Trinity Wiring Solutions

Hello [redacted] , I left you a voicemail on this but wanted to email you as wellWe have reached out to this homeowner numerous times since this complaint was brought to our attention and are ready, willing, and able to rectify their concernsWE JUST NEED TO SPEAK WITH THEMWe are willing to either let them out of their contract without penalty or return them to their old rate (whatever they prefer)We are awaiting her response and will make things right with her at that timeIf the Revdex.com could please hold off posting this complaint until we have the chance to rectify the situation, I would greatly appreciate itPlease return my call at ###-###-####, I would greatly appreciate itSincerely, Brendan A [redacted] Controller Trinity Wiring Solutions, LLC

Hello - we have spoken with the client and resolved his issuesThe document that was sent to Revdex.com was a credit card form and there is a separate document which is the legal contract (also signed)In speaking with the client, we mutually agreed NOT to hold him to the agreement and, instead, lowered his monthly subscription rate, provided additional security agreement at NO additional charge to the clientThe client will continue to allow us to monitor his home and will be doing business with us in the futurePlease call or email me directly with any questions (###-###-####) or [redacted] @trinitywiringsolutions.com.Sincerely,Brendan A [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more than satisfactory to me I sincerely appreciate the manager efforts in reaching out to me personally and for addressing all of my concerns The manager also waived fees, which he did not have to do I feel that the business has gone above and beyond in settling this matter, and I hope to continue as a Trinity Monitoring customer Regards, [redacted]

Hello [redacted] ,I left you a voicemail on this but wanted to email you as well. We have reached out to this homeowner numerous times since this complaint was brought to our attention and are ready, willing, and able to rectify their concerns. WE JUST NEED TO SPEAK WITH THEM. We are willing to either... let them out of their contract without penalty or return them to their old rate (whatever they prefer). We are awaiting her response and will make things right with her at that time. If the BBB could please hold off posting this complaint until we have the chance to rectify the situation, I would greatly appreciate it. Please return my call at ###-###-####, I would greatly appreciate it.Sincerely,Brendan A [redacted] ControllerTrinity Wiring Solutions, LLC

Good Morning - *** *** and I were able to connect this morning and resolve his concernsIn speaking with *** ***, we discussed that the messages left for his key holders only described a "security-related situation" at his residenceWe did not disclose the fact that there was an
outstanding invoice for the serviceIt is a "security-related situation" because we terminate service to a home when there is a past-due balance and need to make the client aware of this before doing so.In speaking with *** ***, I apologized on behalf of our organization for any frustration, confusion, and/or anger caused by these messages and vowed to not leave such messages in the futureThe past-due invoice in question was for December I told *** *** that we would waive that invoice as an apology for his frustrationsHe was agreeable to this resolution and we will continue to do business together in the futureThank you for bringing this matter to my attention and I am happy that we were able to resolve the customer's concerns.Sincerely,Brendan A***

