Trinity Heating & Air, Inc.

April 15, 2016[redacted]Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Dear [redacted]Our office is in receipt of the above-referenced complaint...

filed by [redacted] We have been in communication with this customer since December regarding this complaint. In addition to responding to the customers calls into our company, our sales managers have attempted to reach out and have left messages for the customer. Based on our solar production monitoring data, the solar electric system is definitely producing energy as anticipated. For the five full months for which the system has been up and running, it is producing 4-5% better than originally estimated. That being said, we want to continue to work with this customer to alleviate all concerns he may have. It seems as though the customer’s usage may have increased, thus causing the increased bills. Our customer care representatives have reviewed the electric bills in detail with [redacted]. We are happy to also send a technician out to the house to investigate further and to try and be a liaison with the utility company, [redacted], to get a better understanding the usage versus generation on this utility account. Unfortunately, we cannot quite contact [redacted] on the customer’s behalf as they will only provide information to the actual rate payer, but we are happy to conduct a three-way-call or help connect the customer and [redacted] in any way we can. [redacted] has full records from Trinity regarding this installation as we got both the requisite pre-installation interconnection application approved, as well as the final interconnection applications approved post-installation. [redacted] had issued their notice of Permission to Operate (PTO) in October, which we forwarded to the customer to show that [redacted] recognizes this system and was allowing it to become operational. According to bills that we have reviewed, the customer’s meter number is different, which indicates that [redacted] also swapped the meter as a result of the installed solar electric system.  Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

October 19, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted]We are in receipt of the above-referenced complaint filed by [redacted]. Our sales manager for the...

region, Eric W[redacted] got in touch with [redacted] today to discuss his experience. Trinity Solar is proud of our dedication to customer service and we will work to do everything possible to make a situation right. Our business was founded upon and continues to depend up customer referrals, and to date, we have installed nearly 20,000 solar electric systems for home and business owners across the northeast, most of whom go on to refer other friends and family because of their excellent experience with Trinity Solar. We will have follow-up with the sales representatives and managers involved before this point to address these concerns. To alleviate the [redacted] concern regarding our lack of management, we have a robust management team for each division and in each territory in which we work as well as regional and corporate managers, directors, and executive management above that local hierarchy.In the meantime, Eric has offered [redacted] another proposal to go solar with Trinity Solar. The [redacted] had been pursuing solar through a competitor, but cancelled when the rates were changed on them. [redacted] said he would discuss the new offer with his wife and he and Eric will be in touch.We look forward to working with [redacted] and we appreciate the opportunity to repair our business relationship with him. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

September 9, 2015Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Our office is in receipt of the above-referenced complaint filed by [redacted]   We are working diligently to resolve [redacted] issue. Our...

corporate sales manager met with [redacted] son late last week to discuss a solution. Trinity Solar commenced the installation, but the modules were located on a different roof plane than originally discussed. Trinity Solar has offered to complete the installation as is, and compensate the homeowners for the difference in production. This solution was agreeable to the homeowner as the compensation provides for a better return upfront and the system can be completed and up and running sooner. An addendum is currently being drawn up for the change in system design which will be sent to the homeowner for signature and we can settle the final payment and compensation details. We apologize for any inconvenience or frustration caused for the customer. At Trinity Solar, we pride ourselves on providing an optimal experience for the customer and making solar simple and affordable. We are righting this situation and hope this repairs any damage to our relationship with the [redacted] family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

November 10, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted]Dear [redacted]
We are in receipt of the above-referenced complaint filed by [redacted]. [redacted]...

