Trinity Hope Associates

Not sure they are not scamming folks Called me and gave a enormous amount of money owedI asked from who and the phone number, then I was told their names but they would not give me their phone numberI told them I would check it out and call them back Checked with everyplace I had been for medical treatment and there was no such chargeIf you are called beware and get the name of the company they say you oweThen call them and check it out BEWARE

Explanation and Apology:
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01/20/Dear *** ***,
I received your letter of complaint regarding our
"Customer Service Issue"I would like to extend my apologies on behalf of Trinity Hope Associates for any inconvenience we have caused youConcerning your complaint, I listened to the recorded phone call and there must be some miscommunication somewhereWhen Cindy picked up the phone she said, "Trinity Hope Associates, how can I help you?" Also, after you gave Cindy the last six digits of the account number, she said, "Yes, you do have an account that is in collection." The reason Cindy cannot send you the original bill is because we are not the billing companyOur client who has retained us to collect their delinquent accounts provide us with only the information that we need to do our jobsThe only thing that a collection agency sends out is a notice to inform you that your account has been turned over to a collection agencyIf you desire a bill, you must request in writing that you want the collection agency to provide you the original billOnce the collection agency receives the request, the collection agency will request that the provider provide the collection agency with a formTherefore, Cindy could not provide you with the bill that you requestThe written notice is a form of billIt lets you know who the client, how much you owe, and to whom you can make payments too.To assure you that Trinity Hope Associate is indeed an actual business, you can go onto the North Carolina Department of Insurance and check our license number # *** under "Collection Agency" About the mini-Miranda, by law, a collection agency is:
"Section 807(11) of the Fair Debt Collection Practices (FDCPA) requires a debt collector to inform a
consumer in the initial communication with the consumer that 'This communication is from a debt
collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose.' This disclosure is commonly known as the mini-MirandaIn the event that a debt collector’s first
communication with a consumer is oral, the full mini-Miranda disclosure must be provided in the oral
communication as well as included in the first written communication sent to the consumerThe
disclosure is required even when it is the consumer who initiates the communication."
Our first initial contact with you was on June 12, and a notice with the mini-Miranda was sent to you on the same dayAccording to section 807(11) of the Fair Debt Collection Practices, we did not break any lawsConcerning Cindy being rude, she was rudeShe had no right to snicker at youThough she denied it on the phone with you, I made sure that she listened to the recordingCindy has been dealt with according to our compliance guidelineIf she did call you back to threaten you, I apologized but I have no phone record of itAll our calls are recorded and the reason we do this is to make sure we keep our staff accountableIf she used her own phone to do so, I have no proof of thatIf you could provide me with the number that she called you from, I would be more than happy to investigate itAgain, I do apologize for all the inconvenience you have experienceI hope you can forgive us for being unprofessionalIf I can help you personally, please give me a call on my line at 828-394-or you can reach my cell at ***Thank you in advance for your mercy and forgivenessI look forward to speaking with youWarmest Regards,
Solomon Yang
Assistant Chief Executive Officer
Fairway Drive
Hudson, NC O: 828-394-D: 828-394-** ***
[email protected]
www.trinityhopeassociates.com

Not sure they are not scamming folks. Called me and gave a enormous amount of money owed. I asked from who and the phone number, then I was told their names but they would not give me their phone number. I told them I would check it out and call them back. Checked with everyplace I had been for medical treatment and there was no such charge. If you are called beware and get the name of the company they say you owe. Then call them and check it out. BEWARE

Found this bill on my credit report that I didn't even know I had so I called to pay it and they couldn't even take my payment cause their cc machines haven't worked for the last week according to them. So the only way I could make the payment was by wire which I did with the added wire fee just so I can get it paid. Ask them for a letter and if they can submit a request to delete or remove from the credit report and they don't even know what that means or how to even have that done. What kind of collection company doesn't even know what this means when I'm trying to clean my credit and this is the only thing on there with a negative mark and they don't even know how to submit a paid account deletion request? Was told the owner is the only person that can look into this and she isn't hardly there since it takes her so long to drive in from where she lives & since she's the owner she doesn't even really have to come in. What's the point of letting people like this collect but when I try to resolve this they do nothing to help get this done, to include being able to take the payment, really the only we can clear a payment with these people is to wire only? Ridiculous!!

