Trinity Renovations remodeled one full bath and we were so please, they remodeled the half bath An extremely organized company with qualified and professional personnel from the owner to those in the showroom and especially those who entered our home and completed the physical work
First let me say that I am glad we have a place like the Revdex.com where consumers and business can go when a situation like this arises I can see how **___ could misunderstand the daily operations of our business, but it's unfortunate that he would make a personal attack against our company with slanderous comments ie: “extremely shady in their pricing”, “very shady company” In our industry it is standard practice to provide the consumer a proposal that includes all material and labor together therefore giving the consumer the exact amount of the project they are inquiring aboutOur proposal for the work [redacted] ___ inquired about was actually $2475, not the $he mentioned in his statement The tile he mentioned was $ That was at my cost That did not include the grout which is a special grout used with the particular tile [redacted] ___ picked out or any of the “set” materials required Because of the special type of tile he picked, this job required more time in order to avoid sagging during the drying process Our standard practice includes a job site visit to take measurements and to get an overall view of what the consumer wants to achieve, a visit from the consumer to our showroom so that our design team can help them with selections or materials and go over any design ideas the consumer has After that we prepare a proposal that gives the consumer the exact price they can expect to pay for the work preformed This figure includes all material and labor Again, this complete process is done with no obligation or cost to the consumer We always encourage the consumer to get quotes from other contractors so they can compare not only price but quality of workmanship I did call **___ after one of my employees brought the situation to my attention It's my practice as a business owner to reach out anytime a consumer is unhappy I began this business over years ago with just me and my truck I'm proud to say that I now have a very successful business that averages 100+ remodeling projects a year and employees twelve people who share in my vision of offering superior quality products and excellent customer service My desire is to have everyone we meet and/or work with be happy and satisfied with not only our product but our service It's unfortunate that in this one incident that did not happen Sincerely, [redacted] Trinity Renovations, Inc
Trinity Renovations remodeled one full bath and we were so please, they remodeled the half bath An extremely organized company with qualified and professional personnel from the owner to those in the showroom and especially those who entered our home and completed the physical work
First let me say that I am glad we have a place like the Revdex.com where consumers and business can go when a situation like this arises I can see how **___ could misunderstand the daily operations of our business, but it's unfortunate that he would make a personal attack against our company with slanderous comments ie: “extremely shady in their pricing”, “very shady company” In our industry it is standard practice to provide the consumer a proposal that includes all material and labor together therefore giving the consumer the exact amount of the project they are inquiring aboutOur proposal for the work [redacted] ___ inquired about was actually $2475, not the $he mentioned in his statement The tile he mentioned was $ That was at my cost That did not include the grout which is a special grout used with the particular tile [redacted] ___ picked out or any of the “set” materials required Because of the special type of tile he picked, this job required more time in order to avoid sagging during the drying process Our standard practice includes a job site visit to take measurements and to get an overall view of what the consumer wants to achieve, a visit from the consumer to our showroom so that our design team can help them with selections or materials and go over any design ideas the consumer has After that we prepare a proposal that gives the consumer the exact price they can expect to pay for the work preformed This figure includes all material and labor Again, this complete process is done with no obligation or cost to the consumer We always encourage the consumer to get quotes from other contractors so they can compare not only price but quality of workmanship I did call **___ after one of my employees brought the situation to my attention It's my practice as a business owner to reach out anytime a consumer is unhappy I began this business over years ago with just me and my truck I'm proud to say that I now have a very successful business that averages 100+ remodeling projects a year and employees twelve people who share in my vision of offering superior quality products and excellent customer service My desire is to have everyone we meet and/or work with be happy and satisfied with not only our product but our service It's unfortunate that in this one incident that did not happen Sincerely, [redacted] Trinity Renovations, Inc