Good morning, The complaint ID #: [redacted] has not been resolved Feather River sent a technician to the house, but had him only look at the front door They need to change his work order to look at both sets of french doors Thank you, [redacted]
Hello, We’ve had claims opened with customer [redacted] for a problem with her doorThe problems have been caused by the addition of a product (Storm Door) that we do not sell and is causing damage to her Feather River Door The storm door she added is causing high heat buildup between her Feather River Door and Storm door and it is causing damage to the Feather River Door Damage caused by a storm door voids the Feather River Door Warranty and use is described in the warranty as well as care and maintenance instructions However in an effort to help assist the customer we replaced the door slab in January and explained the storm door was causing damage and she needed to keep the door vented Customer started a new claim in July of The door was damaged by the customer’s storm door The Feather River Door warranty does not cover damage caused by storm doors, however in an effort to help the consumer we replaced the damaged components for the consumer on site We also explained that the storm door was causing damage and she needed to keep the storm door vented year round to try to prevent damageConsumer started a new claim in January The door was damaged by the customer’s storm door Warranty does not cover damage caused by storm doors, however in an effort to help the consumer we replaced the door slab again New product was shipped to the consumer’s store of purchase and was delivered on 2/1/We consider this claim closed and will not be offering a future replacement in the event that this replacement door fails againCustomer should remove her storm door to prevent further damage of the Feather River Door
Good morning, The complaint ID #: [redacted] has not been resolved Feather River sent a technician to the house, but had him only look at the front door They need to change his work order to look at both sets of french doors Thank you, [redacted]
Hello, We’ve had claims opened with customer [redacted] for a problem with her doorThe problems have been caused by the addition of a product (Storm Door) that we do not sell and is causing damage to her Feather River Door The storm door she added is causing high heat buildup between her Feather River Door and Storm door and it is causing damage to the Feather River Door Damage caused by a storm door voids the Feather River Door Warranty and use is described in the warranty as well as care and maintenance instructions However in an effort to help assist the customer we replaced the door slab in January and explained the storm door was causing damage and she needed to keep the door vented Customer started a new claim in July of The door was damaged by the customer’s storm door The Feather River Door warranty does not cover damage caused by storm doors, however in an effort to help the consumer we replaced the damaged components for the consumer on site We also explained that the storm door was causing damage and she needed to keep the storm door vented year round to try to prevent damageConsumer started a new claim in January The door was damaged by the customer’s storm door Warranty does not cover damage caused by storm doors, however in an effort to help the consumer we replaced the door slab again New product was shipped to the consumer’s store of purchase and was delivered on 2/1/We consider this claim closed and will not be offering a future replacement in the event that this replacement door fails againCustomer should remove her storm door to prevent further damage of the Feather River Door