signed an agreement with [redacted] for an estimated monthly cost of $89.00 per month for the first year of solar energy production. That $89.00, however, was contingent upon [redacted] signing up for [redacted] automated payments. If [redacted] is receiving a bill for $103.00, we can only assume that [redacted] did not take advantage of the discounted rate for using [redacted] and is instead paying by check for the solar energy. [redacted] system seems to be producing as expected. Since July, the system has produced 2,948.96 kwh’s, which is roughly 42% of the total estimated annual production in just four months. This is in line with what we expected. Regarding the bills [redacted] is receiving from PSE&G, our corporate office is in receipt of an excerpt of a bill from PSE&G for the Abrams’ September usage. This is a marked reduction in the kilowatt hours being billed for in September 2016 as opposed to September 2015, and it does seem as though PSE&G is conducting actual meter readings (which would reflect net usage after solar production) rather than estimates (which might not). Jason Kupperblatt, the Operations Manager for Trinity in this area, has been in touch with [redacted] and is working with him to better understand the bills. We are happy to dispatch a service crew if it seems like the system is underproducing and therefore [redacted] needs more power from the utility, but as described above, that does not seem to be the case. There is a chance that usage is increased from when we were looking at [redacted]’ usage in 2015.Regarding the overall delays that occurred from installation to getting the system turned on, this was due to difficulties with inspections as a new requirement was being enforced. Trinity had to comply with the new requirements, but that was an unforeseen change that we had to react to. The delays were atypical for us, and since we experienced such difficulties, we are now using a different inspection company. Jason K[redacted] had also explained this to [redacted] at the time, and Jason felt that while [redacted] was frustrated, the customer trusted Jason and the Trinity team to keep moving forward, which we did. In order to help alleviate these frustrations, Trinity is also processing a payment to [redacted] in the amount of five hundred dollars ($500.00) to help compensate for the lost solar savings he would have experienced on our normal timeframes. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

April 5, 2016Ms. [redacted]Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Dear Ms[redacted]Our office is in receipt of the above-referenced complaint filed...

by [redacted] We received the permission to operate notice from the utility company on March 29, 2016. Trinity Solar takes care of all aspects of the solar installation—from sale to design to engineering, as well as all applications, installation, and inspections. After an installation is complete, we coordinate the final inspections with the township or permitting authority having jurisdiction. During the installation, our crew made an adjustment to the electrical connection of our system, so we did need to send an update to our permit and wait for that update to be approved by the township prior to setting inspections. Upon passing inspections ([redacted] inspections passed on 1/25/16), we need to wait for the certificate of approval to be generated by the township and sent to us. We received that certificate on February 1, 2016. As soon as we have that in hand, we can submit final applications to the utility company—we must file with them and receive their approval before a system can be turned on. We submitted our final utility application on February 2, 2016. The utility company can take, on average, four to six weeks to receive, review, and approve a final application and grant permission to operate.The customer’s system is now up and running and our customer care team was in communication with [redacted] on March 29, 2016.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

May 18, 2015 Ms. [redacted]Service RepresentativeRevdex.com               RE:         Complaint ID #: [redacted]Dear [redacted]Our office is in receipt of...

the above-referenced complaintfiled by [redacted]  [redacted] home was identified by a member of our DirectSales Team, Alan G[redacted] to be a good candidate for solar energy. Solarenergy can be an excellent choice for homeowners to save money on electricitycosts—whether by purchasing the system upfront and receiving the energyproduced by solar for free, or by having the system installed on the home at nocost to the homeowner and then purchasing the energy produced at a lower ratethan is currently paid to the utility for electricity. We have helped thousandsof homeowners go solar for no money upfront—they get installed for free, andthen experience savings when paying for solar as it is produced costs less thanpaying their old utility bills. Trinity Solar never intends to mislead the public regardingthese claims, and our business is built around providing in-depth consultationsfor home and business owners to go over these options and clearly explain thesavings that their custom system could provide. [redacted] seems to have signed a Letter of Intent (LOI),expressing at least some interest in learning more after the initialconversation with Alan G[redacted]. Normally, Alan would notify the office of the interestedcustomer, and we would take measures to custom design the most cost-effectivesystem possible for the homeowner so Alan can go back out and explain thespecific details. In this case, it seems as though [redacted] cancelled hisLOI quite promptly, and Trinity never even began the preliminary designprocess. [redacted] can rest assured that he is in no way obligatedfor anything, and that Trinity has him listed as a Lost prospect in our system.Should [redacted] ever wish to hear more about his solar options to betterunderstand what is available, we would be happy to have a member of ourmanagement team contact him to clear up any confusion. In the meantime, we willnot proceed to any sort of contract or agreement with [redacted].Please feel free to contact our office with any additionalquestions and please confirm in writing that this response is sufficient toclose the Revdex.com’s investigation of this Complaint.

