Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to the $300 refund. we will be happy to accept. a credit to our card as charged and will be satisfied with that portion of the compliant as item 1. if preferred they may also send a check in full at their option. for the record, we have left several messages as well as filed a complaint with our CC company who was not able to make contact with them either. in regards to item 2. we do not accept this answer as they are professionals and had ample opportunity to inspect the car making sure it was safe for the road. it took less than 2 minutes for the dealer to identify this vehicle was wrecked and it had been fraudulently concealed. I understand that this is a used vehicle and as such will have natural wear and tear. my complaint is not of that nature. they have endangered the lives of myself and any passenger in the vehicle. when I asked about the light is was assured it was a mechanical issue and was fair to be accepted at that point. in fact it was not. the cost of making the vehicle safe for travel rests with the vendor. I expect payment in full for the repairs.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am yet to receive the payment. I do appreciate the business rectifying this portion of our complaint. However, we still have the matter of concealing the airbag deployment of the vehicle which I purchased. I require the business to make payment in full for repairs as proposed by the documents provided in order to satisfy the complaint. we ask additionally that this matter is scheduled for mediation before the end of January in a goodwill attempt to solve the complaint.
Regards,
[redacted]
Nationwide Automotive contacted me last night and informed me that they have fixed the car and they are not going to charge me anything. I picked up the car today. While the situation was not a good one to go threw, they did make it right by paying for the car to be fixed.
We are going to send Mr. [redacted] a check for $300.00 this date to the address listed listed in his complaint. He should the check sometime next week.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement...
and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The Carfax does show that it was totaled out. Niko said it when he pulled it up and seen it when I called after I found out the car had a rebuilt title. Your lying to try to save face. I also have prove that car had a rebuilt title. The auction company you purchased the vehicle from also told you the car had a rebuilt title. Please stop lying.
[redacted] Re: [redacted] Case ID [redacted] Dear Mr. [redacted] I would like to thank you for allowing me the opportunity to address this issue and respond to this customer’s complaint. Yes, this customer came in to purchase a vehicle and we...
applied to one of our lenders to secure her loan for her. All was going well and we received an electronic decision for a tentative approval for her loan. We proceeded to complete the paperwork needed for our lender and let the customer take the vehicle. We then received notice from our lender that after some additional research into the Social Security number provided to them by the customer, they concluded something was wrong. They contacted the customer, got the correct Social Security number and when a subsequent credit bureau was pulled, it revealed that the customer had a repossession for a previous auto loan. This lender does not allow for customers with repossessions with them to secure another loan so they rescinded their original tentative approval as the customer no longer qualified for their program and the contract she signed with them was now null and void. We contacted the customer and asked her to come back in and we explained to her that she got a tentative approval because she provided the lender with a wrong Social Security number. We also explained that when the lender got the correct social Security number and discovered the repossession, that they had the right to cancel the loan. She was not happy about this but it was not our doing, it was hers. We then told her that we were able to secure another tentative approval with another of our lenders that does allow for repossessions in their program but does limit the amount of credit that they will extend. We explained that this replacement lender would give her a loan to finance less money and that she would need to make up the difference in the down payment. She did not want to accept this or any responsibility for losing the first approval because she provided bad information to the lender. [redacted] we value our customers and our lenders as they are the life blood of our business. That said, no, we did not and would not create a fake job or income for her or any customer. We of all people know that lenders confirm everything as was evidenced by the fact that the first lender found out about the wrong Social Security number that the customer provided. We concluded our business with the customer by refunding her entire deposit even though she was driving our car for six days. I hope that this will help bring a speedy resolve to this matter and once again, thank you for your time. Respectfully, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As professionals in the automotive industry it is the responsibility of the vendor to inspect the goods they are selling. in this matter a CARFAX is only one tool available. as professionals they are expected to have the knowledge to access the vehicle to determine its mechanical state and provide such information in a open and honest manner. The vehicle had an airbag light on and a tear in the head liner. the seller informed me that any issues that could occur would be covered by manufactures warranty given the age and mileage of the vehicle. we accepted this to be the truth. As I stated before the local dealer was able to determine the airbag issue simply by looking. As a layperson I do not have this skill and relied upon a reputable dealer to provide true and accurate information. The airbag was tucked back inside "hidden" if you will and presented as a simple tear. the dealer had a responsibility to inspect the vehicle prior to offering it to public sale as to ensure the product is as represented. In this matter the "AS-IS" warranty does not apply as the airbag was concealed by the seller and not disclosed. this is not typical or acceptable wear and tear as would be covered in a typical "AS-IS" claim. Additionally, I did not request to see the CARFAX as it was offered and I was assured that there were no issues. Furthermore, the dealer has yet to refund the $300 overcharge to our credit card furthering the dishonest conduct of this firm. As of this date we have had no good will attempts to rectify this issue. Only excuses and false representations for the situation. We require this matter to be rectified without further delay.
Regards,
[redacted]
We buy almost all of our cars at the auction. With that being said, we don't meet the previous owners of the vehicles therefore we have to depend on Carfax and Autocheck reports. This vehicle shows no accident or damage reports on either. As for the $300.00 we are more than happy to issue a check to...
the customer, which we would have done months ago had there been any communication from him. This is the first time that any of us have heard about there being any kind of issue. I am attaching the Carfax reports. He may be able to get some kind of compensation from Carfax as they do have certain guarantees. Thank you.
