Trinity Property Consultants

Review: I am a resident at an apartment complex in Seabrook, TX that is managed by Trinity Property Consultants. I have had numerous issues with the managment not address con erns and issues that they are supposed to take care of. Living conditions are deplorable. However, when local managment was innefective at doing even their most basic job, I attenpted to contact the corporate office numerous times.To date, nobody has returned my calls or emails, and I ha e been left to suffer as a result.Desired Settlement: I want the courtesy of a phone call. I have given this company over $20,000 in rent and the least they can do is co tact me when I have an issue. Several months of free rent for living in squalor with innefective managment would also be nice.

Review: I was going to move into The Kenzie Apartment Homes in Birmingham, AL back in July. I gave them this company $300 in which I was able to get back if I did not end up living there. My family offered me a place to stay to save money so I stayed there until I found a cheaper apartment. This company cashed my money order back in July yet here it is December 31, 2015 and I have still not gotten a check. No one will ever answer the phone, it's always leave a message which I have done several times and still nothing. I keep going by the office and a month ago supposedly the check was to be cut ASAP. Still have not received the check. I have been patient enough but the fact that no one will contact me and no one can even reach these people at corporate seems like some scamming is going on to me. The website talks about Governing Values which is false advertisement. They had no issue taking my money but will NOT give me my money back. It's not like it's just $20 it's $300. I have tuition due January 6th and I've been patient long enough. Now it's cutting into me paying for my education. This is not right. This company should not be able to do this.Desired Settlement: I just want my $300 back, someone to actually return my call, and let me know when my check will be mailed.

Review: Good morning,

We moved out of the ReNew at the Shops at the end of September 2015. I provided a VERY detailed 30-day move-out notice letter, along with my forwarding address. We never heard back from the apartment. Both my husband and I called NUMEROUS times! And received NO calls back. I finally called 15 minutes before closing (5:45 pm) and someone "NEW" named [redacted] told me there was NO forwarding address. I told [redacted] I wrote a letter, he then went on, interrupting me to tell me that he was new and didn't see the letter. It does not matter if he is new or not, it should have been RECORDED and FILED away!

My husband went into the office a few days before we moved out, to make sure everything was okay and there wasn't anything missing from us. [redacted] or [redacted] and [redacted] both informed us that they had the forwarding address and read it out loud and told us that the entire apartment was being renovated (paint, carpeting, etc.) If so, why was our entire deposit taken out?! If the property management is handling all those costs and renovations, it should not be taken out of our deposit.

A few days later, we get a call from COLLECTIONS! this is absolutely unacceptable!!! Not to mention we called at least 10 times! We did not get a call from the apartments or calls returned to go over the list. We did not get a call from the apartments to ask for our forwarding address, which we provided! We did not get ANY calls!

It is illegal and against California Law not to provided an itemized detail list of the apartment move out check list and costs. It is also illegal not to send ANY documentation.

We would like our entire deposit amount back, if not more for this trouble and emotional and mental stress.Desired Settlement: $750 refund

Review: I moved into The Hendrix apartments in Austin TX on August 2, 2015. Since then it has been a nightmare. Apt [redacted] wasn't properly renovated, smelled like mold, spider webs on corner of wall and ceiling, malfunctioning appliances, poor electrical wiring, used air filter etc. I put in about 20 work orders which I kept track of. My electric bill was running me $300 a month which I felt was abnormal. I called Austin Energy who advised me that it was too high and something was wrong with the unit. After I lost power in 90 degree weather it was discovered that I had melted wires which was the reason why my lights flickered. Austin Energy advised that because of such occurances, electricy tends to try and pull more. An electrician had to replace a box and advised that the wires were melted. Twice I lost power and one time it was during the night time with a 6 month old baby. They were supposed to bring a portable a/c but they didn't. It was inhabitable living conditions. I asked to break the lease without further charges and they declined. They offered me an apartment transfer. When I transferred they charged me $150 to clean the old apartment which I had completed myself. Within the first month at apt 1013 my ceiling started leaking. They had to replace my entire bathtub and flooring. This took two weeks to complete because maintenance supervisor was told it was completed. They left a hole in my ceiling and had to follow up again. They sealed the ceiling but until this day they haven't come back to repaint. I'm fed up with the quality of these apartments and subpar service. I need a resolution asap! I e-mailed the higher ups in corporate but haven't heard from them. I went to pay my rent early but accidentally paid the old apt fee. I was $50 short and they decided to charge me $100 late fee and $10 additional until paid. I don't get paid til this Friday which means I'll be paying $150 plus my rent underpayment. It's ridiculous.Desired Settlement: 1) To either:

a) live rent free for the month of February 2015 so that I can pay the large electric bill caused by the first apartment I was in due to electrical issues and used filter on original move in.

or

b) Trinity pay my severely past due electric bill that occurred while living in the original apartment because of faulty wires pulling more electric and a used up filter that wasn't replaced on move in.

