Trinity Landscaping

Complaint: [redacted] I am rejecting this response because: mr [redacted] spoke to my wife at our property after the tree was taken downI gave them permission to use my yard to make it easier for them working on a hill which will not happen again he told my wife that he would not have taken it down that wayhis other guy was out sick that dayso I guess the crew was working with no experienced leaderthey also pulled the other limb that was not in my space into my yardwe do have pictures of the process because his crew didn't check to see if anyone was homewhich also meant my wife could not leave our driveway because there equipment was blocking her in.The tree cant be fixed, but the sad sod that was put down over existing grass was poor judgementalong with clumps of dirt under itwe contacted him about the drainage problem along the drive , he sent someone out and they dug up a piece of it and replaced it and just threw the dirt and debris back on top of ithe also acknowledged the broken concrete to my wife and said it would be taken care of I know the surface of the driveway is rough but, not broken by overloaded equipmentWe have text messages from him and my wife about these concernsso just fix the problems his crew created , and maybe returning phone calls would be nicehow about his offices, where are they??? not in ofallon and not in st charlesSincerely, [redacted]

Basically there was tree that fell on their neighboring yardI asked both neighbors if we could use their yards because there would be no other access to get to their treeI spoke to the wife and I told her there would be branches and leaves taken off the pecan treeIt was unfortunate situation, but it had to be doneI cleaned up all the limb wood at no cost to them from the storm as a courtesy to themMy workers backed the trucking chipper into the drivewayI did not approve of this so it was unfortunate and I do apologize for the situationWe went out to cut out the grass/yard issue and replaced it with sodWe fixed their yardWhen we did the yard repair, there was no pipe to be foundI will absolutely go back and take a look at itI will absolutely come out and do the repair to the concrete