From: Brendan A*** Jr">Date: Wed, Nov 4, at 7:PMSubject: Revdex.com Complaint ID *** - Business ResponseTo: *** *** Cc: "NOEL M***, TRINITY WIRING SOLUTIONS" , ***n A***
Hello ***,
Hope all is wellI wanted to follwith you regarding complaint ID *** (*** ***)We were made aware of the customer’s complaint back in August and although we initially disagreed with the homeowner’s request to replace his blown speakers because they were well out of warranty, we eventually obliged the customer and provided him with a complete product replacement at no cost to himI attempted to call him today to discuss this but he was unavailable so I emailed him insteadI have attached his emailed response for your reference where he agrees that we have taken 100% care of his concerns and that he is back to being a very satisfied Trinity Wiring Solutions customer
I hope this information is enough to put this complaint behind us but if you need anything further from me, please don’t hesitate to call (###-###-####) or email me directly and I can gladly assist furtherWe pride ourselves on 100% customer service excellence so if I could please ask you to reply to my email letting me know that this matter is resolved and no further action will be taken by Revdex.com, I would greatly appreciate it
Sincerely,
Brendan A***, JrTrinity Wiring and Security Solutions
Phone: ###-###-####
After-Hours Tech Support: ###-###-####
Trinity Monitoring Hours: ###-###-####
www.trinitywiringsolutions.com
---------- Forwarded message ----------From: *** *** To: Brendan A*** Jr Cc: Date: Wed, Nov 12:56:-0500Subject: Re: Trinity Wiring Solutions - Revdex.com Complaint Follow-upHi Brendan...this was taken care of and I made a note the Revdex.com back in AugustI am fully satisfied!!
*** *
On Wed, Nov 4, at 12:PM, Brendan A*** Jr wrote:
Hello ***,
I left you a voicemail regarding this but also wanted to follwith an email as wellA few months ago, you had shared an issue with our office about your speakersAt first, it is my understanding that there was push-back on our end since the speakers were installed several years ago but eventually we replaced these speakers at no charge to youI hope that your situation was resolved to your satisfactionIf it is not, please let me know and I can assist
I am writing because I just received a notice from the Revdex.com about a complaint that was filed on 8/4/They apologized for the delay in getting the complaint to me but are still mandating that I respond before they’ll remove the complaint from our recordPer the complaint, your desired outcome was a “replacement of your blown speakers”It is my understanding that this has occurred and I hope that your situation is now resolved 100%
I will be replying to the Revdex.com by the COB today but would like to speak with you first to ensure you’re 100% satisfied with our resolutionPlease give me a call this afternoon on either my office line (###-###-####) or on my cell (###-###-####) to discuss this matter
Thank you in advance,
Brendan A***, JrTrinity Wiring and Security Solutions
Phone: ###-###-####
After-Hours Tech Support: ###-###-####
Trinity Monitoring Hours: ###-###-####
www.trinitywiringsolutions.com
--
Regards,
*** ***: @***
Mantra: Work Hard Play Hard

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted],
"margin: 0px;"> I am reaching out to you to inform you that we have come to an agreement with [redacted] and we have credited his account for the $he requestedIf you have any additional questions, please let me knowThanks!
Warmest Regards,
Tannia B[redacted]
Billing and Security Department
Trinity Wiring and Security Solutions
Phone: ###-###-####
Fax: ###-###-####
Trinity Monitoring Hours: ###-###-####
www.trinitywiringsolutions.com

Hello [redacted],
I left you a voicemail on this but wanted to email you as well. We have reached out to this homeowner numerous times since this complaint was brought to our attention and are ready, willing, and able to rectify their concerns. WE JUST NEED TO SPEAK WITH THEM. We are...

willing to either let them out of their contract without penalty or return them to their old rate (whatever they prefer). We are awaiting her response and will make things right with her at that time. If the Revdex.com could please hold off posting this complaint until we have the chance to rectify the situation, I would greatly appreciate it. Please return my call at ###-###-####, I would greatly appreciate it.
Sincerely,
Brendan A[redacted]
Controller
Trinity Wiring Solutions, LLC

[redacted],            I am reaching out to you to inform you that we have come to an agreement with [redacted] and we have credited his account for the $630.00 he requested. If you have any additional questions, please let me...

know. Thanks! Warmest Regards, Tannia B[redacted]Billing and Security DepartmentTrinity Wiring and Security SolutionsPhone: ###-###-####Fax: ###-###-####Trinity Monitoring 24 Hours: ###-###-####www.trinitywiringsolutions.com

Hello [redacted],I left you a voicemail on this but wanted to email you as well. We have reached out to this homeowner numerous times since this complaint was brought to our attention and are ready, willing, and able to rectify their concerns. WE JUST NEED TO SPEAK WITH THEM. We are willing to either...

let them out of their contract without penalty or return them to their old rate (whatever they prefer). We are awaiting her response and will make things right with her at that time. If the Revdex.com could please hold off posting this complaint until we have the chance to rectify the situation, I would greatly appreciate it. Please return my call at ###-###-####, I would greatly appreciate it.Sincerely,Brendan A[redacted]ControllerTrinity Wiring Solutions, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.  I sincerely appreciate the manager efforts in reaching out to me personally and for addressing all of my concerns.  The manager also waived fees, which he did not have to do.  I feel that the business has gone above and beyond in settling this matter, and I hope to continue as a Trinity Monitoring customer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me.  I would like to add that the response from Trinity went above and beyond expectations.  I got a call very quickly that was different from the call I had gotten the day before and all concerns were addressed in full.  The gentleman who spoke with me was extremely knowledgeable, friendly and helpful and we were able to discuss many things about the issue.  Again, he went above and beyond and I hope that this case will reflect the incredible response from Trinity. 
Thank you,
[redacted]

