initialedI made that non-refundable due to people joining the program and quitting within a few weeks and leaving with my program# - It is in BOLD the Trim bars are REQUIREDAlso, it states the Trim Bars are not part of the service agreement and how much they cost per weekOn the other sheet I had sent to Revdex.com earlier showed the break down of the bulking options# - NON-REFUNDABLE PAYMENTS - "Amounts paid for supplements/products purchased bulk are non-refundable." (The reason I made the Trim Bars non-refundable is because people did and could, join the program, take my program and get bars from grocery store or other means and do the program on their own.) # - It states clearly states "that neither the company nor its employees are engaged in health care or health practitioners" and "I fully understand that I am not working with a nutritionist rather a weight loss specialist and/or counselor."Each of these points are initialed by [redacted] Please let me know if you need anything else from meThank you - Nadia

----- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Feb 19, at 1:PMSubject: Fwd: ID [redacted] To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: Nadia - TrimLine Date: Fri, Feb 19, at 9:AMSubject: ID [redacted] To: [email protected]: "[email protected]" Good morning [redacted] : Please see attached documents were [redacted] Pic #- Service agreement: not only do they initial the being non-refundable, they initial the trimmers being required and part of the programAnd also he has initialed that the trim bars in bulk as he has purchased or non-refundableWe review this thoroughly and the client initials beside it.Pic #- Program option sheet: this is before even the service agreementWe review the options of the programs available and review the bulk pricing of the trim bars20-Bulk option which he did a Clients don't even purchased the bars till after the first three days of the programThey purchase it on the third day and that is what he didWe also call them the day before to remind them that they will be purchasing the trim bars to come prepared.Pic #- Health history sheet: he was referred by his sister-in-lawI personally spoke to him on the phone for almost minutes in regards to his sister-in-law [redacted] stated his sister-in-law gave him some information in regards to do the program how it is and the purchase of the trim bars.Please let me know if you need any further informationYou can contact me anytimeKind regards, TrimLineWeight Loss CentersMotivation.Guidance.Success.With TLC.Nadia S [redacted] [email protected] from my [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: AGAIN, YOUR STAFF FORCED ME TO INITIAL WITHOUT GIVING THE OPPORTUNITY TO READ THROUGH A HIGH SALES PRESSURE PITCHThe mark of a truly honest business. I have to buy the bars, even though I'm not in the program? Another honest business practice But you know that, hence no refunds. I quit your program
because your "plan" in unsafe. I was duped into believing this was
medically approved, when when your staff took literally minutes to
plan my diet of approx calories per day. As you know, that will cause me to lose muscle with the fat. When the program is over, I will immediately put the weight back on and be worse off. I've talked to a few people who had just that happen. Creating customers for lifeSCAM. You attempted to contact me? I see no email or voicemail. So because you say you attempted to contact me, you get all my money? AGAIN, regardless of anything else there is a balance of 260.00 THAT YOU OWE ME!!!! Regards,
*** ***

----- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Feb 19, 2016 at 1:25 PMSubject: Fwd: ID [redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: Nadia - TrimLine <[redacted]@mytrimline.com>Date: Fri, Feb 19,...

2016 at 9:27 AMSubject: ID [redacted]To: [email protected]: "[email protected]" <[email protected]>Good morning [redacted]: Please see attached documents were [redacted]. Pic #1 - Service agreement: not only do they initial the 300 being non-refundable, they initial the trimmers being required and part of the program. And also he has initialed that the trim bars in bulk as he has purchased or non-refundable. We review this thoroughly and the client initials beside it.Pic #2 - Program option sheet: this is before even the service agreement. We review the options of the programs available and review the bulk pricing of the trim bars. 20-60 Bulk option which he did a 40. Clients don't even purchased the bars till after the first three days of the program. They purchase it on the third day and that is what he did. We also call them the day before to remind them that they will be purchasing the trim bars to come prepared.Pic #3 - Health history sheet: he was referred by his sister-in-law. I personally spoke to him on the phone for almost 20 minutes in regards to his sister-in-law. [redacted] stated his sister-in-law gave him some information in regards to do the program how it is and the purchase of the trim bars.Please let me know if you need any further information. You can contact me anytime. Kind regards, TrimLineWeight Loss CentersMotivation.Guidance.Success.With TLC.Nadia S[redacted][email protected] from my [redacted]