Complaint: [redacted]
I am rejecting this response because: We attempted various time to go with Trinity. The last time I called  costumer service the supervisor that day seem annoyed
that I called again, seem like they know it was xxxxxxx calling them again! and the first thing she said was her name, and as soon as I said can you repeat your name please? she said " Go ahead right it on your list!!!" unacceptable how they talk to there costumers, after talking for a bit, she got kind of mellow. I didn't grab her name, because that threw me off, I was not expecting  that at all. I have been a manager in a retail store and had work for customer care, and this is NOT the way to treat people. And Eric had called my fiance 2 times after this complaint. AND now they want to proceed, they needed a wake up call. But who wants to continue with a company when they disrespect you and never pay attention to your calls and never communicate with you?? I know I don't. And we never CX when rates were changed on us, because we never got to make NO DEAL with Trinity. never we got to that point!! so enough with these lies.. I like to be honest from the beginning .We are trying to go with another company that will treat us with respect and dignity. So what I would ask for this company no to ever contact us for nothing. They are not needed. there are other better competitions out there that are willing to treat people excellent and want to do business with us. We are not the ones losing, they are.
thank you, and please no more contact!
I want to thank the  Revdex.com for listening to my complaint. I very much appreciated. 
Regards,
[redacted]

September 1, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted]We are in receipt of the above-referenced complaint filed by [redacted] As far as we can see, Trinity...

Solar has been responsive to [redacted] as we have calls logged through our Customer Care team and a case open to have a technician go on site to check the system. There is also email communication between [redacted] and the Trinity salesperson conveying feedback from [redacted] the manufacturer of the inverters, that the modules are in fact shaded at 12pm. The salesperson offered to come out to review the shaded areas in question. If the [redacted] would like to explore options to gain more production, we would be happy to determine with them a tree removal solution to optimize performance.We will follow up with the local office and the sales management teams to make sure that the [redacted] receive ample communication regarding this or any other questions or concerns they may have. Trinity Solar is proud of our customer service and our business was built upon and continues to rely on customer referrals, so we want to make sure every customer is happy with their solar solution and their experience with us. We hope that the [redacted] feel their solar investment has saved them money on their electric bill and helped generate income through the sale of SRECs. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

July 18, 2016Ms. [redacted]Service RepresentativeRevdex.com RE: Complaint ID #[redacted]Dear [redacted]We are in receipt of the above-referenced complaint...

filed by [redacted]. Since the submission of the complaint, this installation has been granted Permission to Operate by [redacted] so the customer should now be satisfied with a fully operational solar electric system producing electric savings for years to come.That being said, due to the timeframe for the customer to receive Permission to Operate, Trinity Solar will be sending [redacted] a check in the disputed amount of $236.64 to reimburse [redacted] for her most recent payment that was made either right before or around the time her system received Permission to Operate. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

April 15, 2016Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Dear Our office is in receipt of the above-referenced complaint...

filed by [redacted]. This complaint is a bit surprising to us as this seems to be the first recorded contact [redacted] has had with Trinity regarding this issue. We do not show any previous calls into the office alerting us to a potential issue with this client.Now that we have been made aware of the issue, we have checked the system production, and our system is generating energy as anticipated. In fact, the system produced 25% more than anticipated in [redacted]h.The [redacted] signed an agreement for a 4.16kW solar electric system ([redacted] signature is on the initial agreement, but [redacted] was added via an amendment a few days later which both [redacted] and [redacted] signed). That system is estimated to produce 5,281 kilowatt hours (kwh’s) of electricity each year. According to the electric bill provided by [redacted] at the time of sale, he uses roughly 20,000+ kwh’s of electricity each year. The system is designed to produce roughly 25% of [redacted] annual electric usage at the time of sale. That being said, the stated increase in the billing amount seems highly unusual. We would be happy to reach out to [redacted] and review his bills with him to see if we can uncover some sort of billing error or other explanation for the drastic increase in monthly billing totals from [redacted]. We can even send a technician to the home—free of charge to [redacted]—to see if we can find any other issues that might result in increased utility usage.In conclusion, the installed system is operating according to the contract that was signed. We welcome the opportunity to sit down with [redacted] to review the details of any concerns he might have. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