Review: I was contacted by someone from Trinity hope associates telling me that I had an outstanding bill from her procedure that I had had and it was sent to them their supposed collection agencyand it was for 400 and some dollars and I wasn't given any name I never even received a bill for something like this but said that my credit would be affected and she will be contacting attorney if I did not make a payment then she said that if I paid 300 of the 400 and some dollars that she would wipe out the rest of itfoolishly I panicked and I gave this woman all my information and was scammed I contacted the number on the card stopped everything disputed it and canceled card. I also contacted my local news station for Fox 6 investigators. This woman was a scam she sounded very threatening and made me worry to the max.Desired Settlement: 300.00 plus 50.00 for the stress and the agony of calling all different numbers waiting on the phone for a couple hours during the most important time that was to be spending time with my five-year-old daughter not on the phone with a fake fraudulent bill collector.

Review: Tonya s[redacted] of trinity hope associates called and left message for us to call her. My husband called and was informed we must pay a medical bill by tonight with a credit card.He asked her to call back and talk to me because he knew nothing about it. He asked her to email the bill so we could see.She called back at 830 PM and said I had to pay with credit card or debit now. I said she only sent a letter not a bill and I had never received any bill ever or had any calls.I said I would check out her information with the doctor and if I owed the bill we would pay.I said email letter had said we had 10 days to respond and that would give me time. She said letter was not correct and needed money now.I then informed her it was 830 at night and did not have 900.00 in bank account. She was rude and yelling at me that she would have a lawyer after me by the next day. I went to doctors office today and they do not do their own billing and she called the billing company for me,They had sold all billing to Trinity hope. I am willing to pay this bill but not with someone demanding me at night to give out my personal information.She is so rude and I can imagine how many people she has frightened in the past'Desired Settlement: I would like to speak to someone at Trinity hope other than Tonya and set up payments.I would like her supervisors to see how many other complaints she has.The woman at the doctors office looked them up and Tonya had her name mentioned, Im not sure if these complaints were in just new mexico but our Revdex.com have many many complaints on this company.I called them this morning.

Review: Overcharged on a collection by $600.00 from what the original debtor sent to them. I spoke with the original debtor since I work in a hospital myself and thought that this bills sound too high. On 3/16 I was contacted at work my co-workers told them that I was not able to take phone calls at work so then they proceeded to call Human Resources without contacting me to try to work out the situation, I then called them back. I called the original debtor and asked why I was not sent a final bill they said they sent one in December and I said I never got it, I had them fax it to me. The total amount was 4x less than what this collection agency charged me on my credit card. When speaking with the "office manager" and asking why, she was very rude and said that she had to go back to the original amount and not the 50% discount that was offered to me in December. I then called an OHIO attorney and they stated that NO they can only collect what the original debtor and normally it is less. The credit card company that I put this on actually called this fraud.Desired Settlement: I want my credit card credited for the 811.20. I will then pay the what the original debtor sent to them.

Review: Trinity Hope Associates keeps calling me asking for payment for a unknown bill. They were asking for $1840.08, then said they would cut it in half to $900. They would not tell me what the bill was for or what company was trying to collect. They just DEMANDED payment. I have never received a bill for $1840.08, so this is very disturbing to me. I pay all my bills on time. Today I received a certified letter from Trinity Hope stating that I had to make the payment within 10 days. On the demand letter it calls my creditor "Acute Surgical", with an account # of 792511-440966. I have no idea who this is. Can you help me? I think this is a scam, but I do not know how to handle it. Thank you.Desired Settlement: If I owe a bill, I pay it. I don't believe I owe anyone $1840.08. Please help me to clear this up. I cannot pay a bill I do not know where or who I owe it too. The people from Trinity Hope Associates are very rude. It upsets me how mean & scary the woman can be. She will not help me at all. I just need the facts. I am on a very tight fixed income & cannot afford to pay money I do not owe. I think this is a scam. I am 70 years old and I think they are just trying to bully & trick me.