Good morning:
Please see attached. The service agreement that is signed and initialed by [redacted] on 12/23/15. On that day we reviewed the service agreement in which he initialed every aspect of what he is complaining about. I have circled all the prevalent points in which he is denying! I, also, have placed numbers to explain below. 
First, [redacted] contacted us on November 10, 2015. We left him messages in which he did not return our calls after his inquiry. We even sent him an email stating we have been trying to get in touch with him. We did not hear from [redacted] until middle of December in which he called into the center. I spoke to him personally myself in regards to our program. That's when he said he heard about us from his sister in law, [redacted] and from a friend [redacted] (traffic announcer on the radio). [redacted], also, on his paperwork, in his own writing that he heard about us from his sister in law. When I asked him what his sister in law told him about our program he said that we do a lifestyle change and it's one on one, no meetings. I asked him how about the Trim bars, he said I saw her doing bars. I told him based on his email to us on 11/10/15, that we have Trim bars and that they part of the program and why we have them as part of the program. He asked if he must do them, I said yes. With even that conversation, he STILL set an appointment to come in 12/23/15!! 
In response, that he was afraid for his safety, his sister-in-law was on our program for awhile!! Also, I have doctors that refer their patients to me and I have been in business since 2009! 
Explanation of attachment:
# 1 - We clearly state that $300.00 is non-refundable. In which he initialed. I made that non-refundable due to people joining the program and quitting within a few weeks and leaving with my program. 
# 2 - It is in BOLD the Trim bars are REQUIRED. Also, it states the Trim Bars are not part of the service agreement and how much they cost per week. On the other sheet I had sent to Revdex.com earlier showed the break down of the bulking options. 
# 3 - NON-REFUNDABLE PAYMENTS - "Amounts paid for supplements/products purchased bulk are non-refundable." (The reason I made the Trim Bars non-refundable is because people did and could, join the program, take my program and get bars from grocery store or other means and do the program on their own.) 
# 4 - It states clearly states "that neither the company nor its employees are engaged in health care or health practitioners" and "I fully understand that I am not working with a nutritionist rather a weight loss specialist and/or counselor."
Each of these points are initialed by [redacted]. 
Please let me know if you need anything else from me. 
Thank you - Nadia

Good morning:Please see attached. The service agreement that is signed and initialed by [redacted] on 12/23/15. On that day we reviewed the service agreement in which he initialed every aspect of what he is complaining about. I have circled all the prevalent points in which he is denying! I, also, have placed numbers to explain below. First, [redacted] contacted us on November 10, 2015. We left him messages in which he did not return our calls after his inquiry. We even sent him an email stating we have been trying to get in touch with him. We did not hear from [redacted] until middle of December in which he called into the center. I spoke to him personally myself in regards to our program. That's when he said he heard about us from his sister in law, [redacted] and from a friend [redacted] (traffic announcer on the radio). [redacted], also, on his paperwork, in his own writing that he heard about us from his sister in law. When I asked him what his sister in law told him about our program he said that we do a lifestyle change and it's one on one, no meetings. I asked him how about the Trim bars, he said I saw her doing bars. I told him based on his email to us on 11/10/15, that we have Trim bars and that they part of the program and why we have them as part of the program. He asked if he must do them, I said yes. With even that conversation, he STILL set an appointment to come in 12/23/15!! In response, that he was afraid for his safety, his sister-in-law was on our program for awhile!! Also, I have doctors that refer their patients to me and I have been in business since 2009! Explanation of attachment:# 1 - We clearly state that $300.00 is non-refundable. In which he initialed. I made that non-refundable due to people joining the program and quitting within a few weeks and leaving with my program. # 2 - It is in BOLD the Trim bars are REQUIRED. Also, it states the Trim Bars are not part of the service agreement and how much they cost per week. On the other sheet I had sent to Revdex.com earlier showed the break down of the bulking options. # 3 - NON-REFUNDABLE PAYMENTS - "Amounts paid for supplements/products purchased bulk are non-refundable." (The reason I made the Trim Bars non-refundable is because people did and could, join the program, take my program and get bars from grocery store or other means and do the program on their own.) # 4 - It states clearly states "that neither the company nor its employees are engaged in health care or health practitioners" and "I fully understand that I am not working with a nutritionist rather a weight loss specialist and/or counselor."Each of these points are initialed by [redacted]. Please let me know if you need anything else from me. Thank you - Nadia

----- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Feb 19, 2016 at 1:25...

PMSubject: Fwd: ID [redacted]To: [redacted]@myRevdex.com.org
---------- Forwarded message ----------From: Nadia - TrimLine <[redacted]@mytrimline.com>Date: Fri, Feb 19, 2016 at 9:27 AMSubject: ID [redacted]To: [email protected]: "[email protected]" <[email protected]>
Good morning [redacted]: 
Please see attached documents were [redacted]. 
Pic #1 - Service agreement: not only do they initial the 300 being non-refundable, they initial the trimmers being required and part of the program. And also he has initialed that the trim bars in bulk as he has purchased or non-refundable. We review this thoroughly and the client initials beside it.
Pic #2 - Program option sheet: this is before even the service agreement. We review the options of the programs available and review the bulk pricing of the trim bars. 20-60 Bulk option which he did a 40. Clients don't even purchased the bars till after the first three days of the program. They purchase it on the third day and that is what he did. We also call them the day before to remind them that they will be purchasing the trim bars to come prepared.
Pic #3 - Health history sheet: he was referred by his sister-in-law. I personally spoke to him on the phone for almost 20 minutes in regards to his sister-in-law. [redacted] stated his sister-in-law gave him some information in regards to do the program how it is and the purchase of the trim bars.
Please let me know if you need any further information. You can contact me anytime. 
Kind regards, 
TrimLineWeight Loss Centers
Motivation.Guidance.Success.With TLC.
Nadia S[redacted]
www.mytrimline.com
[email protected]
Sent from my [redacted]