April 15, 2016Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Our office is in receipt of the above-referenced complaint filed...

by [redacted]. Trinity Solar has a robust Direct Sales team which canvasses areas door-to-door. All of our Direct Sales representatives are licensed with any necessary paperwork filed in a given area, and all are fully vetted and trained by Trinity. [redacted] would have met with our Direct Sales representatives twice during this process—once to sign a Letter of Intent, which essentially just indicated that he was interested in finding out more about solar and giving Trinity the green light to gather more information so we could design a custom proposal for him. Preliminary information would have been gathered at that stage, and a credit check would have been passed. The representative would have taken that information back to the office for a proposal to be drawn up. The representative would have returned over a week later to review the proposal with the homeowner. At this point, the customer would have likely reviewed all of the documentation on the iPad screen and been asked to sign. [redacted] did not just sign one document—we have a total of eight signatures and two spots initialed by [redacted]. The contract document is highly branded as [redacted] and is clearly indicated as a contract on the signature page.We regret that there was, in fact, a glitch with the equipment if [redacted] didn’t initially receive everything via email—an error that was rectified when the sales representative resent the documentation for review. However, in addition to having signed the branded contract documents, [redacted] completed a verification call with [redacted] and verbally agreed that he reviewed and understood the documents, that he was entering into an agreement, and provided ACH payment information. As soon as [redacted] expressed dissatisfaction with the sales representative, Trinity respected Mr. [redacted]’ wishes and cancelled the agreement (and we also suggested that [redacted] cancel directly with [redacted] as that is with whom the agreement was signed). We regret that [redacted] felt deceived or unprepared for the agreement, and we’d be happy to connect him with a sales manager who can go over everything in great detail to make him comfortable with solar. [redacted] has also made attempts to contact the customer directly to rectify. 
Trinity has been in business in New Jersey for 22 years and we have seen over 30,000 homeowners over the years. We pride ourselves on our highly trained and professional sales staff and take complaints like this very seriously as we do not want to tarnish our reputation in the state or with the Revdex.com. 
Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

February 3, 2016Revdex.com RE: Complaint ID #: [redacted]Our office is in receipt of the above-referenced rejection of our response to a complaint filed by [redacted]...

[redacted]We apologize for the inordinate delay and human error that affected [redacted] receipt of the referral payments. The checks were mailed on January 22, 2016. We show that both checks have been cashed. Trinity Solar has always generated the majority of our business based on cus[redacted]er referrals, and the success of our company depends on providing excellent service and keeping our word. We are proud of the growth we have experienced in recent years, and we strive to keep our processes as short and efficient as possible even with the added volume. Admittedly, we still have improvements that need to be made. We hope that we can repair any damage that may have been done to our relationship with the [redacted] and that they feel comfortable continuing to refer their network so all of their friends and family can experience the benefits of solar energy. The [redacted] will be duly rewarded for any and all referrals they can provide, and we will work to quicken our processing times to alleviate the frustration that generated this complaint. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

Complaint: [redacted]
I am rejecting this response because:
This email did not address my complaint against their salesman Paulson A[redacted] Mr..A[redacted] was very dishonest in his dealings with my wife and myself. His false claims that we would be paying $20.00 monthly to PSEG was the reason that we signed with Trinity Solar.  He is a dishonest person whose lies just to get a sales commission is deplorable. 
Regards,
[redacted]

Complaint: [redacted]
The process took much longer then it should have. There was a total lack of commication with me. The delay cost me higher electric bills. I know 
other people that used this company for solar after me and where turned  on before me. I upset because of delays, lack to respond to me. I'm happy the system is now running. How will the future look, will there be delays if the system has an issue? I want money for the electric bills 2 months.     
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Although I appreciate the comments made in Trinity's response, there was no addressing the fact that this sales person lied to me about the costs in having this system.  I have alerted my HOA and friends in the community to make them aware of the situation.  I cancelled promptly because as soon as the salesman left my house, I got on the internet, read about this company's tactics and then contacted [redacted] directly to get the real story on how this system works (WHICH WAS NEVER EXPLAINED TO ME!).  My complaint has been filed and I hope that the Revdex.com will note somewhere that this company is acting in a less than honest way.  Other than that, I consider this matter closed.
Regards,
[redacted]

