Trinity Alps Marina

I am rejecting this response because: I was not informed of a cancellation policy when I made the reservationThe woman I spoke with specifically said my card would not be charged
and mentioned nothing about the cancellation policyThere is nothing on their website mentioning a cancellation policy and we cancelled due to a forest fire that was declared a state of emergency by the governorIt was not safe or healthy to rent a boat or be outsideThere are multiple complaints listed against this company for arbitrarily charging customers or denying refund of the depositIn addition to poor business practices, this interaction was handled in the most unprofessional manner that I have ever experiencedThe woman answering the phone hung up on me more than once, refused to let me talk to the person in charge of making decisions, and called me a name using profanityThis is by far the worst experience I have ever had at any company or organization

I am rejecting this response because: I was not informed of a cancellation policy when I made the reservationThe woman I spoke with specifically said my card would not be charged and mentioned nothing about the cancellation policyThere is nothing on their website mentioning a cancellation policy and we cancelled due to a forest fire that was declared a state of emergency by the governorIt was not safe or healthy to rent a boat or be outsideThere are multiple complaints listed against this company for arbitrarily charging customers or denying refund of the depositIn addition to poor business practices, this interaction was handled in the most unprofessional manner that I have ever experiencedThe woman answering the phone hung up on me more than once, refused to let me talk to the person in charge of making decisions, and called me a name using profanityThis is by far the worst experience I have ever had at any company or organization

She call morning of reservation to cancel too late to cancel