Review: Hi,Urgent matter!Joseph with Trinity Hope Associates at (828)394-0079 called me to let me know Bergan Mercy Anesthesiologist turned over an invoice from emergency medical surgery services dated May 15th, 2015 to collections and it's going to an attorney right away. He said they ran insurance and it didn't go through, but insurance paid for 19,000 in surgery costs according to Barbi at the Alegent Billing office. I told him my insurance is current and he informed me it's too late and I need to pay my bill and it's being handed to an attorney's office. A mistake was made and my insurance was effective and it pays in full because I am a graduate student on Medicaid.I need to speak with billing as soon as possible. I think this is some kind of medical scam because Barbi and I talked at the billing office (402) 717-7878 and there's no way Bergan would send this to collections when I've never received a bill for it. I have never received one invoice at my address: [redacted] nor is it in my Alegent online chart for any outstanding bill. Joseph was very rude threatening to turn over my bill to an attorney when I clearly have had my insurance pay for emergency surgery the same day as anesthesiology provided services. All other medical services were paid and I have never received an invoice.Desired Settlement: Medical insurance must have this invoice submitted and this needs off my credit report immediately or I will sue them for collections harassment. I have proof of medical payments and this needs to be paid immediately because health insurance is current and paid for all other costs.

Review: I ran my credit report and found this company was the collection agency handling my collections. When I called I spoke to the employee david he dis not mini maranda me at the begining of the call and then when I called back I notified him he didnt mini miranda me and at that point he did. Then I asked what the bill was for said it was for me and my cousin I requested a letter sent to my address and david said he couldnt send me one. I told him inwas disputing this and he said I couldnt and what I can do is settle.Desired Settlement: I would like this addressed

Review: On August 20, 2014, I was called by Tonya E[redacted] who I told that I have been in contact and tried to explain my situation when she didn't want to listen, I told her I have been trying to get proof, which she said we just don't pick a name,then threatened and harassed me with a sheriff coming to my home and serving me papers to appear in court, and making my credit bad. I told her she could not threaten me like that, when I tried to explain, she told me "no I can because it is a promise and not a threat". She was very rude and did not want to hear anything. I have been trying to resolve a matter that happened May 4, 2013 with Vacavalley Hospital. All the medical bills were paid which I have been telling everyone I have spoken with. My first contact was with [redacted] which I told all the medical bills were paid. So for 5 months I had not heard from this place or this doctor and contacted them with information that they said they would check into but they just kept passing me along the lines with no information. I was even told by the hospital to get proof from this company to no avail. On the bill I have received in the past it says outpatient office visit, do not know this doctor or have never been to the office that is why I am trying to get more response and paperwork. I hope to hear from you soon so that I can get this matter resolved.Desired Settlement: I would just like to have proper paper work showing me that this Dr. did see me and what she did. I called the [redacted] hospital and they were the ones who told me to get proof. The hospital told me she is not listed and Financial Assistance paid for everything. I just want this matter taken care of and corrected and not be put off anymore.

Review: I keep getting a letter from Trinity Hope Associates in Hudson North Carolina about a bill. 1) The letter has a P.O Box and no street name.2) It isn't written on letterhead.3) It isn't signed.4. When we call the number, the Woman is rude, talks over us and says she is sending us to an Attorney. Got the same letter on Feb 17, 2915. And I had to sign a Certified Letter twice. If she forwarded this to a attorney, then where is the attorneys letter? This has been going on since Christmas. Now its Tax season, what does she think I have money? No I don't. I'm RETIRED. And my income is limited.I need to find out if this Company is legit. And stop the letters coming....Desired Settlement: I want to know if the Company is Legit. And stop th we annoying letters.