October 28, 2016Service RepresentativeRevdex.comRE: Complaint ID #: [redacted]
We are in receipt of the above-referenced complaint filed by [redacted]. [redacted] signed a contract with [redacted] on 10/20/2015. As per...

that agreement she had five to ten business days to cancel (Sections 3(a) and 12(e) and 22). Section 22 is initialed by the customer acknowledging understanding of their right to cancel. As per the notice of cancellation on page 15 (duplicate copy on page 16) of the agreement, the customer must notify [redacted] in writing no later than the tenth business day. Trinity Solar is not allowed or equipped to cancel an agreement between [redacted] and a homeowner. While we understand that the customer called [redacted], it was not until June 24, 2016 and [redacted] noted repeated follow up attempts until July 5, 2016 regarding a request for the customer to provide [redacted] a receipt regarding the alleged purchase. In respect to the cash contract, although the agreement never came into Trinity’s corporate headquarters, our portal with [redacted] shows that the [redacted] contract was not signed until November 17, 2015, which was twenty business days after the [redacted] contract was signed and outside of the rescission period. Because this agreement never came into Trinity’s corporate headquarters, it was never countersigned or fully authorized by Trinity. The cash contract does show a purchase amount of $40,000 and while the [redacted] portal shows a loan approval up to $50,000, the customer did seem to indicate that they would pursue a $40,000 loan which was for the full cash contract amount—not for the net after a deposit. While the customer states that they provided a $4,000 payment to Trinity Solar, we have no record of having received this payment. While we do see an approved loan application in [redacted]’s portal, that would not have appeared unusual to our internal team as customers often explore loan or other financing options and get approvals that they do not intend to pursue and that Trinity would have no right to pursue while a [redacted] agreement was still active. The Trinity office simply never received paperwork from the customer or sales representative so the original signed, validated, and approved [redacted] contract went through our system. [redacted] never received the requisite cancellation form in writing from the customer, so they, as the System Owner, did not know that contract was cancelled either. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint.

Positive

Upon signing a contract for [redacted] in July for a solarelectric system, Trinity immediately began working upon all of the necessarydocumentation and paperwork to have the system installed. We designed andengineered the system and then filed all of the permit,...

utilityinterconnection, and state registration applications. Upon receiving each ofthose approvals back from the various entities, we began contacting [redacted]to schedule his installation for early September. The installation went smoothly,but we did have to file an update with the township for the permittingpaperwork due to a slight equipment change from what was originally planned. Wehad to create a whole new set of drawings and paperwork to be submitted. Justas the township reviews the original permitting package, we had to wait for thetownship to review the as-built system details to update their permit approval.Since [redacted] filed this complaint, we have received theapproval necessary from the township to be able to schedule the finalinspections of the installation. The inspections have been set for October 22nd,as per the stated availability of [redacted]  As with every customer, Trinity will continue to take everystep necessary to complete the solar project for [redacted] After his townshipinspections have passed, we will continue following up with the township forthe documentation they provide to close out the permit. Upon our receipt ofthat, we will file the necessary documentation with the utility company torequest permission for the customer to operate the system. We will prepare andsubmit the paperwork as quickly as possible, but after each submission, we mustthen wait to receive approval. We look forward to helping [redacted] achieve this milestoneas quickly as possible and have his system provide power for his home for yearsto come.

The guys from Trinity were professional and respectful. I was amazed they completed the installation in 1 day.

