Trinity Management Services

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ There were two occupants on leaseBoth signed a "Notice to Vacate" form informing us that they would be moving out on September 30, Their lease term end date was 10/14/15, so when we received their notice to vacate we informed them that although they would be moving out 9/30/they would still be rent responsible through their end of lease 10/14/unless we were unable to rent unit soonerManager also asked them if they were interested in revising their notice to vacate at that time in order to stay until 10/14/Resident declined and said he understood this and wanted to keep the 9/30/move out date as it was noted and signed On 10/2/we entered the premises to confirm move outWe confirmed unit was completely vacated but keys were not returnedWe reached out to resident and on 10/6/resident confirmed yes they had vacated and wanted instructions for the return of keysResidents were instructed on where to return keysOn 10/12/week after the email on key instruction, keys were returnedResident understood terms of lease as he confirmed in emailCharges assessed were fair in accordance with Rental agreement and with the law Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Under the terms of the lease and California law, if a tenant pays rent they are entitled to access to the unit for which they paidIn this case, Trinity Management accepted our rent payment and then locked us out of the apartmentAlthough we provided notice of our intent to vacate the premises, they were not entitled to lock us out of the apartment during a period for which we paid rentWe are only requesting reimbursement for the period for which we paid rent and were denied access to the apartment Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/20) */ Whether residents were in possession of unit or not they are rent responsible because their lease term end date was until 10/14/Furthermore, Resident stated they had vacated unit and we confirmed this on 10/2/with inspection

Initial Business Response / [redacted] (1000, 8, 2015/04/16) */ Hi [redacted] , In regards to this complaint filedWe have contacted is customer directly and already resolved this matter Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2014/10/03) */
This is in response to Complaint #XXXXXXXX regarding two lockout fees charged back to corporate account tXXXXXXX
McKinsey& Company rented *** at *** *** for their employee Mrs*** ***As this was a corporate rental account
Mrs*** *** did not sign a rental agreement with Trinity Management, her employer McKinsey& Company guaranteed and rented an apartment from us for herThe rental agreement states that "If the landlord is required to assist Resident in gaining entry to an apartment, Resident shall be subject to a lock out feeLandlord may charge Resident $for each occurrence."
McKinsey & Company signed and agreed to all of the rental agreement termsOur records indicate that Mrs*** *** requested to be let into her apartment on two separate after business hours occasions which were on August 19th at around 10:30pm and then again on August 24th at around 8:40pmDuring both of her requests to be let in she was asked to sign a Lock-Out ReportThe Lock-Out Report also notes that there will be a $lock out charge feeResidents are not obligated to use our after- hours services, they are also welcome to use a locksmith of their choice and at their own cost
Mrs*** *** is asking for a full refund for monies that she did not pay us and McKinsey & Company who paid and took full responsible for the rental is not disputing
The charges are fair and consistent with the law, policies & procedures of Trinity Management Services, and these terms were agreed to in the lease agreement
Thank you again for all your assistance during this process
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/05/19) */
Trinity served resident with a 3 Day to Cure or Quit Notice for illegal subletting on 9/11/13. On 9/14/13 resident provided Trinity with a 30 day notice with vacate date of 10/13/13. On 10/13/13 resident did not return possession of...

unit. Since resident did not move out he voided his notice and on 10/14/13 we canceled his 30 day notice to vacate in system. Resident then turned in keys on 10/16/13. We charged him back 30 days from the day he gave us new notice of move out, which was from 10/16/13 until 11/14/13.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only notice to vacate was given on 9/14/13. There is no "new notice of move out" or any other notice given by the resident or landlord after the October move out. The move out statement was sent right right after the unit was vacated on 10/13/13.
There is no law or provision of lease allowing a landlord to charge 30 days after a move out in California.
The business did not complain about the keys and did not change the locks.
I have extensive papertrail showing that I have been living in a new place since September 2013.
Final Business Response /* (4000, 13, 2015/06/10) */
Trinity's original position has not changed.
Final Consumer Response /* (4200, 15, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Trinity failed to explain under which section of law or lease they are charging me after moving out and failed to provide what they claim to be a new notice of moving out.
In contradiction with the business response to this complaint, Trinity own written moving out statement is indicating the correct date for my original notice of moving out and October for moving out.
There is no law or provision of lease allowing a landlord to charge 30 days after a move out in California.
The business did not complain about the keys and did not change the locks, did not send a notice of default or an unlawful detainer complaint.
I have extensive papertrail showing that I have been living in a new place since September 2013.

Initial Business Response /* (1000, 8, 2015/04/16) */
Hi [redacted],
In regards to this complaint filed. We have contacted is customer directly and already resolved this matter.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/04/17) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/15) */
There were two occupants on lease. Both signed a "Notice to Vacate" form informing us that they would be moving out on September 30, 2015. Their lease term end date was 10/14/15, so when we received their notice to vacate we informed...

them that although they would be moving out 9/30/15 they would still be rent responsible through their end of lease 10/14/15 unless we were unable to rent unit sooner. Manager also asked them if they were interested in revising their notice to vacate at that time in order to stay until 10/14/15. Resident declined and said he understood this and wanted to keep the 9/30/15 move out date as it was noted and signed.
On 10/2/15 we entered the premises to confirm move out. We confirmed unit was completely vacated but keys were not returned. We reached out to resident and on 10/6/15 resident confirmed yes they had vacated and wanted instructions for the return of keys. Residents were instructed on where to return keys. On 10/12/15 week after the email on key instruction, keys were returned. Resident understood terms of lease as he confirmed in email. Charges assessed were fair in accordance with Rental agreement and with the law.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Under the terms of the lease and California law, if a tenant pays rent they are entitled to access to the unit for which they paid. In this case, Trinity Management accepted our rent payment and then locked us out of the apartment. Although we provided notice of our intent to vacate the premises, they were not entitled to lock us out of the apartment during a period for which we paid rent. We are only requesting reimbursement for the period for which we paid rent and were denied access to the apartment.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/20) */
Whether residents were in possession of unit or not they are rent responsible because their lease term end date was until 10/14/15. Furthermore, Resident stated they had vacated unit and we confirmed this on 10/2/15 with inspection.