2) To allow lease holders to break the lease without any further charges such as re-letting fee so that I can move into another complex as of March 1, 2015 without having to fight in court.

3) Remove the late charges for January 2016 rent.

Business

Response:

Ms. [redacted],

We are happy to make adjustments to your account to offset your electricity bill. It is my understanding that the Community Manager, [redacted] has asked for copies of your bills, but you have not been able to bring them in. Please provide copies of your bills and she and I will settle on an amount that would be agreeable to all parties.

I also have [redacted] contacting Austin Energy, to see if they will provide a historical usage for your apartment home to see what "normal" kilowatt hours look like.

After discussing your move out from your prior apartment with the on-site team, there was $125 charged to your account for apartment cleaning and $60 for a power scrubbing/stain removal to the carpet. If you feel these charges are unjustified, there are photos available at the Management Office for your viewing. Please make arrangements with [redacted] if you are interested in viewing the photos from the move out walk through.

In regards to your ceiling, I will ensure there is a work order placed for the maintenance team to come back in to your apartment home to paint. It is not uncommon in cases of a leak for the ceiling to be open for a few days to allow the area to dry.

Upon review of your January payment, I see that there was an underpayment of $50 as you described. Unfortunately if rent is not paid in full on the date it is considered late, all accounts are subject to an initial late fee and a daily late fee until these amounts are paid in full. Per Fair Housing, we must treat all residents the same and therefore all residents with an unpaid balance were charged the late fees as well.

Please let us know if there is anything else we can do to assist you, and we look forward to a resolution with your electricity bills and your ceiling repairs.

[redacted] Regional Manager

Trinity Property Consultants

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would partially resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate and accept your assistance in reviewing my electric bills and making monetary adjustments. I reached out to Austin Energy who is preparing a report of my bills from the time that I lived in apartment 1007. I would also like a response on my request to break the lease without any additional charges except my due debt for the month of January 2016. I filled out my lease break paperwork and will be dropping the keys off on January 31, 2016. I spoke to [redacted] who is a representative with management this past Sunday. I also e-mailed [redacted] requesting that re-letting fees and any other additional fees for breaking the lease be waived. I indicated on my lease break the reason for my move which is the same explanation I gave to everyone else. Please provide feedback on what assistance I can get with this and once I receive the electric bill I will push it forward. I appreciate the help thus far.br />

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a follow up to an open complaint #[redacted] that still has not been resolved. I am no longer a resident of the Hendrix in Austin TX. I moved out effective 1/31/16. I understand that I did not provide a 60 day notice to vacate. The other day I got mail from the management team and was told that I owe them about $4500. $2000 of that was for a "processing fee". The reason why I left was because of the poor quality of the apartments, hazardous to myself and my children and the subpar maintenance team services. I moved in August 2015 without having seen the apartment. Moved and drove all the way from NYC. The details of the apartments and incidents are described in the previous complaint. Now there are new ones. I was only told of TWO fees when breaking the lease. A re-letting charge and a 60 day charge. Technically, by Texas law the apartment owner is supposed to fill the vacant property as soon as possible. The way those apartments are being filled, I don't see why I have to pay two months of rent and a re-letting charge. The reason why I left was because of their subpar product and services. I asked to break the lease the first time around with the first apartment and they denied me when technically, I could have won in court. I asked management, before I left (e-mailed) if they can waive all these fees because of the complaints and dissatisfaction I was having with the services. I never received a response. I called and never received a response. Somehow, writing through here gets through. I was expecting to go to court for a re-letting charge and 60 day charge but now it seems I will be going to court for a processing charge too! This business is so money hungry instead of caring about the services they provide. Why would you need $4500 from me? How is that even valid? Your apartments sell themselves (surprisingly) it doesn't even take a week to fill one up. I didn't leave just to leave, I left with reason! I also have that insane electric bill unpaid. I want my first three months electric bill paid for due to apartment ventilation issues that caused my electric bill to spike and I want the re-letting fee, 60 day fee and processing fee waived. I am willing to pay the balance on my January 2015 bill and the cleaning bill. I should not be charged with anything else.

