Trinity Studio & Gallery, LLC

I first read customers rejection this date I stand by the facts set forth in my original response Regarding customer’s new allegations or speculations, my response is as follows:In Paragraph 1: My partners, who are indeed family, would not lie to cover for each other Additionally, April 3, 2017, was a Monday Our gallery is closed on Mondays I did not misconstrue anything do secure her deposit In fact, on her inititial visit to the gallery I said she could pay then, or I would let her know when I started the project and she could mail the deposit She chose to pay at that time (August 3) Paragraph 2: Customer would not know what my thoughts were It is true I never offered photos to prove I was working on it, as it is not my practice to do so.Paragrapph 3: I did not insinuate it was her responsibility to stop by to check on the progress of the portrait I simply stated in my response that I did not have her address, but that she was free to stop by to pick up her photographs..Paragraph 4: See 3, above Additional comments by customer are pure speculation on her part, and : I was not trying to trap her into paying for anything Paragraph 5: She is correct in stating she would have the right of refusal if she did not liker the final product I certainly would never become vindictive and not complete a quality project Paragraph 6: I don’t know what customer heard.Paragraph 6: She states she wants a call and to pick up the finished project She stated on the phone and in her complaint she wanted her deposit back and did not want my work.On Friday December 22nd (before I saw this ) I phoned customer, told her I had completed the portrait in the event she changed her mind and wanted it I sent her a photo of it She and her husband came to the gallery the next day to pick it up they seemed pleased with it She said she liked it and wanted it, and paid the balance due.She will be returning for framing which was included at her convenience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The fact remains that I sit here with a receipt dated 4-3-Trinity Art Studios is owned by family members so I guess they can continue to misconstrue the facts and cover for each otherI didn't realize at the time that I needed witnesses of my own for all conversations with herAt our first meeting, she DID NOT tell me that she was going on vacation in OctoberIf that was the case, I would not have hired herFirst because that would have meant that she expected a completion date way after the end of October which would not have been acceptable to meShe was verbally telling me that I was "next" after her current projectI now wonder if that was the case at all because there was such a large time frame involved and she still has not stated that it has been completedSo if I was "next" on the list, then why isn't it completed yet after all these months? Does she expect me to believe that she has worked on nothing in between her first project and my project that is still not completed? I believe she misrepresented her verbal agreement to me in order to secure my deposit, which is an unscrupulous business practice. I stand by the fact that she did not return all phone calls and textsThe few times she did call me back, she DID use the excuses "I forgot." "I am very busy." and "I am going on vacation." She knew that I was not happy with her time frame after the very first phone call, but she gave me the impression that I had no say in the matter of how long it took her to complete itThe few times she did return my phone calls, she would profusely apologize for her shortcomings and offer her sympathies towards my Dad's situationI didn't want her sympathyI wanted a finished productShe thought that since she had my deposit, she had no obligation to complete it in a timely manner, as promisedShe has never once initiated a phone call to me on her ownNever once did she offer any photos by text to prove that she had even started on the projectTo this day I have no proof that she is even working on it now. For her to insinuate that it was my responsibility as a customer to stop by her place of business to check on the progress is ludicrousIf she was completing her work in a timely manner, why should I as the customer always have the responsibility of checking up on her, which is clearly what happened in this case anywayShe knew that the situation was that I worked a full time job plus I was a caregiver for my gravely ill fatherI did not have time to make trips to Scranton to check up on herShe knew up front that this project was very important to me because I wanted to present it to my Dad before he passed away, but now it is too lateWhen I finally did have a minute to stop by , I wanted it to be unannounced on purpose to see exactly what she had for meSince I was receiving no response from her and no proof of the project, I did show up to her studio on November at am to a business that was closed during it's stated open hoursAnother misrepresentation.From a customer service standpoint, she has been severely lackingFor her to act all innocent that she didn't have my address to return the pictures is ridiculousShe had at least my cell phone number and home phone numbers, not to mention that my address is fully searchable on the internetSo instead of calling me back to make any arrangements whatsoever, she picked up the charcoal portrait and started it again?? Seriously?? Once I mentioned that I was going to contact the Revdex.com, she had no further contact with meHer actions reek of someone who wanted to look good in front of the Revdex.com when she knew a complaint was being filedI also suspect that her continuing to work on the painting was a way to trap me into paying for a final product. Based on the attached paper from her business, it mentions a month completion time but yet also rejects that responsibility if she is "too busy." Based on my conversations with her, it often seemed like her personal life took precedent over her verbal business agreement to me as a client Also based on that paper, it states that the balance is due at the time of delivery and satisfaction of the clientTo me this reads as I have the right of refusal if I don't like the final product Since she has not been forthcoming from the start, once I realized that she was full of hot air, I became concerned that she would be vindictive towards me and not complete a quality project.I have heard that several people in the community have had these same issues with herI cannot speak for anyone else, other than to say it is happening to other people alsoVery unprofessionalI am the client and I have had a very unsatisfactory experience all aroundIf I knew how this was going to turn out, I never would have hired her. Upon receipt of this letter, I expect Noreen B*** to give me a call and make arrangements for me to pick up the finished project, including a nice frame immediatelyMy cell phone number is 570-299-She has had more than enough time to complete the project if she had been working on it "next" as per our verbal agreementIt is very sad that my Dad did not live long enough to know that I wanted to have something special to remember him byI just hope it is a quality productIf it is not completed yet to my satisfaction, then I will have to consider my alternatives Regards,
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The following is in response to the above-identi?ed complaintOn August 2, 2017, I received a telephone call from customer. She was interested in a portrait of her parents. She would come to my gallery the next day.On August 3, 2017, I met customer at the gallery. She stated she would like to...