Hello - we have spoken with the client and resolved his issues. The document that was sent to Revdex.com was a credit card form and there is a separate document which is the legal contract (also signed). In speaking with the client, we mutually agreed NOT to hold him to the agreement and, instead, lowered...

his monthly subscription rate, provided additional security agreement at NO additional charge to the client. The client will continue to allow us to monitor his home and will be doing business with us in the future. Please call or email me directly with any questions (###-###-####) or [redacted]@trinitywiringsolutions.com.Sincerely,Brendan A[redacted]

From: Brendan A[redacted] Jr<[redacted]@trinitywiringsolutions.com>Date: Wed, Nov 4, 2015 at 7:25 PMSubject: Revdex.com Complaint ID [redacted] - Business ResponseTo: [redacted] <[redacted]@myRevdex.com.org>Cc: "NOEL M[redacted], TRINITY WIRING SOLUTIONS"...

<[redacted]@trinitywiringsolutions.com>, [redacted]n A[redacted] <[redacted]@trinitywiringsolutions.com>Hello [redacted], Hope all is well. I wanted to follow-up with you regarding complaint ID [redacted]). We were made aware of the customer’s complaint back in August and although we initially disagreed with the homeowner’s request to replace his blown speakers because they were well out of warranty, we eventually obliged the customer and provided him with a complete product replacement at no cost to him. I attempted to call him today to discuss this but he was unavailable so I emailed him instead. I have attached his emailed response for your reference where he agrees that we have taken 100% care of his concerns and that he is back to being a very satisfied Trinity Wiring Solutions customer. I hope this information is enough to put this complaint behind us but if you need anything further from me, please don’t hesitate to call (###-###-####) or email me directly and I can gladly assist further. We pride ourselves on 100% customer service excellence so if I could please ask you to reply to my email letting me know that this matter is resolved and no further action will be taken by Revdex.com, I would greatly appreciate it. Sincerely, Brendan A[redacted], Jr.Trinity Wiring and Security SolutionsPhone: ###-###-####After-Hours Tech Support: ###-###-####Trinity Monitoring 24 Hours: ###-###-####www.trinitywiringsolutions.com ---------- Forwarded message ----------From: [redacted] <[redacted].com>To: Brendan A[redacted] Jr <[redacted]@trinitywiringsolutions.com>Cc: Date: Wed, 4 Nov 2015 12:56:23 -0500Subject: Re: Trinity Wiring Solutions - Revdex.com Complaint Follow-upHi Brendan...this was taken care of and I made a note the Revdex.com back in August.I am fully satisfied!![redacted]On Wed, Nov 4, 2015 at 12:44 PM, Brendan A[redacted] Jr <[redacted]@trinitywiringsolutions.com> wrote:Hello [redacted], I left you a voicemail regarding this but also wanted to follow-up with an email as well. A few months ago, you had shared an issue with our office about your speakers. At first, it is my understanding that there was push-back on our end since the speakers were installed several years ago but eventually we replaced these speakers at no charge to you. I hope that your situation was resolved to your satisfaction. If it is not, please let me know and I can assist. I am writing because I just received a notice from the Revdex.com about a complaint that was filed on 8/4/15. They apologized for the delay in getting the complaint to me but are still mandating that I respond before they’ll remove the complaint from our record. Per the complaint, your desired outcome was a “replacement of your blown speakers”. It is my understanding that this has occurred and I hope that your situation is now resolved 100%. I will be replying to the Revdex.com by the COB today but would like to speak with you first to ensure you’re 100% satisfied with our resolution. Please give me a call this afternoon on either my office line (###-###-####) or on my cell (###-###-####) to discuss this matter. Thank you in advance, Brendan A[redacted], Jr.Trinity Wiring and Security SolutionsPhone: ###-###-####After-Hours Tech Support: ###-###-####Trinity Monitoring 24 Hours: ###-###-####www.trinitywiringsolutions.com -- Regards,[redacted]: @[redacted]Mantra: Work Hard Play Hard

Review: This security company tried to charge me reactivation fee for my service when I changed my home laneline. On the agreement, there is no such fee involved and actually I changed my home phone number 2 years ago and they did not charge this fee. Because I signed a 5 years agreement with them and they try to abuse the agreement. There is no reason for me to pay that fee since I did not leave their service at all and this is not on the agreement.Desired Settlement: Send the technician to activate my service with my current laneline number without charging me any fee. (I already pay their service for a full year)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,