Regards,

I moved into a beautiful apartment complex in Phoenix, and the Trinity became the management for the property. Beware...they are the worst to deal with.

Since Trinity Property Management took over the nines in Tempe Az I have had trouble even having the simplest questions answered. Constant promises of "I will call you right back" unkept. My latest experience was calling to find out why my payment on my online portal would not go through. First when I called Friday October 2nd I was told someone would call me back....never happened. Called again on Saturday I was told a manager would be made aware and for me to call them back. Called back then I was told to try to submit the payment on Sunday. Attempted to make the payment on Sunday no luck. What happens next is my fault I became side tracked well because I'm a person and life happens and I didn't follow up with them before the office closed Sunday. I call Monday and the lady has no record of my correspondence with the weekend staff...big surprise the Trinity employees can't even return a call, give me a explanation of what certain items mean on my rent invoice, or resolve a issue. I have to hold their hand it seems every step of the way. The employee that I made contact with that Monday wouldn't even listen to me then accused me of yelling as she interrupted and talked over me. Her unwillingness to listen to listen to me was just unprofessional. She instigated the situation and then when the conversation escalated she refused to take responsibility for it. Trinity has either fallen short of recruiting employees with customer service skills or they have created such a unproductive and stressful work environment that their employees are unable to carry out the duties in a timely or accurate manner. Either or it doesn't matter to me. I have to pay a late fee now even though I made contact with the staff numerous times this past weekend. It's sad but I expect this [redacted] poor service from Trinity now, when they actually do something right then I will be worried.

Review: I am unfortunately a tenant of [redacted] at [redacted] since May 29, 2015. The onsite manager, Peter, refused to give me any contact information for his supervisor.

Since moving into the apartment in May, I have requested numerous (logged and unlogged submissions) of maintenance requests regarding my heating & air conditioning unit. For the past six months, I have dealt with the unbearable Las Vegas heat without a proper air conditioner and now with five weeks of chilly temperatures without heat. Not until the end of August was a new air conditioner unit installed. There was a leak in our apartment during the fiasco that has yet to be eliminated, even after the new unit was installed. Today, if the air conditioner is turned on we have water coming up from the laundry area on the floor; prior to that was dripping from the ceiling. Multiple issues with the heating and cooling continue to persist with the last repair occurring on Tuesday 11/17, to replace a thermostat. Suffice to say the heat is still not working.

The lack of follow up by the onsite management team is deplorable. They are rude, dismissive and devoid of customer service skills. Today, instead of listening to me or checking on my unit, I had this response from your on site agent “it’s impossible that you do not have heat in your apartment if we have replaced the entire unit just a month ago.” They were not even open to the possibility that perhaps there could be an internal wiring issue which was discovered on 11/19 by the air conditioning vendor. The vendor said they would relay the information to [redacted] management, estimating that the problem would then take yet another 48 hours to fix. Now we are at a week without heat.Desired Settlement: What I am asking for is simple and well overdue at this point – FIX IT. I will continue to escalate if it is not

Review: I currently reside at The Hendrix Aparrments located at [redacted]. My unit number is [redacted].

Today, I discovered that I was billed a monthly $25 fee, for a service I did not ask for. About 3 weeks ago, I went to the apartment business office due to a threat of a different $25 fee because of forms missing a signature. While I'm there, they cannot find any forms that need a signature. However, there was a note in my file about the parking fee (along with me being under eviction status). I was very upset to see the parking fee note. I vehemently denied asking for this service. I told them "I am struggling to pay rent. WHY would I ask for a reserved parking space if I am struggling to pay rent?!

"The property staff, specifically, [redacted] and [redacted], claim I asked for a reserved parking space directly in front of my building #*. [redacted] claims I sent in a request by email and I didn't. [redacted] emailed me as if I had communicated with her previously which I had not. I told [redacted] she was mistaking me for another resident. To this day, I never received a written confirmation that I requested this service or an invoice

[redacted]Desired Settlement: . So, please advise me on how to get this $25 MONTHLY parking fee reimbursed and removed from my account since I was forced to pay it through the online payment portal??