Trinity Medical Group

Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ In reviewing the patient account the payment plan was entered incorrectly in the systemThis has been addressed and fixedThe patient is not delinquent at this timeI called the patient and apologized to her for the issues that she has experienced with the billing officeI also gave Jessica my direct phone number to call me if she has any additional issues Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/04) */ The customer indicated that he/she ACCEPTED the business response

Initial Business Response /* (1000, 8, 2016/01/07) */
The letter that the patient received states that she has been approved for Financial Assistance, however Office visits are not included in the financial assistance programA copy of the letter that was mailed to the patient has been attached
to this complaintThe balance that was sent to the collections was for an office visitAlso the patient received five statements prior to the balance being sent to the agency, with no response to those statementsThe account was sent to collection agency correctly and remains patient responsibility
Initial Consumer Rebuttal /* (2000, 10, 2016/01/15) */
The customer indicated that he/she accepted the business response

Initial Business Response /* (1000, 5, 2016/02/23) */
In reviewing the patient account the payment plan was entered incorrectly in the system. This has been addressed and fixed. The patient is not delinquent at this time. I called the patient and apologized to her for the issues that she has...

experienced with the billing office. I also gave Jessica my direct phone number to call me if she has any additional issues.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/04) */
The customer indicated that he/she ACCEPTED the business response.