have a painting done of her parents. She brought along photographs, and we discussed options. I gave her a copy of my procedures and fee schedule and she decided on a charcoal portrait. She said her father was ill and wondered how long it would take. l told her I could not give her a de?nite time, that I was currently working on another commission, but that when that was completed I would begin hers. I also told her that I would be away for several weeks in October and couIdn’t promise it would be done bythen.I generally do not commit to a date for commissioned work, because there can be any number of unforeseen obstacles to a finished painting.On September 5, 2017, I received a voice mail message from customer. She recalled our meeting of [August 3rd], and wondered how the portrait was coming along.On September 7, 2017, we spoke and I told her I had just started working with her photographs to layout the portrait. I was empathetic to her family situation and expressed sympathy. I said I would set aside the job I was working on and start on hers. She called again about a week and a half later. I did not speak with her at that time.I called her the the weekend before Columbus day (maybe October 7th) to let her know that I was going to be away for the next few weeks (as I informed her on our initial meeting). I said that the portrait was coming along nicely and I would get back to it upon my return.On November 17, 2017, I was working on the portrait, which was near completion, when customer called me, leaving an angry, belligerent voicemail. I did not return that call. Frankly, I was quite shaken and really didn't know what to say. (She did not ask for a return call, she said she wanted her photos back and did not want my work). I had to get myself in a better frame of mind before I could call her or continue with the portrait which she no longer wanted. I expected she would come to the gallery for her photos. I had no address for her at which to mail them. (I have since returned to theportrait in the event she changes her mind).I would like to point out a few things in customer's complaint which are not accurate or are completely untrue:Customer's complaint states she came to my gallery on 4/3/17 and cites a receipt #[redacted].Apparently, I inadvertently wrote "4/3/17" on the receipt instead of "8/3/17." But, in fact, she came in on August 3rd. I can provide copies of receipts from the same receipt book before and after the receipt # she referenced. She paid in cash so I cannot show a credit transaction. My paitners were present at the time and will recall the date because we were getting ready for our August art show.She states she “continually” called me “all year” and ”various dates contacted in June and July.”As stated above, her first contact was August 2nd and she came to the gallery on August 3rd. The dates she listed are the only dates I recall contact. She states I “had nothing but excuses. She forgot. She was busy."I never made an “excuse.” I did explain why it takes time to do the style of portraits I do, and had told her on August 3rd that I would be away in October, I never felt obligated to have it done by a date certain, and although I made it a priority, it was a priority on my painting schedule. My time is divided between painting, managing a new business, and my home and family. I would not forget about my work or say I was too busy to do it. Regarding Customer's desired outcome:Return of her photographs: I note her address is on her complaint and I will certainly return her photographs. She was always welcome to pick them up at my gallery.Return of her $50 deposit. When we met in August I gave her a copy of my portrait process and fee schedule (copy attached for your reference) which states there is a 25% deposit which is not refundable once the portrait is started. I charged her only $50 not the full 25% which would have been $125. I have spent many hours on this portrait. I will return customer’s deposit if she will agree that the above allegations made in her complaint are not accurate and that she retract any negative comments she has made about me “through the community grapevine" which she references in her complaint.

I first read customers rejection this date.  I stand by the facts set forth in my original response.  Regarding customer’s new allegations or speculations, my response is as follows:In Paragraph 1:  My partners, who are indeed family, would not lie to cover for each other.  Additionally, April 3, 2017, was a Monday.  Our gallery is closed on Mondays.  I did not misconstrue anything do secure her deposit.  In fact, on her inititial visit to the gallery I said she could pay then, or I would let her know when I started the project and she could mail the deposit.  She chose to pay at that time (August 3).  Paragraph 2:  Customer would not know what my thoughts were.  It is true I never offered photos to prove I was working on it, as it is not my practice to do so.Paragrapph 3:  I did not insinuate it was her responsibility to stop by to check on the progress of the portrait.  I simply stated in my response that I did not have her address, but that she was free to stop by to pick up her photographs..Paragraph 4:  See 3, above.  Additional comments  by customer are pure speculation on her part, and :  I was not trying to trap her into paying for anything.  Paragraph 5:  She is correct in stating she would have the right of refusal if she did not liker the final product.   I certainly would never become vindictive and not complete a quality project.  Paragraph 6:  I don’t know what customer heard.Paragraph 6:  She states she wants a call and to pick up the finished project.  She stated on the phone and in her complaint she wanted her deposit back and did not want my work.On Friday December 22nd (before I saw this )  I phoned customer, told her I had completed the portrait in the event she changed her mind and wanted it.  I sent her a photo of it.  She and her husband came to the gallery the next day to pick it up.  they seemed pleased with it.  She said she liked it and wanted it, and paid the balance due.She will be returning for framing which was included at her convenience .