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Trinity Hardwood Distributors, Inc.

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Reviews Trinity Hardwood Distributors, Inc.

Trinity Hardwood Distributors, Inc. Reviews (1)

In regards to complaint 11815514.  I am truly sorry  they are still having a problem. My office tried to keep in contact with the client to make sure the issue was resolved, however after 2-3 weeks she stopped returning our calls. That is not uncommon in our line of business and usually...

means the matter has resolved itself. I take the outcomes of my treatments very seriously as I know they are a testament to the job that I do.In reply to this complaint, I am baffled that it has taken this long for them to file a complaint. I will not dispute the facts presented, however they did inaccurately state one fact and omitted a few other facts:1. They had a pretty immediate reaction with more than normal swelling right after the injections were completed and then informed me they had the same reaction the last time they had the procedure and "forgot" to tell me. Stating that they were possibly allergic to or reacted to the lidocaine in the product. I always ask a first time patient if they have had this type of treatment before and if they had any problems with the treatment prior to starting. I was told they did not have any problems before.2. They also started massaging the area immediately after injection without my knowledge or consent while I left the room to get more ice to put on the swelling they were having. I never advise patients massage the injections, I do this myself after completing injections and then will allow them do a small amount in 24-48 hours if it still feels lumpy/bumpy to them. 3. I had the patient take Benadryl 50mg that evening upon getting home and the next morning due to the amount of swelling I observed before she left my office, I actually had her stay in the office with ice on the area for more than 30 minutes to make sure she was not having any other systemic reaction and that the ice was controlling the swelling. I also had her return to the office the next morning and personally met her there to assess the swelling and treatment area and have pictures of all of these events. 4. I did use a very small amount (less than 0.2ml compared to a total of 1.6ml of Juvederm) of Radiesse filler on her right lower lip. She did return with continued swelling/tenderness in this area however I did not attempt to aspirate the filler. I did inject the area with a small amount of a steroid to hopefully decrease the swelling, which is advised treatment by the manufacturer, and advised her to not massage the area for several days. Substitution of a different filler can be done at the providers discretion at times if deemed necessary for a better outcome. Radiesse is used in the lips and many other areas not recommended by the manufacturer called "off label use" by many providers with satisfactory results.5. Any dermal filler comes with possible side effects, these are listed clearly on our consent form and residual nodules are one of those. 6. All of our cosmetic injections are non-refundable. It is very clearly stated on our consent form that each patient signs. 7. In the name of science I would like to see pictures of them during this year since treatment as well current pictures to document the disfigurement that is being claimed. I have also attached a copy of the consent form each client signs that clearly state possible reactions or side effects.That being said, in an effort to resolve this to their satisfaction, I was willing to refund them a partial amount of $400, however after looking at pictures on her facebook page that are attached, I do not see the disfiguration they are claiming . I am truly sorry they did not continue to follow-up with me so we could have resolved the issue to their satisfaction. I am also sorry they felt like they could not come talk to me about this before as I have an open door policy and always instruct my staff to have patients return to clinic and be seen by me for any reason or dissatisfaction with services. Sincerely,[redacted]

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