The dealer has yet to refund the $300 overcharge to our credit card furthering the dishonest conduct of this firm. As of this date we have had no good will attempts to rectify this issue. Only excuses and false representations for the situation. We require this matter to be rectified without further delay.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to the $300 refund. we will be happy to accept. a credit to our card as charged and will be satisfied with that portion of the compliant as item 1. if preferred they may also send a check in full at their option. for the record, we have left several messages as well as filed a complaint with our CC company who was not able to make contact with them either. in regards to item 2. we do not accept this answer as they are professionals and had ample opportunity to inspect the car making sure it was safe for the road. it took less than 2 minutes for the dealer to identify this vehicle was wrecked and it had been fraudulently concealed. I understand that this is a used vehicle and as such will have natural wear and tear. my complaint is not of that nature. they have endangered the lives of myself and any passenger in the vehicle. when I asked about the light is was assured it was a mechanical issue and was fair to be accepted at that point. in fact it was not. the cost of making the vehicle safe for travel rests with the vendor. I expect payment in full for the repairs.Regards,
[redacted]
I have spoke to [redacted] and we decided to take the car back and give her a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am yet to receive the payment. I do appreciate the business rectifying this portion of our complaint. However, we still have the matter of concealing the airbag deployment of the vehicle which I purchased. I require the business to make payment in full for repairs as proposed by the documents provided in order to satisfy the complaint. we ask additionally that this matter is scheduled for mediation before the end of January in a goodwill attempt to solve the complaint.
Regards,
[redacted]
Nationwide Automotive contacted me last night and informed me that they have fixed the car and they are not going to charge me anything. I picked up the car today. While the situation was not a good one to go threw, they did make it right by paying for the car to be fixed.
We are going to send Mr. [redacted] a check for $300.00 this date to the address listed listed in his complaint. He should the check sometime next week.
Customer called stating the problem has been resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement...
and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The Carfax does show that it was totaled out. Niko said it when he pulled it up and seen it when I called after I found out the car had a rebuilt title. Your lying to try to save face. I also have prove that car had a rebuilt title. The auction company you purchased the vehicle from also told you the car had a rebuilt title. Please stop lying.
[redacted] Re: [redacted] Case ID [redacted] Dear Mr. [redacted] I would like to thank you for allowing me the opportunity to address this issue and respond to this customer’s complaint. Yes, this customer came in to purchase a vehicle and we...
applied to one of our lenders to secure her loan for her. All was going well and we received an electronic decision for a tentative approval for her loan. We proceeded to complete the paperwork needed for our lender and let the customer take the vehicle. We then received notice from our lender that after some additional research into the Social Security number provided to them by the customer, they concluded something was wrong. They contacted the customer, got the correct Social Security number and when a subsequent credit bureau was pulled, it revealed that the customer had a repossession for a previous auto loan. This lender does not allow for customers with repossessions with them to secure another loan so they rescinded their original tentative approval as the customer no longer qualified for their program and the contract she signed with them was now null and void. We contacted the customer and asked her to come back in and we explained to her that she got a tentative approval because she provided the lender with a wrong Social Security number. We also explained that when the lender got the correct social Security number and discovered the repossession, that they had the right to cancel the loan. She was not happy about this but it was not our doing, it was hers. We then told her that we were able to secure another tentative approval with another of our lenders that does allow for repossessions in their program but does limit the amount of credit that they will extend. We explained that this replacement lender would give her a loan to finance less money and that she would need to make up the difference in the down payment. She did not want to accept this or any responsibility for losing the first approval because she provided bad information to the lender. [redacted] we value our customers and our lenders as they are the life blood of our business. That said, no, we did not and would not create a fake job or income for her or any customer. We of all people know that lenders confirm everything as was evidenced by the fact that the first lender found out about the wrong Social Security number that the customer provided. We concluded our business with the customer by refunding her entire deposit even though she was driving our car for six days. I hope that this will help bring a speedy resolve to this matter and once again, thank you for your time. Respectfully, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As professionals in the automotive industry it is the responsibility of the vendor to inspect the goods they are selling. in this matter a CARFAX is only one tool available. as professionals they are expected to have the knowledge to access the vehicle to determine its mechanical state and provide such information in a open and honest manner. The vehicle had an airbag light on and a tear in the head liner. the seller informed me that any issues that could occur would be covered by manufactures warranty given the age and mileage of the vehicle. we accepted this to be the truth. As I stated before the local dealer was able to determine the airbag issue simply by looking. As a layperson I do not have this skill and relied upon a reputable dealer to provide true and accurate information. The airbag was tucked back inside "hidden" if you will and presented as a simple tear. the dealer had a responsibility to inspect the vehicle prior to offering it to public sale as to ensure the product is as represented. In this matter the "AS-IS" warranty does not apply as the airbag was concealed by the seller and not disclosed. this is not typical or acceptable wear and tear as would be covered in a typical "AS-IS" claim. Additionally, I did not request to see the CARFAX as it was offered and I was assured that there were no issues. Furthermore, the dealer has yet to refund the $300 overcharge to our credit card furthering the dishonest conduct of this firm. As of this date we have had no good will attempts to rectify this issue. Only excuses and false representations for the situation. We require this matter to be rectified without further delay.
Regards,
[redacted]
We buy almost all of our cars at the auction. With that being said, we don't meet the previous owners of the vehicles therefore we have to depend on Carfax and Autocheck reports. This vehicle shows no accident or damage reports on either. As for the $300.00 we are more than happy to issue a check to...
the customer, which we would have done months ago had there been any communication from him. This is the first time that any of us have heard about there being any kind of issue. I am attaching the Carfax reports. He may be able to get some kind of compensation from Carfax as they do have certain guarantees. Thank you.
The dealer has yet to refund the $300 overcharge to our credit card furthering the dishonest conduct of this firm. As of this date we have had no good will attempts to rectify this issue. Only excuses and false representations for the situation. We require this matter to be rectified without further delay.