July 15, 2015
[redacted]Service RepresentativeRevdex.com RE: Complaint ID #: [redacted]Dear [redacted]Our office is in receipt of the above-referenced complaint filed by [redacted]  [redacted] signed a letter of...

intent (LOI) with [redacted] on April 17, 2015. It is true that Felix has since been terminated, but that does not reduce the level of attention or service paid to any customer that Felix generated. Acting upon the LOI, Trinity had a site survey crew on site on April 25, 2015 to take data from the roof so a custom contract could be created for the [redacted] residence, which Felix presented on May 2, 2015 at which point [redacted] signed the solar agreement. Trinity invested in technology to evaluate the house, which was verified by an on-site technician. Unfortunately, due to human error, the calculations were slight off, and a vent pipe was plotted in the wrong position on the roof. As a result, the design that was agreed upon at contract signing had to be altered. No panels were deducted from the total design, but one module had to be relocated to a different array. Upon the contract signing on May 2, 2015, Trinity Solar filed applications with the state, the utility company, and the local permitting authority outlining our plan for installation based on the contract signed. Due to Trinity’s experience, professionalism, and history of doing business in the state, all necessary applications were approved expeditiously so that we were able to start installation just under six weeks later. Regarding the need for an electrical upgrade, while our sales team members have some rudimentary electrical training to aid in their solar consultation, our experienced electricians who were on site for the installation felt it was in the best interest of the customer to suggest an upgrade to ensure maximum safety and productivity of the solar electric system on her home. This electrical upgrade was done at no cost to the customerWhile the solar installation work was in progress on site, our permitting team was preparing the paperwork to update our approved permit to account for the additional electrical upgrade so as to keep the township informed. Update paperwork was brought in person to the township, and we followed up to ensure it was approved as quickly as possible. As soon as we received word that the update was approved, we contacted the township to schedule final inspections. The inspections were scheduled out for July 22, 2015 in accordance with the inspector’s schedule. Trinity Solar places a strong emphasis on customer service and communication, and we have purposefully increased staff and improved processes as we strive to provide maximum customer service. We regret if [redacted] feels there was a lack of communication on our part, but we do have several calls logged—at least eight of which were logged from the time we commenced installation on June 12, 2105 through to July 8, 2015. Our customer care team is available by phone from 9:00am to 5:00pm, Monday through Friday, with the exception of holidays and the afternoon of our annual company picnic, which took place on June 26, 2015. We had made a call attempt to [redacted] the evening of June 25, 2015, but notes indicate that the voicemail box was full so we were not able to leave a message. Trinity Solar does use an answering service so as to provide some level of live support to our clients outside of standard business hours. We have had a long-standing relationship with the answering service that we use, and have received very few complaints about their level of service or professionalism, so we regret if [redacted] felt under-served by them.Although [redacted] experienced a shorter-than-usual time frame from contract to installation commencement, it is unusual for the post-installation inspection process to take so long. However, we must abide by the regulations set forth by the town and the inspectors, and we felt it was necessary to perform an electrical upgrade for the homeowner which required revised paperwork to be filed. While we wish a few weeks could have been shaven off of this timeframe, we are confident that [redacted] will have the safest and most productive system possible, which will produce clean solar energy for decades to come. To address the desired settlement, we will continue to stay in touch with [redacted] to keep her posted throughout the remainder of the process. Upon passing the township inspections, we need to receive final paperwork from the township which will then be forwarded to the utility company in order to close out our interconnection application. The utility company will review the paperwork and grant permission to operate (PTO) as their approval of the installation.[redacted] should expect no additional costs for the contract she signed. As was agreed at the time of signing, [redacted] has had zero up-front costs, and [redacted] the third party financier that owns the system on [redacted]’s roof, will bill for the power produced by the system at the agreed upon rate. All installation, application paperwork, permitting, inspections, and the electrical upgrade were performed by Trinity Solar at no cost to [redacted]. Trinity has been in business for over twenty years, and has been installing solar system for home and business owners in the Northeast for more than ten years. We have installed over ten thousand solar systems, and we look forward to continuing to serve the Northeast by bringing clean, affordable, renewable solar energy to as many people as possible. We hope to restore [redacted]’s faith in Trinity despite her setbacks during this experience. We pride ourselves on establishing long-term relationships with our customers, and we look forward to repairing our relationship with [redacted]. Please let us know if you require any further information.Thank you,Tom P[redacted], Trinity Solar