Review: This agency contacted me for the first time ever about three weeks ago saying I owed a medical bill. I didn't ask to many questions Bc I assumed the were just a collection agency and I had maybe over looked a bill Bc I had just had a baby 6 mths ago. When I called them back to pay it they told me they found another one I owed from two years ago I was a little skeptical but I agreed to make monthly payments and I made the first of those payment plus the amount for the first bill. Well today they took $107 out of my bank account that I did not authorize! So I called up there demanding my money back Bc I didn't authorize any payments in that amount! Then she told me I wasn't allowed to make payments and that I owed another bill! So I begin to ask questions and I wanted to know where the bills were from and I asked for a copy of the bills and she said no! I told her I couldn't and wouldn't pay a bill I did not get billed for...she proceeded to tell me she didn't hve to prove she talked to me or sent me a bill that she could just out. Judgement against me and she begin to threaten me! She screamed at me repeatedly and even went as far as to hold the phone from her ear and say "I'm not listening I'm not listening"!!!Desired Settlement: I want to know what the bills actually are and if I even really do owe them! Also I want my money back for the payment I did not authorize!

Review: Received a letter in the mail stating we would be turned into collections if we did not pay the outstanding amount for acute care surgical medica. This is the first time ever seeing these charges. Called them ([redacted] and the lady could not give me a number to the office of the charges. She gave me the name of the Dr. Gregory W[redacted] from [redacted]. I have not seen this dr. or have been to [redacted]. I have a fear these people are trying to scam people for money!! Called Dr. W[redacted] from a number off of google and it is disconnected.Desired Settlement: Please catch these people.

Review: Just want to report this awful facility full of rude people. The manager disrespectfully talks down to you, Tonya. The employees always feed me lies daily, as to why my issues with them have not been taken care of. Insurance has refiled a billing claim and the creditor has refiled the billing claim in regrards to the collection that was taken out on the bill. This establishment has failed to reimburse me the payment of $30.00 I made on December 16, 2014. They have contentiously told me that nothing has been filed and that I must still make payments on this collection. I truthfully believe that they do not want to return what is mine and that's what this complaint is boiling down to. The principal is they must return what is mine, even if it was $1.00. It's unethical and unprofessional on their part. Please help resolve issues with this establishment so that other individuals won't have the same awful experience I have had with them. Thank you. Best Regards,[redacted].Desired Settlement: $30.00 reimbursement of my payment towards the past due medical bill that has now been refiled through insurance as of 12/30/14. This payment was collected on December 16, 2014 and processed on December 17, 2014. My confirmation number for this payment is: [redacted]. Thank you.

Review: A collections was placed on my credit report for a bill that was not paid by [redacted] for a workman's compensation related accident. Trinity Hope never made an attempt to contact me therefore resulting in a below average credit score.I expect the company to contact [redacted] and collect the amount due and remove the collections that was placed on my credit report immediately.Desired Settlement: I expect the company to contact Broadspire and collect the amount due and remove the collections that was placed on my credit report immediately, and send a letter to me of confirmation this has been handled.

Review: This business called me and left me a message on my answering machine telling me to call them back without representing themselves and told me the matter was "very important". When I called back Cindy told me I was being sued for $37.50 for not paying a bill. Before I could tell her I was ready to pay, she said that she would go into the other room with the attorney and that I would have to pay their court costs if I didn't pay. She then hung up on me without giving me an oppurtunity to pay the bill and was very rude and unprofessional. Please do something about this company.Desired Settlement: I would like for them to never contact me again, and if they are a legitimate debt collection agency, I would like for them to give me the chance I deserve to pay my debt before it hurts my credit score.